Slashdot Mirror
British Report Details the Stress of Email Communication
WaltonNews writes "British researchers have found that pressures from handling emails throughout the work day cause stress and frustration with workers. Researchers from a pair of collaborating universities have found that heavy email communication causes anxiety, with some workers thinking they checked their email as often as once every fifteen minutes. The reality was much worse. From the article: 'When researchers fitted monitors to their computers, workers were found to be viewing e-mails up to 40 times an hour. About 33 per cent said they felt stressed by the volume of e-mails and the need to reply quickly. A further 28 per cent said they felt "driven" when they checked messages because of the pressure to respond. Just 38 per cent of workers were relaxed enough to wait a day or longer before replying.'"
Aye, I find the delete button handles most of my email related stress.
This post contains benzene, nitrosamines, formaldehyde and hydrogen cyanide.
At my company, email is the primary communication mechanism. I easily get over 100 emails a day that should be responded to by someone, with about 50% of them being "group" mails to more than one person, or to an entire team, which I may or may not respond to directly depending on if I have anything to say.
None of these are "to do" items, they are part of a conversation flow that has to take place between the team and the management in order to get things done. Some companies do this in group meetings, some do it in a top-down delegation approach. Mine does it with email. As such, I check my email around every 2-3 minutes at least, quickly scanning the inbox for messages that pertain to me.
I don't feel it "stressful" though - it is part of the job.
This is why I think stories like this are pointless. You can't take any group of people and generally classify them as checking email too often or too little unless you know the specifics of their job and company and how they use email in their day-to-day life. 150 emails in one day is nothign to me, but I know people in other jobs who would be freaked out if they had to deal with 5 per hour.