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IBM Sues Company Selling Fake, Flammable Batteries

Bergkamp10 writes "A Computerworld article is reporting that IBM is suing Shentech for selling laptop batteries that catch on fire and sport allegedly fake IBM logos. IBM apparently followed up on a claim by a customer that an 'IBM' laptop battery bought at Shentech caught on fire and damaged his laptop. The customer reported the problem to Lenovo (who license Big Blue's trademark) who subsequently ordered 12 batteries from Shentech and found them all to be fakes. IBM is asking for US$1 million in damages for each dodgy battery sold."

15 of 261 comments (clear)

  1. Shentech's only address is in Flushing, NY. by mmell · · Score: 5, Informative

    They're in the US - it should be possible to track their warehouses and resources via shipping records. Let loose the Nazgul!

    1. Re:Shentech's only address is in Flushing, NY. by RobertM1968 · · Score: 5, Informative

      Let loose the Nazgul!

      Indeed... and not just should it be really simple... as do they have a PO Box in Flushing (as someone else mentioned), but they have a Queens Fax Number: 718-504-3790. Verizon says it's a land line. "(718) 504-3790 is a land line based in New York City Zone 6, NY. The registered service provider is Global Naps**."

      That means there has to be someone somewhere in NY... and in NY, as mentioned in the article, making money through criminal activities is treble damages... (3X)...

      In addition to that, someone indicated it would be difficult to sue the company if it was based in China. There is (1) obviously someone in the US involved in this (Shentec), and (2) IBM does business in China... but first step would be US, and (3) Shentec is also using Lenovo's trademarks... and they definitely have a major China presence (to initiate suit there).

      Im sure IBM's lawyers are smart enough to know what they are doing, and wouldnt be surprised that IBM lays the groundwork for them - or Lenovo - to continue in China.

      As of now, Shentec is still selling "IBM" & "Lenovo" batteries...

      I think IBM (and Lenovo) are gonna burn Shentec even faster than Shentec's batteries burned!!!

  2. Unhelpful summary by plover · · Score: 3, Informative

    All lithium-ion batteries are highly flammable, not just these. It's just that Shentech batteries are apparently more prone to spontaneous ignition than others.

    --
    John
    1. Re:Unhelpful summary by gbobeck · · Score: 4, Informative

      Li-Ion technology is horrible in terms of performance, reliability, safety, and environmental impact.


      I call bullshit. Please cite where you got your information as well as back up all of your claims.

      Here are lists of advantages and disadvantages of current Li-ion batteries. I have included citations.

      Advantages:
      * Lithium ion batteries, like all rechargeable batteries, are recyclable. (Greenbatteries.com)
      * Li-ion has the highest power density compared to NiCd and Ni-MH batteries (QSL.net)
      * Do not suffer from the "memory effect", unlike NiCd and Ni-MH (Wikipedia)
      * Low self discharge rate of 5% per month (NiCd is 10%, Ni-MH is 30+ per month) (Wikipedia)

      Disadvantages:
      * Li-ion batteries are not as durable as nickel metal hydride or nickel-cadmium designs and can be extremely dangerous if mistreated (Wikipedia)
      * Usually more expensive (Wikipedia
      * Lithium-ion batteries also require sophisticated chargers that can carefully monitor the charge process. (Greenbatteries.com)
      * Has more mandatory safety features than other battery types (Wikipedia)
      * Reduced capacity at High discharge rates. (QSL.net)
      * Li-ion batteries can be smaller or lighter than Ni-MH and NiCd (Greenbatteries.com)
      * Are not available in AA, AAA, C or D sizes. (QSL.net)
      * Approximately 1% of Li-ion batteries are the subject of recalls. (Wikipedia)

      Citations:
      (Greenbatteries.com) http://www.greenbatteries.com/libafa.html
      (QSL.net) http://www.qsl.net/ac4fd/battery/Battery.html
      (Wikipedia) http://en.wikipedia.org/wiki/Lithium_ion_battery
      --
      Navicula hydraulica plena anguilarum est. Omnes castelli tuus nostri sunt. Ed elli avea del cul fatto trombetta.
  3. Re:Flammable Batteries by toomanyhandles · · Score: 5, Informative

    Given that the coffee lawsuit was totally justified (McD's had been cited by inspectors many times) for setting their coffee machines too hot--- by law, there's a max temp. 3rd degree burns should not occur without 30 seconds of exposure to the liquid; they had theirs set so that 3rd degree burns would occur in 3 seconds. So- despite your reference to a supposed "frivolous lawsuit", your post is actually more accurate than you believed--- both would be suits brought for good cause.

  4. They sell fake Apple laptop gear too by rekoil · · Score: 5, Informative

    I ordered two Apple Powerbook AC adapters from them, which they were selling about $30 less than Apple list, a year or so ago; both died within a week. Shentech exchanged them - they refused to refund at first, depite my concerns that they had a bad lot - and the replacements died also. I asked for a refund this time, being pretty confident that any replacements they sent would be from the same production run, but they refused until I threatened to dispute the credit card charge with my bank. In retrospect I'm 99.9% confident that they were bogus, and this story seems to confirm my suspicions.

    The punchline? I ordered the adapters from a different company and had the same problem. Getting a refund was easier this time, and I gave up and went to the Apple store. So much for trying to save a buck.

  5. Yeah, but their product is shipped here . . . by mmell · · Score: 4, Informative

    therefore there has to be a record somewhere of where their inventory is being shipped from. Even if it's overseas, the importer still has to be on record, with resources ripe for the picking.

  6. Re:Flammable Batteries by Tawnos · · Score: 5, Informative

    Mod parent up, he's correct, and therefore not trolling (similar to the fact you can't be libelous if you speak in fact), in that the McDonald's coffee case is often incorrectly dragged out as an example of the need for tort reform:
    http://lawandhelp.com/q298-2.htm
    http://www.lectlaw.com/files/cur78.htm

  7. Re:Never going to see court, much less a dime by whitehatlurker · · Score: 3, Informative

    Shentech is doing business in a location called "Flushing, NY". I'm not sure where that is in China, but I'm sure that Lenovo, headquartered in Beijing, might be able to find them.

    --
    .. paranoid crackpot leftover from the days of Amiga.
  8. Re:Flammable Batteries by Chris+Burke · · Score: 4, Informative

    they had theirs set so that 3rd degree burns would occur in 3 seconds.

    And as I like to point out whenever this topic comes up because a lot of people don't seem to realize, "3rd degree burns" means burns like these which can only be treated with these.

    Now imagine that was on your crotch.

    There's always somebody who says something like "LOL what an idiot, everyone knows you have to be careful with coffee because it's HOT!" Well everyone I've ever met must be an idiot, because I've never seen anyone treat coffee like it could do that to you in seconds. It'd be like seeing someone casually set a lit acetylene torch in their cup holder as they drove around. There's oops-ouchie hot, and there's skin-grafts-on-the-crotch way too fucking hot.

    --

    The enemies of Democracy are
  9. Re:Never going to see court, much less a dime by webmaster404 · · Score: 3, Informative

    First off the company is based in New York, USA not China. Sure they may have suppliers in China, but most major companies do. Next, the company was selling defective batteries and as previous posters have noted, they sold defective AC adapters too. For trademark and copyright infringement, think of it this way, theres nothing wrong with me making a website, theres nothing wrong with me putting ads on website nor is there anything wrong with making a search engine. However, if I get say gooogle.com, make it look like Google and put spyware and adware all over it and record people's searches, that is bad. As for quality people thought they were getting an true IBM battery they didn't think they were getting a battery that would explode, there are places all over the web that buy things in bulk or have deals with OEMs and can sell technology and computers for cheap, I am sure that 99% of the people thought this company was doing the same, when they got it, it had the IBM logo on it so they thought like most of us do IBM logo == IBM. That is what IBM is suing for, the fact that they mislead customers that they were getting an IBM battery, not some Explode-O brand battery.

    --
    There is no "disagree" moderation, and troll, flamebait and overrated are not valid substitutes
  10. Bad summary (of course) by hacksoncode · · Score: 4, Informative
    Did the submitter actually read the article? Did anyone? It says "IBM wants treble damages or US$1 million per counterfeit mark per type of item sold.". Not $1 million per battery. Explicitly not. Painfully clearly not.

    Geez.

  11. Re:$1,000,000 by Loki_1929 · · Score: 4, Informative

    Yes, very good, the article does indeed indicate that IBM is seeking $1 Million in damages per battery. Something you need to understand about damages is that they do not necessarily mean that 'X' number of dollars were removed from your hands.

    The overall potential damage to IBM of this infringement would be in the hundreds of millions, if not the billions both directly and indirectly for years to come. Asking for massive damages is not unreasonable under those circumstances.

    --
    -- "Government is the great fiction through which everybody endeavors to live at the expense of everybody else."
  12. Re:Flammable Batteries by fredklein · · Score: 3, Informative

    the coffee lawsuit was totally justified

    No, no, no.

    Stella Liebeck, a passenger in a car, took a cup of hot McDonalds coffe, placed it between her (pointy) knees, and proceeded to PULL the lid off, thereby dumping the coffee in her lap. Instead of pulling the hot-coffee-soaked cloth away from her skin (she was wearing sweatpants), she sat in the puddle of coffee for at least 7 seconds. This resulted in severe burns to her crotch and legs.

    McDonald's quality control managers specified that its coffee should be served at 180-190 degrees Fahrenheit. And you know wht? THEY'RE RIGHT! The National Coffee Assosiation of USA, Inc. (and who would know more about making coffee??) Says you need "a water temperature between 195 - 205 degrees Fahrenheit for optimal extraction" and that "Brewed coffee should be enjoyed immediately!", but if you don't serve it right away "the temperature should be maintained at 180 - 185 degrees Fahrenheit."

    And, just as a slam dunk, even HOME coffee makers use water that hot: check out This link, which clearly states things like "The water is approximately 50F hotter than what's available from your hot water faucet" and keeps water at the ideal brewing temperature of approximately 200F

    So, right there goes any claim that the coffee was "too hot".

    Second- yes, McDonalds has a record of coffee causing burns. The defense was able to find 700 cases (of all severities, from first degree (red skin) to third degree(blisters). In the last 10 years. Nationwide. That's like, 0.003 burns per day per state. Actually, when you factor in how many cups of coffee were sold, you find that only 1 in every 24 million caused a burn. That means, for each person who burned thenselves, 23,999,999 were able to buy coffee without injury.

    How does this make McDonalds coffee 'unreasonably dangerous'? A: it doesn't.

    Look, getting burned is horribly painful. And skin grafts are not pleasant, either. But don't let your feelings of pity toward Stella cloud your Reason. She suffered. Horribly. But it was her own fault, not McDonalds.

  13. Re:Dubious Scammers by brusk · · Score: 5, Informative

    Indeed. I bought something from Shentech about 5-6 years ago, and incurred a world of hurt. I bought a mouse--an Dell-branded Logitech USB mouse for about 6 bucks (great mouse, still going strong). Then over a year letter I discovered that someone had opened a commercial UPS account in my name and used it to ship wholesale quantities of goods from China to Shentech's address in Queens. I found this out when I received the bill. UPS was good about it and the bill went away...for a few months. Then another similar bill arrived at my new address (I'd moved from NYC to California). Again UPS's fraud squad dealt with it. I guess it was pretty obvious that someone who doesn't have a business wouldn't be shipping several thousand pounds of equipment across the Pacific. But they did something nasty with my contact info, and I've watched my credit reports carefully ever since.

    So yeah, Shentech is evil.

    --
    .sig withheld by request