Little Old Lady Hammers Comcast

WheezyJoe writes "The Washington Post reports that a little old lady took a hammer to Comcast. Apparently fed up with the lousy service she received from a botched Comcast installation of "triple-play", and a completely humiliating experience at a customer service center, 75-year-old Mona "The Hammer" Shaw took her claw hammer back to the customer service center and bludgeoned the office equipment into tiny plastic pieces."

Comments

Re:Local Comcast office vs. Post Office

[WheezyJoe]

I'm glad someone pointed the bullet-proof glass thing. There are plenty of banks that put no glass between tellers and their customers. But I have known 3 cable outfits, in Pittsburgh, NJ, and D.C., all of whom bullet-proof their offices like they expect all the terrorists in Iraq to storm the gates. For what? A coupla cable boxes? Seriously, this kind of armor costs money. The only reason they'd spend it is because they EXPECT customers to be furious at them. I mean, there are people at Comcast who discussed this, concluding they need to protect themselves from... well... their customers. Uhh, they don't see a problem with this? I gotta hint for you cable companies... if you gotta hide from your subscribers behind bullet-proof glass and steel drawers, the problem is YOU. Of course, maybe Fort Knox security is cheaper than friendly customer service...