Napster - Music Subsciptions Are Overrated

kevinbr writes "Napster has concluded that PC-based music subscriptions aren't a growth business ... because it's retreating from its core business. 'Six months ago the subscription music service had 830,000 subs, three months ago it had 770,000, and now it has 750,000. The company says that last drop was expected, because kids stop using the service during the summer. But it's not as if those numbers will swell this fall: NAPS projects only a 4% revenue increase for next quarter. So instead of talking up its core subscription business, Napster is now pinning its hopes on the mobile industry. Music on your cellphone may one day be a real business, but hard to see why Napster is going to be the company that will capitalize on it.'"

Comments

I could have told them that years ago

[Apple Acolyte]

Music subscriptions aren't valuable? What a revelation. Gee, do you really want to pay a monthly fee for limited (DRMed) access to music files, access which goes away if you terminate your service. That value proposition is exceedingly poor, unless you take measures to copy the files into non-DRM form.

Re:I could have told them that years ago

[halcyon1234]

I've been thinking about this lately. A lot of people at work have no problem shelling out $12 a month for a satellite radio. The music and talk selection isn't really any better than what you'd get on AM/FM. What they're paying for is the availability. It's mainly because they travel a lot between FM "zones", and don't like their music interrupted. (And they like the web interface, which they pipe through the office PA). It's pricey (in my books, anyways), but they have no problem with the payments.

But they'd never go with a pay-to-access Napster-esque service.

The cost is about the same. ~$10/month. With both of them, you lose access to the music as soon as you stop playing. Both are DRM'd (poorly and can be analog-hole'd). Both require access to a network, though the S-Radio is easier to connect to in the car. (No reliable metro wifi in Toronto yet).

So why would they pay for one, but never for the other. After talking about it, the reason we all seemed to agree on is the promise of what's offered. The S-Radio people are right up front with it. "Pay us money. We'll pipe you channels of music. If you stop paying, we stop piping. It's a service we're offering. Okay?"

Whereas these music places are a bit shadier with their promise. "Pay use money, and you can download music, as much as you want.". They say it knowing full well that people associate "download music" as "I transfer a file to my computer and it's there forever, and I can play it however much I want". They think of iTunes, which instantly brings up the thought of "pay per song". So Napster et all are effectively trying to trick people into thinking that they're just like iTunes, but you get unlimited music rather than paying per track. They dance around the "lose access" part of the deal. It comes off as very, very scummy and untrustworthy-- and people don't like dealing with companies like that. After all, if they're going to lie right to your face about this (outright or by omission), then what else are they going to lie about? What else can't you trust them with? Are they REALLY unlimited? It's already too good to be true-- and isn't true at that-- so what else is going to screw you out of your cash?

The satellite radio company tell you right up front what you'll get, and they give it to you. They're business is music.

Napster (and other Music Services) tells you a veiled lie, and seems only intent on taking your money. They're business is exploiting people's desire for music. They don't care about the music at all.

THAT'S why they will always, always fail.

Re:I could have told them that years ago

[MobileTatsu-NJG]

"Gee, do you really want to pay a monthly fee for limited (DRMed) access to music files, access which goes away if you terminate your service. That value proposition is exceedingly poor, unless you take measures to copy the files into non-DRM form."

That's one way to look at it. I see it a bit differently. I've subscribed to a music service for quite a while now. (Rhapsody, if anybody's curious.) There are a few benefits to it that are worth $10/mo. to me.

1.) I have access to all their music. Often I go find a bunch of new albums to listen to. That means if somebody recommends a song, for example, I'm listening to it like 20 seconds later.

2.) I don't have a big collection of music to take with my everywhere. Lots of people don't mind that, but I do. I have 3 different computers I constantly access. (Home desktop, home laptop, work desktop.) If I switch computers at work, I just reinstall Rhapsody and I'm hearing music again.

3.) Yes, if I terminate the service, I lose the music. On the flip side, there's lots of songs I used to listen to all the time that I don't anymore. This became wasteful, trying to manage all that. Here I just delete it from my list, and if I want it back like a year later, I just go hunt add it again. Before I was a packrat, keeping songs I didn't know if I really wanted to keep anymore. I can go buy them later if I really really want to make a long-term investment. I haven't done that in ages, though. My playlist today is far different than the one I had a year ago.

4.) This was sort of covered in the first point, but I'm always on the prowl to find new music. This service often gets new albums just as they're released. I pop them into my list and explore. I've found a ton of new music this way. One thing I didn't like about my music scouring before is that it was often tied to how much disposable money I had in a given month. I hated buying 3 or 4 albums and only getting a handful of interesting songs. In theory I could hear the clips and decide, but too many times I've not really liked a song until I've heard it a couple of times in its entirety. This makes me squeamish about buying a whole album.

5.) There's lots of stand-up comedy on this service. I use it to enterain myself at work from time to time during long monotonous days.

Subscription's not for everybody, but it's certainly not for nobody. Yeah, you've got a point. For me, the termination of services doesn't multiply the other values of it by 0. To me it's sorta like cable TV for music, only this is on-demand. I certainly like it better than satellite radio or other subscription services just for that reason. Considering all the new music I've found, I'd say there's plenty of value in it for some people, especially those with multiple computers or finicky music tastes.

Napster--Very Worth It

[Fierythrasher]

I really hope this doesn't mean Napster (and Yahoo and the like) are taking away the "all you can eat" subscription service.

I am a Napster customer with the all you can eat model and I LOVE IT.

I am sorry, but I do not want to pay $0.99 for a DRMed music file that I can only use on so many systems, etc. This buck-for-a-song model has existed for far too long and I have only bought four songs this way, through iTunes, and all four were immediately burned to CD and ripped back so I could stip off that horrible DRM.

So with the buck-a-song model it made me do something that probably made RIAA very happy--I bought CDs. I'm sorry, but on a CD I get songs for less than a buck each (while there are some I won't like, there will also be gems I may never have heard had I not bought the CD) plus you get cover art, a media that's higher sound quality than a digital downloaded file. It just didn't make sense to me.

Then look at Napster. Suddenly I had a LEGAL world of music open up to me. I was able to explore the libraries of artists who are somewhat less popular. I'd never have spent $12 for their CDs, but a "Download Album" button had me pulling down every song I could find and listening to it.

Moreover, it is VERY easy to strip the DRM from a Napster WMA. I am an iPod user and Napster WMAs won't work with an iPod (though I wish Apple would relent and add that as a firmware/software upgrade to the iPod). So I use FairUse4WM and, bam, now I have MP3s that play on my iPod. I still pay the Napster music subscription every month and if I cancel I will delete all those MP3s. I'm only playing while I'm paying, so I'm playing by their rules.

This model has weened me from buying CDs altogether. I used to have a $200-$300 per month CD habit. I'm not kidding on that, I have over 3000 CDs and just kept buying every month. But with Napster I don't need CDs, I just get what I need from Napster. It's saving me THOUSANDS of dollars every year.

And my wife and I have very different music tastes. She used to not get music she liked becuase she didn't want to spend as much on CDs as I did. Now for one low monthly fee we both have all the music we want.

Sure, sometimes Napster is frustrating. I was looking for some songs on there that were "album only", "purchase only", or not available at all. It's not a silver bullet. But it is DAMN close.

If Napster doesn't see it as a growth business, that's because WMAs aren't a growth format. If you could do a subscription format that worked on iPods natively then you would have a model that would grow with each iPod sold. PlaysForSure??? If you're basing your business model off of Zune sales, well good luck with that!

But anyone who reads /. on a regular basis should know how to strip DRM from any file using free tools. Given that can be done so easily, I really think we should spread the word to our less tech-inclined friends and help these all you can eat services become a "growth model" lest they go away and RIAA can roll in the money of a buck per song again.

Re:Who even uses Napster anymore?

[eln]

Napster far overestimated the value of its "brand". The Napster name was tied to the ability to get limitless music for free in a way that had the added bonus of being somewhat illicit (but not with huge monetary consequences that the RIAA has since tried to impose on P2P users in the years since). The Napster name was never, ever tied to the ideas of quality service, quality music, or anything else that would allow it to monetize the brand.

Napster never had a corporate reputation to bank on like they thought they did, they were only a tool to get free stuff. Then, when the music business came knocking, and everyone who used Napster started fighting, Napster itself folded like a cheap suit. They shut down and came back with a boneheaded business model: You can still get (some of) the same music you got for free before, but now it's crippled and you get to pay for it. I don't know anyone who thought even at the time that this would succeed.

Other companies with tighter relationships with the record companies have since come up with far more successful ways to market music online (such as tying the store to a hugely popular MP3 player, for example). I don't understand why Napster is even still in business.

What an odd post, why focus on DRM?

[SmallFurryCreature]

I am sorry, but I do not want to pay $0.99 for a DRMed music file that I can only use on so many systems, etc.

Three statements in one sentence always leads to problems. The WMA files from Napster, as you later admit yourselve, are DRMed and run on only so many systems. Your claims of the DRM being easy to strip are meaningless, you can do it with equal ease with iTunes music. IF you are willing to violate US law as a US citizen, then both formats can be easily converted to non-drm formats (mp3) that plays on the fast majority of systems.

So we are left with your complaint that music at iTunes costs 0.99 per song.

How does this cost work out in the long run. The iTunes song is yours for "life". If napster closes, there goes your music collection. ALL your downloaded music, GONE. For good.

Ah but your ripped it (and made yourselve a criminal by doing so) although you do claim that if you stop paying the subscription, you will delete those MP3's. Right. Sure, I believe that. There must be an honest person among us. Perhaps you are it.

But what if you don't cancel, but Napster goes out of business. YOU may still be willing to pay, but you can't. Bye bye collection.

As for spreading the good word, IT IS AGAINST US LAW and the RIAA does prosecute people. You may not agree with the law, but civil disobedience sucks when you are the one being made an example off.

I just wish you had left the DRM part out of your argument and concentrated simply on value for money. Is 15 bucks per month enough to rent music (It isn't unlike a library card and I think most of accept that) OR do we pay perhaps more per song but it is our song.

Currently both models suck. 99 cents for a few megabytes of data is idiotic next to the cost of production. Loosing all your songs because a company goes out of business in a format that doesn't work on the majority of players sucks as well.

Frankly the entire industry is screwed up. The music industry has become so obsesses with fat profits, that they are unable to see that by simply lowering the price they can make theft totally undesirable.

Say that for 15 bucks per month you could download ANY music you wanted in the format you desired. WHY BOTHER WITH FILESHARING THEN? Oh sure, there will be small percentage who will do so anyway, but it should be almost trivial to get most of the western world to sign up just by putting ALL music in the system, ALL means ALL, including "bootlegs" classical music and rare recordings.