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Netflix Makes It Easy To Reach a Human

Posted by kdawson on from the unlisted-at-gethuman-dot-com dept.

msblack writes "In a move that goes against the prevailing trends of outsourcing and non-interactive customer support, Netflix has forsaken e-mail as a means of resolving customer problems. According to the NYTimes article, Netflix set up a call center in Portland OR, shunning other popular US call center cities (because Portland natives were perceived to sound friendlier) or off-shoring. 'It's very interesting and counter to everything anybody else is doing,' said Tom Adams, a market researcher in Carmel, California. 'Everyone else is making it almost impossible to find a human.'"

1 of 277 comments (clear)

  1. Re:Phew... by Trigun · · Score: 0, Flamebait

    Atleast with a call center in portland, the deception doesn't start when the rep says "My name is George"

    Cheers! I just had a ticket submitted for our telephone system. There has been line noise on our PRI, so a call was made to the service hotline.
    -------

    Called Service. Spoke to a wonderful Indian chap named 'Calvin'. 'Calvin', who probably is a fan of Bill Watterson's work, and chose the name due to the fact that he also had a tiger as a pet, issued Ticket No. xxx, and assured me that a Tech would be in contact with me sometime today.

    Incidentally, there was clicking on the line as well, but this time it appeared to be due to 'Calvin''s accent, and not due to the PRI.

    I excitedly await a call from a service technician.
    -------

    Ahh, the Indian call center. Lovely.