PC Superstore Admits Linux Hinge Repair Mistake

Erris writes "PC Superstore says their store manager was wrong to turn away a client with a broken hinge whose machine should have been repaired. 'El Reg put a call in to the DSGi-owned retail giant to get some clarification on PC World's Linux support policy. A spokesman told us that there had simply been a misunderstanding at the store and that, in fact, the normal procedure would be for the Tech Guys to provide a fix. [PC World] will provide a full repair once the firm has made contact with Tikka.'

Comments

Re:Not surprised...

[turing_m]

I'm routinely amazed at people who run linux and people who have never heard of it. I've sent away a laptop to be repaired and told that the hard drive has died when I knew it had a perfectly good linux install on it and that it was not the source of the problem. You'd think most electronics repair geeks would have some experience, but not this guy, even though he advertised his business on the web.

And then you get random blue collar workers running it because it can revive old hardware, it helps them get more from their tiny discretionary income, and it helps them do their job when they have management that will never give them approval to buy software.