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MLB Fans Who Bought DRM Videos Get Hosed
Billosaur writes "Major League Baseball has just strengthened the case against DRM. If you downloaded videos of baseball games from MLB.com before 2006, apparently they no longer work and you are out of luck. MLB.com, sometime during 2006, changed their DRM system. Result: game videos purchased before that time will now no longer work, as the previous DRM system is no longer supported. When the video is played, apparently the MLB.com servers are contacted and a license obtained to verify the authenticity of the video; this is done by a web link. That link no longer exists, and so now the videos will no longer play, even though the MLB FAQ says that a license is only obtained once and will not need to be re-obtained. The blogger who is reporting this contacted MLB technical support, only to be told there are no refunds due to this problem."
...and as an employee can honestly tell you that this latest DRM snafu is just that, a snafu. When the old DDS system has been taken offline, many people within the company predicted that this would happen, but this project has slipped due to technical difficulties. I for one feel really badly about how we're basically screwing the fans out of their money. As much as this is sad, however, I'd like to ask everyone to bear with us and let us work out a solution to this issue. We're not doing this on purpose, and a solution will be found.
I hope at least some of you would believe me, even though I have to post anonymously. I'm really just another geek working for a big corporation, trying to make ends meet.