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Google Re-Refunds Video Purchases

Posted by Zonk on from the who-would-have-thought dept.

holymodal writes "In a new post to the Google blog Bindu Reddy, the Google Video product manager, admits that only offering refunds via Google Checkout was a bad idea: 'We should have anticipated that some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad.' Google now plans to issue customers a full credit card refund, while allowing them to keep the Checkout credit and extending the life of purchased videos another six months."

1 of 129 comments (clear)

  1. Re:Good job Google by thetagger · · Score: 4, Interesting
    Yes, I'm sure if people had known they were going to get a check-out credit and their money refunded, they'd have actually used the service.

    Ok, I am the guy that actually tried to buy one of their videos. Unfortunately I couldn't because I needed an American credit card. Brilliant.

    Buying stuff on the Internet is hard as hell. I don't mean buying stuff that gets delivered in a package - that is easy enough to do over the Internet and works just fine worldwide. But when it comes to buying bits and bytes, nobody wants to sell you anything. None of the music stores support my country. None of the video selling/rental stores support my country. What the hell? Limiting your availability geographically is harder than just doing nothing. They walk the extra mile to have _less_ customers? I think the only stuff I can actually buy online that gets sent electronically is Virtual Console stuff on the Wii.