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MLB Fans Who Bought DRM Videos Get Hosed

Billosaur writes "Major League Baseball has just strengthened the case against DRM. If you downloaded videos of baseball games from MLB.com before 2006, apparently they no longer work and you are out of luck. MLB.com, sometime during 2006, changed their DRM system. Result: game videos purchased before that time will now no longer work, as the previous DRM system is no longer supported. When the video is played, apparently the MLB.com servers are contacted and a license obtained to verify the authenticity of the video; this is done by a web link. That link no longer exists, and so now the videos will no longer play, even though the MLB FAQ says that a license is only obtained once and will not need to be re-obtained. The blogger who is reporting this contacted MLB technical support, only to be told there are no refunds due to this problem."

20 of 299 comments (clear)

  1. No support? Hear from my lawyer. by Volante3192 · · Score: 4, Insightful

    The blogger who is reporting this contacted MLB technical support, only to be told there are no refunds due to this problem

    I smell a class action coming along..

  2. Translation? by phalse+phace · · Score: 5, Insightful

    "....there are no refunds due to this problem.""

    It's your problem, not ours.

    1. Re:Translation? by Jeff+DeMaagd · · Score: 5, Insightful

      There may yet be a chance to settle it.

      If you can dig up the credit card bills, you might still be able to do a charge-back. I know it's kind of pushing it, but my mom does the CC transactions for the family business, and she says that in some cases, there is time limit for a charge-back. It's really brutal for the merchant though, $15 fees per transaction on top of losing the money. Normally, I'd say doing a chargeback two years after the purchase is pretty dickish, this situation is ridiculous. I'd check your card's policies first, but once you know for sure, I suggest that you take it up with the customer service and threaten to do a charge-back before going through the procedure.

    2. Re:Translation? by Intron · · Score: 5, Insightful

      Seems reasonable. You got to use the video for two years. They got to use your money for two years. They take the video back, you take your money back. Fair is fair.

      --
      Intron: the portion of DNA which expresses nothing useful.
  3. A Slow Death by JBMcB · · Score: 4, Insightful

    I don't think DRM is going to go away until a lot more people get burned by it in this way. Most people don't understand or care, once something like this rears up and bites them in the ass, the outrage machine will start. Thank you, MLB, for being the obnoxious, monopoly-driven organization we've all come to love to hate.

    --
    My Other Computer Is A Data General Nova III.
    1. Re:A Slow Death by Dachannien · · Score: 5, Insightful

      Digital TV and the assault on the VCR/DVR is going to be the telling moment in the fight against DRM. Everybody's got a TV, and just about everyone has either set their VCR or DVR to record a show or movie for them or gotten their nine-year-old child to do it for them. When the media companies finally get their way and Joe and Jane Sixpack can no longer freely re-watch "It's a Wonderful Life" to their heart's desire every holiday season, there will be outrage. Of course, by that time, the technology will be so entrenched that it will be next to impossible to remove it.

  4. Re:hmmm. by iocat · · Score: 4, Insightful

    Access which you purchase with the proviso that it will always be there IS a right. It's fine to make fun of baseball, fans, and our culture, but if someone sold you a book, and told you you'd always be able to read it, and then two years later you couldn't -- well, to it bluntly, that's fucked. MLB needs to provide the access, or refund the money. It wasn't a time-limited purchase, and MLB is on the hook for this.

    --

    Dude, I think I can see my house from here.

  5. EULA? by finnw · · Score: 5, Insightful

    Depends whether anyone saved a copy of the EULA they signed when they downloaded the videos.
    If it favours MLB they'll find a copy. But if it doesn't, it would be quite easy for them to say "We've lost all copies of that EULA but our policy back then was to put in a 1-year time limit" and given the small numbers involved, probably no-one will be able to prove otherwise. I think I'll get in the habit of saving a copy before clicking on "I Agree" from now on.

    --
    Is Betteridge's Law of Headlines Correct?
    1. Re:EULA? by M.+Baranczak · · Score: 4, Insightful

      I think I'll get in the habit of saving a copy before clicking on "I Agree" from now on. Just out of curiosity, how are you planning to prove that the EULA you have is the one they made you agree to you? How are they planning to prove that the EULA they have is the one you agreed to?
  6. Phoning home is OK for E.T. by olddotter · · Score: 4, Insightful

    I don't want any product hardware, software, or DRM media that must phone home for permission to work. Too much a risk that the company will go out of business, or decide maintaining the service is no longer profitable.

    If this story is true, I think a class action lawsuit is in order...

  7. Re:One more reason... by phalse+phace · · Score: 5, Insightful

    Correction. This is another reason why you shouldn't pay money for DRM'ed content.

  8. Re:Yea that's a shame... by sm62704 · · Score: 5, Insightful

    Excuse me while I enjoy my MLB feed on Morpheus. Oh wait, I forgot - I stopped watching baseball the year they cancelled the world series.

    My point, thoough, is that the only ones with functioning videos got them illegally.

    -mcgrew

    --
    mcgrew's razor: Never attribute to stupidity that which can be explained by greedy self-interest
  9. Unlocking Software by TheVelvetFlamebait · · Score: 4, Insightful

    MLB should release unlocking software for the old DRM scheme, even if all the software does is apply the new scheme instead. DRM doesn't have to mean that the files you purchase suddenly become useless, if the company actually takes responsibility for it and fixes it. It's ethically their responsibility to rectify any damage their actions do to other people's property. But there's probably some clause saying that the people don't actually own the video, and are thus under no obligation to ensure the playability of the file. What's worse is that people aren't technically allowed to do it themselves, thanks to the DMCA. I think, however, that MLB is going to learn the meaning of the old saying: "those who aren't permitted to do, sue".

    --
    You know, there is a difference between trolling and pointing out the flaws in your reasoning. Just saying.
  10. Re:No surprise there... by Andy+Dodd · · Score: 4, Insightful

    Same thing that happened to people who bought into Microsoft's "Plays for Sure" system and then bought a Zune?

    Ooops... I found it hilarious that the first company to break compatibility with a system called "Plays for Sure" was the company that created the system... (Note that I said break it, companies which never implemented it in the first place don't count.)

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    retrorocket.o not found, launch anyway?
  11. Re:I wish I had that kind of time by Bert64 · · Score: 4, Insightful

    People who *play* any given sport will often watch old games. If your coaching someone in a sport, showing the players your coaching an old game is a very good way to show and explain examples.

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  12. Re:Yea that's a shame... by Bert64 · · Score: 5, Insightful

    In any case, those people who obtained pirate copies often have a superior experience to legit buyers. All this does is encourage more piracy.

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    http://spamdecoy.net - free throwaway anonymous email - avoid spam!
  13. this is not fascism by cliffski · · Score: 4, Insightful

    and the idiot who tagged it as such needs to read some history. This is BAD DRM, and sucks, and the people responsible are idiots and should be sued. but to equate not being able to watch sports videos with fascism is just immature bullshit that makes you look foolish. Don't cry wolf.

    --
    DRM-free indie games for the PC and Mac: Positech Games
  14. People keep forgetting what DRM stands for by Alzheimers · · Score: 5, Insightful

    DRM - Digital Rights Management.

    It's about THEIR rights, not yours.

  15. Re:No support? Hear from my lawyer. by compro01 · · Score: 4, Insightful

    They said no refunds would be given

    and Comcast said no lawsuits. Guess what the courts said about that.

    --
    upon the advice of my lawyer, i have no sig at this time
  16. Re:Too bad it won't affect many... by Technician · · Score: 4, Insightful

    If that's so, I'm one of those 20. Granted, it was only two games (total cost: just under $8 USD), but it shows the system is fucked beyond reproach.

    This is the beauty of the system and the Internet. As people find out what doesn't work, they quit buying it. From your comment "it shows the system is fucked beyond reproach." shows me you are not going to be a repeat consumer. Between online rent-a-song for the Plays for Sure music to retractable email, to Vista Activation, the fact is DRM is killing sales of content as more get the fact the system is broken.

    DRM, Activaction, and cost are the main reasons I left Vista upgrades out of my future plans. I have moved to Open Source. As such, DRM is now an incompatible format. I can't use DRM, so I don't buy it. Amazon got it. Apple is just now waking up to the fact.

    DRM protects content. DRM kills sales. Some loss due to piracy is an issue. DRM is the answer. Some loss of sales is due to DRM. When that is a bigger problem than piracy, DRM starts to go away. It happened on floppys and came back on CDs. Items with high incidence of copyright violations is the only items with DRM on CDs. Most software CD's except Games and high cost MS products and some high priced music and movies (High Def formats) are free of DRM. Most all my purchased software CDs are DRM free.

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    The truth shall set you free!