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Is Comcast Heading the Way of the Dinosaur?
CasualRepartee writes "Comcast has been one of the most successful cable companies in the world; in many parts of the U.S., Comcast sits pretty on huge user bases that don't have many viable high-speed internet alternatives. However, poor customer service, slow speeds and generally poor business practices could make the once-great internet giant another extinct dinosaur, no ice age required.
The fact of the matter is this: Comcast is no longer the biggest and the best. Cable is taking a distant back seat to Verizon's FiOS (fiber optic service), which delivers speeds up to 50 Mbps download and 10 Mbps upload speeds. Unlike Comcast, FiOS delivers the full range of bandwidth to each user, whereas Comcast users are forced to share bandwidth with other users on the same coaxial cable, causing speeds to fluctuate dramatically with usage."
You are not alone. Everyone hates comcast, Even the employees (except for the Executives at VP and above.. and they have at least 180-190 VP's.) I left 2 years ago because I saw a sinking ship, and even then All my coworkers hated the company and it's business practices. They made incredibly stupid decisions like spending freezes on the operations side but the executives could hire new assistants and remodel their offices at $30,000-$50,000 a pop. Customer service is touted all over the place yet when you as an employee try to implement it you are told no. I know of field techs that were let go for trying to make the customer happy.
They seemed to promote the idiots to management and let go those that were valuable to the company. In other words I saw lots of people getting screwed, so I jumped ship. Because the screwing was so bad I could map out and see it was heading for me and my department.
The last straw for me was instead of hiring one of the guys in the department that knew the job and systems or a new manager position they hired a friend of one of the executives for it that did not know squat about the department, what we did, or even the business process. And this is a very common thing at comcast, hiring of managers based on the buddy system not capabilities and knowledge.
Posting anon as peole at Comcast that know me know my Slashdot ID.
Yes, any idiot can see that FTTH is the way to go, but Comcast and AT&T aren't run by just ANY idiots. Running fiber is a one-time expense, a big one to be certain but once it's in place you're good for the foreseeable future. Now, Comcast could get away with milking their hybrid fiber/coax plant for a while longer if they'd simply devote more bandwidth to Internet instead of TV, especially if DOCSIS 3 modems work, but AT&T has no such excuse. Spending lots of money on fancy electronics to get their antiquated copper plant to provide a measly 27Mbps aggregate bandwidth from the fiber node to the home (FTTN) rather than do things right the first time is going to go down in the B-school books as one of the most penny-wise, pound-foolish decisions in history. Hello, regular HDTV feeds are 20Mbps and recompressing those so you'll have enough bandwidth left for Internet, VoIP, and one measly SDTV channel makes HDTV look like an overgrown YouTube video (I exaggerate... slightly).
The sad thing is that the measly 6M/1M "Elite" tier Internet service AT&T U-verse offers is usually superior to Comcast and cheaper too. If they'd have been a little smarter they'd have skipped TV entirely (and those expensive settop boxes, TV channel fees, etc) and used all the bandwidth for Internet... assuming that they absolutely, positively won't run fiber like Verizon.
I have to disagree with the notion that we have to wait for the existing monopolies to correct their rectal-cranial inversion. It is possible for a new company to build FTTH. Having a separate company run fiber that various competing companies can plug into, as CANARIE describes, makes a lot of sense. Such a dark fiber net could be municipally run, or maybe the electric companies would like another revenue stream.
I don't agree. Number 1, you have a good point, I would love to know when FIOS is coming to Seattle, and which parts will receive it first when the service does come available. More likely we're going to be blessed with clearwire, comcast, DSL providers and wimax, with the last one being projected for next year.
I'd love to be able to add FIOS to the list, because all of those suck except for DSL and conceivably wimax when it gets here.
As for number 2, I think the majority of people ought to be interested in this. I wouldn't have cared until they were allowed to buy out the local cable provider and turn the service from pretty good into completely unusable crap. The facts that they feel entitled to charge high prices for garbage service and have a propensity to buy out smaller companies is a good reason to be concerned. Just not necessarily people outside the US, but if we're going that route, there's a lot of news that shouldn't be posted here because it only applies to other countries.
Advertising an always on connection and being wholly unable to make it through a day without interruptions, let alone a week is pretty pathetic. The expectation that we would have to call them daily for a credit was completely absurd. I've never been treated that way by either Earthlink or Qwest.
So HFC is separating people on the same physical fiber/copper with frequencies and time slots, and FiOS is doing basically the same thing with light spectrum. With cable the drop from the pole to your house is not shared, with FiOS the fiber goes from your home to where? Probably a drop/splitter on a pole outside. If this is the case they are both "shared" even at the last mile.
Cable has exponential room to grow also. Currently there is about 1GHz available on your copper you are using about 8MHz (0.8%) of it for your cable modem. Even with the technology in place now it could offer much much more bandwidth per subscriber. DOCSIS 3.0 will add more bandwidth and channel bonding. Removing the analog channels will free up spectrum. There is a technology called "switched digital" that basically means broadcasting the channels people are watching instead of all the channels all the time. The technology in place today is not even being used to the full potential (it is cheaper not to especially where the bandwidth in place is not being used) and in theory instead of 8MHz there is nothing stopping DOCIS 5.0 or DOCSIS 6.0 from using 300 or 400 MHz. If end-user bandwidth requirements ever get that high the internet itself would be in jeopardy as the backbone fiber would not be able to sustain that much traffic.