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How Fast is Your Turnaround Time?

Posted by ScuttleMonkey on from the never-fast-enough dept.

petrus.burdigala writes "I work for a mid-sized commercial software company (~20 Mloc) and we are frequently challenged by our supervisors to get fixes around the clock. Overall, we manage to get a 'bullet-proof' patch in about 4-5 weeks (from coding->QA->Build/Packaging->shipment), which I consider not so bad. But the other day, we got an urgent request from our support team to come up with a decent fix in 48 hours. I think they're a tiny bit unrealistic. So I wanted to get feedback from my peers: are we doing that bad? It takes months for other software vendors to issue zero-day exploit fixes, are our customers being unreasonable?"

3 of 418 comments (clear)

  1. SLASHDOT SUX0RZ by Anonymous Coward · · Score: -1, Troll

    _0_
    \''\
    '=o='
    .|!|
    .| |
         stop! goatse time!

  2. There are no stupid questions... by Anonymous Coward · · Score: -1, Troll

    Only stupid people who ask moronic questions on slashdot. Suck my balls, dude, and get some education before you start working.

  3. Re:Parent is right. by Anonymous Coward · · Score: -1, Troll

    The truth hurts, doesn't it? Go run to your hugbox and cry more.