Slashdot Mirror
Comcast Slightly Clarifies High Speed Extreme Use Policy
Alien54 writes "Comcast has finally clarified what 'excessive use' is when it comes to their cable internet service. A customer is exceeding their use limit if they: download the equivalent of 30,000 songs, 250,000 pictures or 13 million emails in a month. '[A Comcast spokesperson] said that Comcast's actions to cut ties with excessive users is a "great benefit to games and helps protect gamers and their game experience" due to their overuse of the network and thus "degrading the experience."'" Maybe they could put that limit in terms other than 'email' or 'songs'?
Sigs are too short to say anything truly profound so read the above post instead.
I spoke with a comcast friend of mine who is at the executive level about two weeks ago on this... He said that the reason they do not want ot specify the exactly amount is that most of the time they do not care because they have plenty of throughput. Meaning, because their network is mostly shared (unlike the telcos) bottelnecks do occur from time to time. He saids that most of their subnets are fine (over 90% in fact), but occasionally they get a couple areas where he says they constantly have problems with getting their digital services to work well and they almost always find that it is because of huge amounts of p2p traffic. He also said that in an ideal world this would be handled at the network level, but that their p2p limiting ability does not work at this point for balancing balancing the traffic. He said he had no clue what routers they are using, though... He said that the worst part is that in some cases, if they upgrade their "uplink" (my word, not his) to fix the issue, it just means that more traffic, and the problem still is there. In short, the end result is that when they have allot of customers call in saying they are having problems with their service in a particular area, they first try to upgrade their "uplink", then if that does not work, they tell the particular customers to please stop it, and in the few cases where this does not work then they finally just pull the plug on the problematic customer. He mentioned that it rarely happens, though, which is why they are completely baffled internally on why the press is so against on them right now...
A song is 3mb? What crappy bitrate do they think people encode to? A decent quality rip is going to be around 7mb. Possibly more.
They need to get off it and stop being so cryptic. They also need to realize that "excessive use" can be easily exceeded by completely reasonable means.
Today, I downloaded some demos on XBOX. That was about 10gb. I downloaded some video/demo/subscription content via both XBOX and PS3 this past month, too. So that's another 10gb (all of the TGS content from Microsoft via XBL alone is about 3gb).
I downloaded my weekly podcasts (video and audio). That was about 3gb.
I am 1500 miles from my home town, so I stream the local radio station (256kbps) all day every day (about 30gb/mo, probably).
My roommate also streams his favorite radio station most of the day. Another 20gb or so per month.
I streamed several movies from a pay service (like vongo) this week. Figure that's another 15gb/mo.
My roommate watched a few movies the same way. Another 5gb.
I downloaded three linux ISOs via torrent and seeded them to 100%. That's another 5gb.
I uploaded about 20gb of MP3s to my mp3tunes account.
This doesn't count surfing or watching youtube style content or FTPing to my remote server or connecting to my machine in the office via VNC and VPN. With completely reasonable uses, I've just accounted for 118gb between two people on one residential account. I presume the use would be higher if there were more people. Say, a four or five person family, for example.
And of course, the biggest issue here is that they've simply avoided answering the question altogether. The title of this submission is inaccurate. They didn't answer anything, yet offered a response that can be turned against any user by simply adjusting how big these pictures and emails supposedly are supposed to be for this calculation.
Even stupider, they show just how far behind the times they are by measuring things in "emails, songs and pictures". Welcome to 1998, friends.
The guesses I have seen are that the Comcast limit is about 145 GBytes per month. That works out to close to 500 Kbits / second, full time. So, you could watch a 1 Mbps video channel. such as the end bit rate ones from AmericaFree.TV channels, for 8 hours per day, every day, and (supposedly) not run into trouble, but you better not leave it on full time (like some bars I know).
As a data point, 100 Mbps residential fast ethernet costs $ 36 per month now Japan. Somehow I don't think that there they cap the service at 0.5 Mbps sustained use.