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1300 Unopened Fry's Rebate Forms Found In Dumpster

blackmonday writes "The Consumerist is reporting a find of 1,300 unopened rebate submissions in a dumpster belonging to Vastech, a rebate processor hired by Fry's Electronics. Vastech's management blames it on a bad employee."

15 of 433 comments (clear)

  1. a bad employee... by SC-James · · Score: 5, Insightful

    How does someone not notice when you walk out to the dumpster with 1300 envelopes?

  2. That's the reason by Judg3 · · Score: 5, Insightful

    ..that I don't send in rebates any more unless they are $50 or higher. Seems like 9 times out of 10 I never hear from the company again if the rebate is a smallish amount - now I know why.

    It truly is brilliant though, how hard would you try to get a small $3.50 rebate back, but it was the reason you picked that product over a competitor. So they win twice, once on getting your business and again when they don't send you the check and you don't really care.

    --
    Looking for hardware (Currently need: Large Etch-a-Sketch) Have one? See my journal!
    1. Re:That's the reason by Mattintosh · · Score: 5, Insightful

      I don't buy things with mail-in rebates. If retailers want to play games, they can find someone else. If they want me to buy stuff, they can put the real price on the shelf instead of the after-rebate price. Instant rebates are a different matter...

    2. Re:That's the reason by gravos · · Score: 4, Insightful

      When a manufacturer decides they want to offer a rebate, they almost always come to some agreement with a third party (like Rebate-zone) who prints up forms, handles submissions, and mails out checks. Typically I think this agreement involves a lump-sum payment based on the number of rebates that could potentially be redeemed (but less than [number of rebates] * [rebate value] because a significant number will never be mailed in).

      Surely you see the conflict of interest here. The rebate operation has no business with you, the customer, except that they have to mail you part of their lump sum if you mail in your goodies. They don't really care if they make you angry, because you are not their customer. They are "Rebate Operation Inc.", and "Sony" or "Toshiba" or whoever the heck you actually bought your product from is who gives them their dough. Since they couldn't care less if they inconvenience you, the guy who is trying to steal a chunk of their change, it is exceedingly common that you will get a rebate denial with some bogus explanation like "No UPC included" or "Receipt illegible" or the world-famous "Postmark date incorrect" even if you've followed the directions perfectly and submitted well before the deadline.

      These headaches, combined with the possibility of the postal service losing your check, make it largely worthwhile to ignore any product with a mail-in rebate unless you are willing to pay the full price.

    3. Re:That's the reason by Gospodin · · Score: 4, Insightful

      They don't really care if they make you angry, because you are not their customer.

      Well, they should care, because if they make me angry at the company that hired them, it's less likely that company will hire them again. The company I am doing business with usually has some interest in good PR.

      Incidentally, I bought a printer in May that came with a $100 mail-in rebate. I just received the check this week. I had written that one off a month ago!

      --
      ...following the principles of Heisenburger's Uncertain Cat...
  3. Not surprising by nine-times · · Score: 4, Insightful

    I've gotten into the habit of completely ignoring mail-in rebates because I've never once received one. Over the years, I've sent in maybe as many as 10 rebates, and never gotten any kind of a response.

    Of course, in the fine print of every rebate is something along the lines of, "We have no legal obligation to actually send you a rebate, even if you send this in. If we believe any piece of information is wrong for any reason, we reserve the right to trash your rebate application."

    It's a scam. If they really intended to give you the discount, they'd have an "instant rebate", meaning a price-cut in the store. The whole point of a mail-in rebate is to trick people into thinking things are cheaper than they are. They advertise "$199 w/ mail-in rebate (normally $299)". So you start thinking the product is $199 even though you'll give the store $299 when you buy it. Then, either you forget to send the mail in rebate, or they find some excuse not to honor it. You've just bought the item for $299.

    1. Re:Not surprising by multisync · · Score: 4, Insightful

      It's a scam. If they really intended to give you the discount, they'd have an "instant rebate", meaning a price-cut in the store. The whole point of a mail-in rebate is to trick people into thinking things are cheaper than they are.


      I'm of the opinion that the whole point of these "rebates" is to harvest the customer's name, address and whatever other information is typically requested.

      I never mail them in. I base my purchasing decisions on the price I pay at the till.
      --
      I don't care why you're posting AC
  4. Rebates are a scam by mcelrath · · Score: 4, Insightful

    Rebates are a scam that allows a company to pad their ledger with artificial profits that get refunded some time later. It's an accounting scam. They make money by having more money in the bank, earning interest, while you don't. They also count on a good fraction of people simply not filling out the rebate form. So it's a form of false advertising that allows them to advertise one price when in fact you have to give them a different amount of money.

    Don't do business with companies that offer rebates. Pay for what things are worth and screw this stupid shell game. I've not gotten my rebate many times, without explanation.

    This crap should be illegal.

    --
    1^2=1; (-1)^2=1; 1^2=(-1)^2; 1=-1; 1=0.
  5. arrest warrant for key managers by EMB+Numbers · · Score: 5, Insightful

    This is so clearly fraud that the MD attorney general should have completed the arrest warrant for key members of Vastech's management by tomorrow morning. With arraignment hopefully postponed until Monday morning, the managers will be well motivated to correct the situation after they post bail.

    In all seriousness, rebate letters that contain irreplaceable original receipts should be handled with the same care as bank deposits, and the same penalty should apply as would apply if a Bank manager discarded all of the night deposits for a bank branch.

    I call this fraud and criminal negligence, and if nobody is prosecuted, it will be a travesty of justice.

    1. Re:arrest warrant for key managers by phliar · · Score: 4, Insightful

      Why would the CEO not be responsible for the actions of his company? I didn't send the rebate form to that disgruntled employee, and it's no concern of mine why my rebate ended up in a dumpster. And not the CEO of that outsourced firm, but the one that sold the original item to the consumer. (Just like that rootkit writer -- if he did it for a company, the company is responsible. Sure, the writer needs lessons in ethics, but the company that paid him is the true villain.)

      But taking responsibility is so out of style! Just hire a PR firm to fix up the bad publicity, grease a few politicians' palms, and give that CEO another bonus!

      --
      Unlimited growth == Cancer.
    2. Re:arrest warrant for key managers by number11 · · Score: 4, Insightful

      Everybody here hates CEOs and likes to hold them liable for everything. I want to hold the individuals responsible. A CEO can't track every little thing every employee does. If I have a company with 10k employees and an employee trashes somebody's rebate form, you can't hold the CEO responsible. Hold the employee responsible.

      The company is the one that pockets the profit. I say, hold the company responsible. Don't be any harsher on them than on an individual. If stealing that amount would put an individual in jail for 30 days, incarcerate the company for 30 days. Send the marshals around to freeze their bank accounts and padlock their doors for 30 days. First time that happens to a Fortune 500 company, that will make people sit up and pay attention.

  6. Re:Fry's Merely Chose the Wrong Company by ackthpt · · Score: 5, Insightful

    Excerpt from the enclosed rebates:

    Congratulations on the purchase of your new Intel Core 2 Duo! To apply to recieve your $100.00 rebate in 6 to 8 weeks, please enclose your original reciept, this completed form & the original UPC from the product in a self addressed stamped envelope and send it to:

    INTEL CORE 2 DUO REBATE OFFER LONG NAMED CLEARINGHOUSE PLACE
    c/o Vastech
    888 Bestgate Road
    Suite # The Dumpster Behind Denny's
    Annapolis, MD 21401
    Yeah, be sure to check the address on those things. Also, I believe the Vatican uses Vastech to handle all their "Children's Letters to God" mail.

    Actually it was a bad employee. The employee was supposed to shread them first.

    --

    A feeling of having made the same mistake before: Deja Foobar
  7. Annoying, but they usually work for me.... by PeterChenoweth · · Score: 4, Insightful
    I hate mail-in rebates as much as the next guy, and try to purchase things from vendors that don't use them whenever I can, but I have to say that I don't think I've ever had one *not* work. I totally agree that it is just some accounting trick that should be banished, but none-the-less, they've always worked for me.

    Over the years I've mailed in probably two dozen rebates for various products at brick-and-mortar places like Best Buy, Circuit City, Office Depot, Staples, AT&T/Cingular, etc. I'm referring to $25-$200+ back on things like laptops, TV's, Tivos, software, cell phones, etc. I had a Cingular rebate once that was 4 weeks overdue. One 10 minute phone call and the rebate was re-issued and arrived 3 days later. I've even done a couple of the 'come test drive the new Mazda Whatever and get a $25 gift card' rebates, and those have always arrived as well.

    OTOH, I've never bothered with the '$3.50 rebate on a $5 pack of CD-R' type things, as it's just not worth my time.

    FWIW, I've always carefully followed the directions and have received the rebates within roughly the correct time period as stated. I keep a copy of everything I sent and make a note in my calendar for 6,8,12,whatever weeks away that I should have received it and then just forget about it until then. My point is, rebates suck, but they aren't *always* a scam....

  8. Re:Gullible is no longer in the dictionary by Original+Replica · · Score: 5, Insightful

    what really amazes me are people like yourself who actually believe that the CEO didn't do this himself.

    Regardless of if the CEO actually did the physical work,the CEO should be held responsible. Here's how I see it, if an employee does something good and the company makes $$$, what share of that does the employee get and what share does the CEO and other upper management get? Why should the distribution of criminal guilt be any different? All of the rewards and none of the responsibility just doesn't ring true to me.

    --
    We are all just people.
  9. You accept this corruption? ! by fantomas · · Score: 4, Insightful

    If the manufacturer actually pays out the $30.00, then that's a bonus

    Heck that's shady business practice. You accept this kind of corrupt behaviour in your country? Hmm, your place is more messed up than I thought it was. Personally I'd be hassling my political representative to get the law changed so said companies get hauled over hot coals metaphorically speaking if they don't honour their promises.

    Actually, I don't really get the 'rebate' idea really - how does it work legally? Why don't they just get told by the law to sell the 70 dollar hard drive with a 30 dollar rebate for 40 dollars at point of sale? I understand how it works from their point of view - that not everybody will claim their rebate, so they win - but this seems very dodgy business practice. How is it structured? do you buy the drive for 70 dollars and inside the box is a slip you post off and they supposedly post back the rebate? Is this common practice?

    cheers