MacBooks Experiencing Bluetooth Problems

flowolf writes in with news that Apple seems to be having difficulty getting to grips with a Bluetooth problem on MacBooks. Bluetooth goes unavailable intermittently from what users are assuming is a hardware problem, and while it's out the machines won't stay in sleep mode. Complaints started last spring on the Apple forum, which is still quite active. Many people have had to send their MacBooks for repair more than once without a satisfactory resolution.

Comments

Re:Sounds like Apple service to me

[captainjaroslav]

Consumer Reports' surveys consistently give Apple's support the highest rating of any computer company. Enterprise-level support might be a different story, but calling their consumer-level support "mediocre at best" is not an opinion that is supported statistically. What it may mean, of course, is that the entire industry's support is so awful that Apple only looks good in comparison. I'm just sayin'.

Non-story?

[captainjaroslav]

Anecdotally, I have a MacBook and the Bluetooth has always worked fine, but I realize that anecdotal evidence isn't worth much.

For the very same reason, I'm not sure if this is a story if the only evidence to support it is a thread or threads on Apple's discussion pages. You hear this all the time: "Hundreds of people are posting to the forums about this problem, but [whatever company, Apple in this example] refused to acknowledge that it's a major problem!" Well, here's the thing, if the company sells millions of computers and a hundred people are having a problem... in fact, let's say that the posters on the forum represent only a small percentage of people that are having the problem, so, it's a few thousand units that have the problem, it's still statistically small, even if it looks like a major issue on the forum and feels like a major issue if it happens to you.

It's not that it's not important or that Apple shouldn't fix it, it's just that it's not a news story, IMO.

Posting this to Slashdot with no other links about the story seems like somebody's just looking for an excuse to write a negative Apple story, but maybe that's just my tinfoil hat talking.