Large Tech Companies Moving Beyond the Cubicle

statemachine writes in with a story from Silicon Valley about how Intel and Cisco, among other companies, are experimenting with cubeless, open, and unassigned seating. "Beginning this month, [Intel] will set up three experimental work sites. Open areas, comfortable armchairs, extra conference rooms and tables where people can plop down with laptops will replace the ubiquitous cubes that have been standard issue for decades. Each morning, Intel employees will log onto the corporate network using wireless connections. Their phone numbers will follow them. White boards that employees use to sketch out business plans and project strategies will be outfitted with electronics so drawings and plans can be transferred to laptops and e-mailed to colleagues. 'People feel much more comfortable coming up to me. It's more of a friendly atmosphere,' Cisco senior manager Ted Baumuller said. 'I hope I never have to go back to cubes.'"

Comments

What about personal things

[WetCat]

like books, personal items, photos, etc?

Re:What about personal things

[tommasz]

Exactly. I've seen the "no assigned seating" idea applied to tech support people and they were all miserable. The rules included no personal effects allowed so many of them carried a floppy with pictures of their family that they would load into whatever computer they were assigned and display on the desktop or in a screensaver. I think there's something fundamental about having a space of your own, no matter how small or humble, and I wonder how long this will last before people start claiming a particular place.

Re:What about personal things

[jdray]

I started work for an energy company six months ago. I'm an IT guy, but sitting on the trading floor, "embedded" as it were. All the "cube" walls are waist high, and sitting in my chair I can see the entire length and breadth of the room. Furthermore, the workspaces are sixteen by eight, with one sixteen-foot side open. One person occupies each corner, but in a pinch you can stuff someone into the space between two people.

It took me about three weeks to get used to the new arrangement, completely different from the 66" high, eight by eight cubes I had at my last job. We've got a little space to hang personal goods; a little over a foot of wall protrudes above the desk surface, and you can set little things on the wall rim. After settling in, I found that I like this arrangement far better than I liked the other system. You can look at people while you're talking to them several cubes away without getting up, and you can keep an eye on your clients without leaning over their shoulders. It makes you more accessible to your clients too, which his good in my case, but that's not best for everyone.

I'm a very social person, and like interaction with people. That's not for everyone, and I'm probably a bit outside of the norm for my chosen profession. If I want some privacy, I put on my headphones and make the world disappear. The boss, who frequently walks up to check on the state of the world, doesn't care if we surf the web, so long as we don't abuse the privilege and get our work done (I can post this without staring over my shoulder). For the most part, my counterpart and I are left to our own devices so long as nothing goes haywire.

That's something that a lot of companies (for instance, the electric utility I left to take this job) would have a hard time with; the idea of leaving people to do what they do and not worry so much about work style. If you take down people's walls (literally), you have to make them feel like they're not exposed. The cultural shift has to start at the top, not at the cube wall.

Re:What about personal things

[kevin_conaway]

You can look at people while you're talking to them several cubes away without getting up

And what about the the people occupying those cubes in between you and the person you're talking to?

Don't kid yourselves, it's all about costs

[cerberusss]

Open areas (...) will replace the ubiquitous cubes

Yes, great! And we will need less office space! Isn't it great!?

Don't kid yourselves, this is just about some PHB wanting to save on office space, cramming yet another dozen workers in the same space.

Re:Don't kid yourselves, it's all about costs

[mh1997]

this is just about some PHB wanting to save on office space, cramming yet another dozen workers in the same space.

I'd be willing to bet that it isn't about office space at all. If you are in an open area, it is harder to surf the internet, make personal calls, play games on your computer, or post to slashdot.

Re:Don't kid yourselves, it's all about costs

[Red Flayer]

Not just about better utilization of space. Also about better productivity. FTA:

Productivity also is up, said Larry Matarazzi, Cisco's senior director of workplace resources. Ted Baumuller, a senior manager in Cisco's information technology department, agrees. He said the time it takes to make decisions has been cut by 25 to 30 percent because it's easier to round up the team, and collegial relationships have improved by working in a more open environment.

It's a double win for mgmt. As stated in the article, they can redesign to have more conference rooms, they can add more staff to the same location -- and they also get productivity enhancement.

Still, I'm not sure why you view this so negatively, or have such bad feelings towards management. I've worked in open floor plans when my role was conducive to it (requiring lots of interaction, etc). Now my role is much more autonomous, and I really need uninterrupted time to get my time-sensitive work done (hence relishing office privacy and coming to work at 6 AM). My experience with unassigned floor plans was that I got more accomplished, and thus felt better about my work -- AND I enjoyed better relationships with my coworkers. The downside was inhibited ability to hunker down and cram out work -- this was solved by setting aside a portion of the office as a DND area. Except for real emergencies, DND was observed by everyone.

Management != Techies

[AceJohnny]

So the senior manager is happy with the arrangement? Great. Guess what: that kind of guy deals with people all day long. It makes sense to make it easier for him to interact with people.
But not for me. I'm a hardcore techie. I spend days not interacting with people, fighting with the code, and I need my concentration. Every time I get interrupted, I need about 20 minutes to get back to work properly.
Yep, I'm in a cubicle. I hear everything that happens around me, and maybe I'm just not good enough to blank it out. I regularly have to reserve meeting rooms just to have a little peace and quiet to be able to think.

Yeah, I'm mad because my request for noise-isolating headphones was turned down. Does it show?

books and junk

[PetriBORG]

And where are they supposed to put their dozens of Unix/Windows and programming language books or other engineering books? Paperwork? Is this also supposed to be the magical land of the paperless office? I'm all for more open spaces - my team of programmers and I all go down to the lab every day and work next to each other instead of in our cubes, but we still have cubes to hold all that random paper junk. Pete

So we get to implement Snow Crash's Office Plan

[Anonymous Coward]

That sounds like the office plan from Snow Crash, where you weren't assigned a desk, and you demonstrated your loyalty by where you sat; determined by when you arrived in the morning.

Contrast that with Joel's Software, where each person gets his/her own office with a window, read what he says about it and how it improves productivity. http://www.joelonsoftware.com/articles/BionicOffice.html

Perfect

[moosesocks]

Whenever I go to work, I typically sit thinking to myself for several minutes.... "How could this be made more like cheap air travel?

I am glad to see that Intel has now answered that call.

Re:Backward Tech Companies

[AaronLawrence]

Normally the open plan offices translate into qualitative benefits in the company (people are happier, more collaborative, less secretive etc...).

Oh really? And that applies to software development as well does it? And it means more productivity as well, right - of course many people are happy to sit in a big open office and chat all day, but do they get more work done?

Joel believes it's all rubbish and private offices are much more productive. Personally, I have seen exactly the same thing. When I started at my current job we all were in one room. It was very sociable and we all agreed on what to do ... for every. Single. Task. Amazingly our boss noticed this and deliberately gave us separate offices, and this seems a lot better. You can still go and chat to people, but you don't involve everyone just to talk to one guy, and when people need to concentrate they can.

Frankly, those studies are either not applicable or just missing the point.

Re:Backward Tech Companies

[CommandNotFound]

Also, didn't the early productivity studies regarding lighting show that productivity went because of the study itself? Wikipedia is down, so I can't link it, but if I recall, they changed the lighting, and productivity went up 15%. They changed the lighting back, and productivity still went up 15%. They determined that people worked harder because of the study.

terrible terrible terrible

[dindi]

1. no personal items
Did I have photos in my cubicle ? No. but some people do. They have plants, action hero figures... etc etc. I personally only had specially crafted documents (crap no one else understands), but I know how deep people get hurt every time they moved them.

2. YES personal items.
No, I do not mean photos. I mean coffee stains, skin particles, food grease, saliva, boogers, pubic hair. No I am not a health/cleaning freak at all, but these are the personal items you ALWAYS find at someone else's desk/area.

3. My chi
I am sorry, but sitting at a different place disturbs my concentration, provides new distractions, and it takes time to learn to learn how to lock out that annoying new neighbor who chats to the wife screaming on the phone.

4. Special devices
Unless you are that uniform person who works with the standard given crap you are in trouble. Do I need a 22" to program code?
Well, not necessarily (even though at home I have one, so more text fits on it), but at work the standard 17" will do.
Then what? Oh well, I hate mice, and being a rather tall individual I cannot stand regular keyboards - too tight. Besides knowing how crappy the the keyboards and mice were the last Fortune 10 gave to the employees, even if I was ok with mice and regular keyboards I would differ to use any given one.
Pickiness? Well, when you spend 10+ hours at a computer (did I say 16+ ? ), and I am sure a lot of guys here do, you want the best input devices. I personally only work with a Logi trackman and any (non-cheap-o) split keyboard : MS, Fellowes are OK, without these I suffer after a few hours of working.

But then again I am a sociopath and quit a good job because I hated cubicle life so much, and I love to work bare-feet, underwear with my dogs sleeping next to me....

Anyway, this kind of workplace sharing is completely incompatible with me. I program and sysadmin, and while "sysadmining" tolerates socializing and noise at times of maintenance/support, programming needs dead silence and no changing environment for me. So does systems engineering, or even installing an unknown feature into an environment (e.g. reading docs, and try until it works kinda stuff).

Put it into any coating, it comes back to saving money to these corporations. It has nothing to do with you being well changing workstations.

Just my 2c.

damn I would do anything, even write a book on /. to avoid finishing that project I am late with :(

Re:This is not new

[everphilski]

Cubicles are isolated and depressing. Embrace the european style.

No thanks. I have 10'x10' space that is all my own, desks on three sides of it, a 4 shelf bookshelf, room for a mini fridge and I can put whatever I want on the walls short of nude pictures. My cube is practically a study. No way i'd give it up except for a larger cubicle or office (which is a cubicle with a door)

Depends on your job

[Avatar8]

I see this working for groups where collaboration is important, but where privacy or quiet is needed these areas are a major disruption. Everyone here is reacting differently, but not everyone is saying what it is they do for a job.

Jobs that are conducive to this environment:
- marketing
- pre-sales engineers
- artists (graphical, musical, etc.)
- people managers
- sales people (maybe). Depends if they are usually out in the field or taking calls from customers.

Jobs that should be conducive to this environment but the workers wouldn't enjoy it:
- human resources: easily accessible, able to really keep a pulse on morale but a constant need for privacy.
- desktop support: easily accessible, immediately aware of issues but unable to get proactive work done.

Jobs that absolutely cannot work in this environment:
- developer: needs absence of interruptions and quiet for concentration.
- security: no one should be able to peek at security information whether physical or logical.
- sysadmin: same as security plus during a failure the accessability and interruptions would be detrimental.
- accounting/payroll: security concerns as well as customer privacy issues.

I could see a hybrid environment working well - a handful of cubes and offices and 75% of the space as described above. Once you get past the job descriptions, then you must consider whether or not it's conducive for the company's industry. At Cisco and Intel where you have a high percentage of "idea" people and sales people, it works. I'm quite certain the engineers, IT and some back office functions will not and cannot be part of this experiment.