Bulletproof Tool For Golden Age Browsing?

An anonymous reader writes "I work in a retirement/assisted living home. Many of the residents had never used the Internet but really find it fascinating once they are given a little training. However, I've stopped introducing it to them because of the drain it puts on me. There are a million and one things that a computer novice can screw up, and I don't have time to solve all of them. These folks don't need any sophistication. and they need only the most basic options. Adjustable text size would be nice, but otherwise — no email, no word processing or editing, no printing — just Internet browsing. This may not seem like a big market, but it's getting bigger every day! Is there an absolutely fool-proof device that can provide this without requiring virus scanners and constant attention?"

Comments

Obvious

[Anonymous Coward]

Man, you should know better than to ask a question like that on Slashdot. The Mac guys will say to use a Mac, and the Linux guys will say to use Linux. And then the Windows guys will complain about bias. Just watch =)

Old People need more than that!

[billstewart]

.... and the people who support actual old people will complain that you don't understand what old people need. Unfortunately, many old people need a bit more than the original poster suggested.

• They do need Javascript and Flash, because too much of the Web uses it. Therefore you need an environment that can support that dangerous junk safely :-) You also need to be able to play a couple of different video and audio formats.
• Old people print stuff. That's how they remember it between sessions, especially if they've got a kiosky environment where they can't save their own stuff easily. It's also how they make it easier to read some things that are hard to read on screen. So you need printing.
• Shared machines might need logins or equivalent to take care of bookmarks and web-page stored passwords.
• Old people need email, but you can punt it over to Yahoo/etc. if you want.
• Some old people like Instant Messages; others don't.
• Some old people need to be able to load pictures from their cameras, so they can mail them to their kids or grandkids.

My first thought was to do a Linux livecd of some sort (or MacOS or BartPE or OpenBSD if you're not a Linux fan.) You *should* be able to do a pretty safe read-only-/usr environment instead, which will perform better and be a bit more reliable, and you can build yourself a reinstall-everything CD/DVD to fix things in case it's acting up - just try to find some way to preserve any user account settings. VMWare or User-Mode Linux or Xen can make it easy to build a heavy-duty sandbox environment to make it easier to keep the basic system safe if you want.

The important part of the user's interface to the operating system is that if they turn the power switch off and then on again, everything will work as if it were loading from scratch. Maybe they need to type in their name and a password, or maybe not.

Give them some responsibility

[stranger_to_himself]

I would suggest something like the OLPC as an everything. Yes, it's geared for children but I guess you're kind of dealing with ... well, in some cases degenerated minds.

'In some cases' is the key phrase here. In most homes there will be enough people who are perfectly capable of using a computer.

In short, my advice is to find the one of them with the most clue or potential for clue and make him/her the sys admin. Then let them do what they like.

I work in geriatric psychiatry and my group has been interviewing older people in institutions to understand in what way their needs are or are not being met. A common theme that arises among the cognitively intact (who are quite often smarter than most of us) is that they feel useless, they can see there are needs within their environment that are not met and they are not empwered to do anything about it. This upsets them greatly.

You've probably got people in your home who were in techincal jobs before they retired, and are more than capable of looking after a couple of PCs. Give them some Linux CDs or Windows or whatever and a good book and let them figure it out. They've probably got nothing better to do.

They'll feel empowered, they'll teach their friends, and leave you alone. Don't patronise them, don't give them a crippled system.