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Netflix Makes It Easy To Reach a Human

Posted by kdawson on from the unlisted-at-gethuman-dot-com dept.

msblack writes "In a move that goes against the prevailing trends of outsourcing and non-interactive customer support, Netflix has forsaken e-mail as a means of resolving customer problems. According to the NYTimes article, Netflix set up a call center in Portland OR, shunning other popular US call center cities (because Portland natives were perceived to sound friendlier) or off-shoring. 'It's very interesting and counter to everything anybody else is doing,' said Tom Adams, a market researcher in Carmel, California. 'Everyone else is making it almost impossible to find a human.'"

2 of 277 comments (clear)

  1. Good news! by loony · · Score: 5, Insightful

    Good enough for me - I just signed up. People always complain that everybody is outsourcing and service is bad and all. Well, here is your chance to put your money where your mouth is. I know I just did.

    Peter.

  2. What exactly DO people talk to Netflix about? by RudeIota · · Score: 5, Insightful
    Good for Netflix, but after being a Netflix customer for a few years, I've never had to contact customer support.

    And that, my friends, is probably the best 'customer support' of all.

    --
    Fact: Everything I say is fiction.