Casual Gamers Forcing Gamestop to Rethink Store Layouts

The Guardian Gamesblog has up a post noting that Gamestop will be rearranging stores to meet casual gamer needs. For example, they'll be creating a section just for music games (karaoke, guitar games, etc). They'll also be putting together a 'family-friendly' area, with a focus on titles like Nintendogs, Lego Star Wars, and the like. The post is based off of an interview in The New York Times with Daniel A. DeMatteo, Gamestop's vice chairman and chief operating officer. In his mind casual games are now so important to sales that the company is having to do some 'radical retail re-thinking': "There is a real breadth of properties now appealing to a much broader audience than we've seen before. Honestly, we are having to retool the way we think of things in our stores in terms of merchandising, layout and also customer service because it is no longer only the hardcore gamer walking in who knows exactly what he wants."

Comments

Translation

[sesshomaru]

Translation: "Now that non-geeks are playing games, we'll have to do actual customer service, instead of just throwing things onto the shelf as we had in the past."

Maybe they can also start firing the employees who tell clueless Mom's that "Mario is coming out on the Xbox, but it is going to be a cooler version than the Gamecube with better graphics. Don't buy a Gamecube, it's lame. Nintendo is going out of business soon." (System names can be rearranged based on employee biases...)

Have multiple floors and more supervisors

[Anonymous Coward]

Casual gamers can get their merchandise right up front. Place the hardcore games on the top floor.

Hardcore gamers should have to go through at least 3 levels and 2 bosses before being able to get to their goods.

Re:I hope that means other changes

[Fozzyuw]

I go in and still find titles 3+ years old selling for more than $20 used. Seems a bit ridiculous to me, seeing that if one were to try to sell said games to gamestop they'd get about $5.00 for it.

Supply/Demand and the business model.

Supply and Demand

I can walk into a Gamestop and buy a used PS2 game for $3 or for $80+. It depends on the game. No joke. Buy a copy of Madden Football [year-2] (aka it's 2008, get 2006) or a professional wrestling game and it'll probably be $3. Conversely, just the other day I found Marvel vs Capcom 2 for the PS2 for $79.99, no box slip, no manual, etc. Why? Because you cannot find MvC2 or games like some "Baulders Gate" or "Champions of Norrath", etc High Demand, Low Supply. It's economics, you cannot fault them for that.

Business Model

Used games is where stores like Gamestop make their money. It's not selling consoles or new games. The games industry has very tight control over the games price and the profit garnered from each game. Suffice it to say, the margins are small. Without used games, such speciality stores probably wouldn't be able to operate.

Use it to your advantage

Is it disappointing to see used games sell for $45 when the new game is $50? Sure. Then buy the new version (or save yourself $5, because, hey, it's $5. That's 1-2 beers at a bar.) Not happy that they'll only give you $0.50 or $3 for your 3 year old game? Then sell it on Ebay, in classified ads, or many other options. Reselling video games are not an exclusive right to Gamestop.

I understand how Everyone wants something for nothing, but I'm willing to see a service for what it's worth. It cleans to my house and I take full advantage of promotions that are always running that sometimes net me the same or more money for trade-ins than I paid for it. I can also maximize it to cost less than renting new games. At least, console games can be traded in, unlike PC games.

Sometimes we luck out and get a great game for real cheap, other times we're out of luck when you really want to get Marvel vs Capcom 2 but have to pay a premium for it, sometimes 2x or 3x what it cost (try looking up prices for Final Fantasy VII for the original Playstation and see that it goes for $50-$300, which is much lower now that the hype died down after the movie and sequel game have come and gone)

Cheers,
Fozzy