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PC Superstore Admits Linux Hinge Repair Mistake

Posted by Zonk on from the there-are-some-happy-endings-after-all dept.

Erris writes "PC Superstore says their store manager was wrong to turn away a client with a broken hinge whose machine should have been repaired. 'El Reg put a call in to the DSGi-owned retail giant to get some clarification on PC World's Linux support policy. A spokesman told us that there had simply been a misunderstanding at the store and that, in fact, the normal procedure would be for the Tech Guys to provide a fix. [PC World] will provide a full repair once the firm has made contact with Tikka.'

5 of 193 comments (clear)

  1. Only a misunderstanding if you get caught. by SeaFox · · Score: 4, Insightful

    And the question on everyone's mind is "Would this have happened had the plight not been so well discussed on the internet?"

    Also, how many other people have already been turned away for hardware warranty repairs based on what software was on their machine?

  2. Not surprised... by cyberjock1980 · · Score: 4, Insightful

    So PC World pissed off a geek. He told all his geek buddies. Word got around and now PC World has either changed their mind, or announced their mistake as loud as they can for fear of reprisal from tons of geeks. Why am I not surprised? I'm sure they want to stay in business, and even if that was their policy, i'm sure it changed VERY quickly because the community they target is the same community that's now talking bad about them. Change their policy or risk going out of business? Slashdot wins! PC World - 0 Slashdot - 1

    1. Re:Not surprised... by dfgchgfxrjtdhgh.jjhv · · Score: 5, Insightful

      sorry, but pc world dont target geeks, they target people that don't know any geeks at all & have more money than sense.

      i'm amazed that a pc world customer had heard of linux, nevermind installed it.

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      Web Design
  3. As usual... by Speare · · Score: 5, Insightful

    A junior employee or contractor made an error that is against our policy.

    Translated:
    A local store manager is foolishly given broad discretion to run the local store and making ass-pulled risk estimates such as "this guy can't possibly escalate his complaint from porch-seat grumbling to global public-relations catastrophe."

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  4. Re:Not a big deal by compro01 · · Score: 4, Insightful

    If I owned a store... I wouldn't worry about it at all.

    3 words : word of mouth

    Us Linux users are the ones that friends/relatives/etc. turn to when they need computer advise. If they piss us off, guess who we aren't recommended to those friends/relatives/etc.

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    upon the advice of my lawyer, i have no sig at this time