Slashdot Mirror


HP & Staples Collude On $8,000/Gallon Ink?

I Don't Believe in Imaginary Property writes "HP and Staples are facing an anti-trust lawsuit over replacement printer cartridges. According to the lawsuit, HP paid Staples $100 million to refuse to stock competing ink cartridges. HP could make that back in short order when you consider that printer ink can cost $8,000 per gallon and certain printers deceive users to waste as much as 64% of their ink."

32 of 442 comments (clear)

  1. More than just ink... by dsginter · · Score: 4, Insightful

    Just ask Canon about the failure of their Wifi printers - you could not buy them at *any* retail store (or even Dell, which carried the rest of Canon's lineup) because the printer did not enable the retailer to sell the $30 USB cables.

    --
    More
    1. Re:More than just ink... by Anonymous Coward · · Score: 3, Insightful

      the printer did not enable the retailer to sell the $30 USB cables.
      Who the hell pays $30 for a USB cable? I've got a drawer full of them that I've gotten free with various pieces of equipment over the years. They should be at most $5 and even that is high. I suppose these are the same morons who pay $60 for an HDMI cable when you can buy it on Amazon for $2.
    2. Re:More than just ink... by neildiamond · · Score: 3, Insightful

      And after that, grandma still buys from them!

    3. Re:More than just ink... by bleh-of-the-huns · · Score: 4, Insightful

      While I am no fan of the big box retailers in general, I do recognize the fact that they do have overhead costs. I worked at Compusa in the early 2k's just after the dot.bomb era (I was a victim), and while yes, cables and accessories are rediculously priced (the rounded IDE cables back then being sold for $29 actually cost around $4, which is what I paid while working there), the profit margin on laptops and PC's was ridiculously small, we are talking 1 to 3%. There has to be a balance for stores to remain viable, if they sold everyone at 2 to 5% profit, the store would be out of business in no time. This goes for any store, regardless of industry or size. So if you want cheap laptops and TV's, then yes, they have to markup something else, otherwise expect much higher prices on the primary items you purchase.

      That being said, personally, yes I bought my TV from Best Buy, was a good deal, and on sale, no I did not buy anything else from them relating to my TV as I knew I could get those things elsewhere, thats just me trying to get the best deal for myself, but I cannot get pissed off at a entity trying to remain viable and in business.

      --
      I came, I conquered, I coredumped
    4. Re:More than just ink... by jacksonj04 · · Score: 3, Insightful

      It makes sense if you think about it. If your printer is a replacement, you already have a USB cable so there's no sense in you having another. Having gone through a fair few printers (They just die from use) since USB became the standard connection, I'm kinda glad. There are only so many uses for USB A-B cables.

      Yes the price of the cables themselves can be extortionate, but it's a one-off. USB connectors are very resilient by design, and if you get a decent cable from a proper parts retailer (I can get a 5m A-B for £1.49, around $3.00) it's not a problem given you're already spending 10 times that on the printer.

      --
      How many people can read hex if only you and dead people can read hex?
    5. Re:More than just ink... by jank1887 · · Score: 2, Insightful

      common reason given: the printer manufacturer doesn't know how long of a cable you'll need, so come over to Aisle 3 and we'll show you all of the different options available... translation: we're severely pricecutting the printers to make them competitive because it locks you into a long cycle of ink purchases. But, while we're at it, lets gouge the unsuspecting customer on a USB cable too. It helps us shave $0.50 in cost off the printer, and more often than not we can sell a grossly overpriced one to grandma. We win.

    6. Re:More than just ink... by interstellar_donkey · · Score: 2, Insightful

      The thing is, they're not just going after Joe Average consumer here; they're going after the number of government agencies that have locked themselves into contracts with retailers. When a government agency wants to buy something small (a USB cable, a ream of paper, a printer cartridge) they aren't going to go through the process of bidding it out. It would become prohibitively expensive. Instead, they have contracts with particular retailers with which they can buy incidentals from. I can think of three places I have worked for or with (the California State University system, the US Army and certain Arizona school districts) who have such a contract with Staples. These government offices can not simply decide "Staples is too expensive. Let's buy our printer ink from that cheapo place down at the mall, and let's buy that USB cable for $1.50 from that Chinese company on eBay". It would violate procurement laws. Instead, they end up paying $45 for a printer cartridge, $5 for a box of 500 sheets of paper, and $35 for a USB cable because they essentially have to.

      So, while it may seem that HP's bribing of Staples to the tune of $100 million to keep cheaper print cartridges out of their stores is a little ridiculous, you have to remember that tens of thousands of government agencies are essentially being deprived a cheaper alternative to ink. And boy, those government agencies do love to print stuff out.

      --
      The Internet is generally stupid
    7. Re:More than just ink... by Brother+Seamus · · Score: 2, Insightful

      This is just good business. The store makes it's 20% from the "marks" and it also makes it's 5% from the "smarts". This is the optimal total profit it can hope to achieve from either group. By marking the printer up to a reasonable price, it would lose business from the smarts; by marking the cables down, it would lose profit from the marks. BTW, that same grannie getting ripped off by CC/BB is probably spending a lot less than any of us on groceries, via coupons, sales, etc.

    8. Re:More than just ink... by CottonThePirate · · Score: 5, Insightful

      Opportunity cost is only valid if you can get paid for the time. If he took 2 hours off work to put in the water heater then he lost pay/vacation etc and he had that "cost" associated with it. Most people enjoy working on their house so he probably considers it equal to spending those 2 hours reading slashdot/playing wii/ etc. Plus if you are on salary then you couldn't make that extra money by working more anyway. So the $100 he didn't have to pay a plumber is indeed $100 saved to him in that he didn't have to write a $100 check.

    9. Re:More than just ink... by Mister+Whirly · · Score: 3, Insightful

      Generally, the manufacturers are barely breaking even or taking a small loss on the hardware end of selling printers. Consumables (paper and ink) and accessories (the $30 USB cable) are where all the profits are made in the printing category. This is especially true in the ultra-cheap low end printers. From what I have seen, the more you spend initially on a printer, the less you spend in the long run. And for any sort of volume, always buy lasers.

      --
      "But this one goes to 11!"
    10. Re:More than just ink... by hurfy · · Score: 2, Insightful

      Or he saved twice that much if he didn't have to take off work to meet the plumber !!

  2. $100 million, eh? by morgan_greywolf · · Score: 4, Insightful

    I'm pretty sure that paying a retailer not to stock your competitors' products constitutes collusion and is a clear violation of antitrust laws. This is akin to Nike paying Wal*Mart $100 million not to stock Adidas shoes. The only thing that muddies the water a little bit is that 'compatible' inkjet cartridges violate the DMCA and probably several HP patents, and hence are illegal. Anyone know how this might affect the lawsuit?

    1. Re:$100 million, eh? by Anonymous Coward · · Score: 2, Insightful

      It is not a violation of antitrust law. It is done all the time. It is only illegal only if the courts decide that Staples has monopoly power over selling ink cartridges. Staples is not even close to a monopoly.
      When was the last time you were in a food establishment that served both Pepsi and Coke products?
      Anti-competitor product clauses are very common with retailers since it tends to increase their profit margins. In many cases it simply makes sense; you do not expect the Apple store to sell PC's.

    2. Re:$100 million, eh? by aussie_a · · Score: 2, Insightful

      How about paying a university not to stock Pepsi? Or a franchise not to stock Coke? Oh wait, both these things happen all the time. Where's the news here again?

    3. Re:$100 million, eh? by FatAlb3rt · · Score: 2, Insightful

      Compatible inkjet cartridges and the DMCA - yet another reason this silly piece of legislation needs to be destroyed. How is a compatible ink cartridge any different than aftermarket auto parts? I go to a parts store and have a choice of several oil filters, alternators, tires, rims, whatever for my truck. There should be nothing different about printer manufacturers - it's their own tough luck if they decided on a business model that put their entire profitability into the purchase of ink.

  3. Cheap Ink by Herkum01 · · Score: 4, Insightful

    It is only a matter of time before someone offered inexpensive ink. It was obvious that HP was taking extreme measures to prevent someone from competing in that space.

    This shows how important regulation of businesses we need to have. Too many people don't want to get involved in anything (government or otherwise). It is sad that the people who run these businesses feel they don't have to be accountable at all to anyone about how they run their business.

    1. Re:Cheap Ink by CastrTroy · · Score: 2, Insightful

      I guess the only solution is for consumers to actually research the products they buy and to stop buying products that have these problems. If people didn't buy the printers, they would stop trying to sell them. We have nobody to blame for this printer mess but ourselves.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  4. My Deskjet 550C is still running by 91degrees · · Score: 4, Insightful

    Can be refilled. Runs cartridges until they're dry. Built like a tank.

    Wish they still made printers like that. I'd like something as robust but faster and higher resolution.

    1. Re:My Deskjet 550C is still running by morgan_greywolf · · Score: 4, Insightful

      Can be refilled. Runs cartridges until they're dry. Built like a tank.

      Wish they still made printers like that. I'd like something as robust but faster and higher resolution. Get a laser printer. :-D Seriously. They're pretty cheap these days and built like a tank. Only bad thing about lasers is color performance for photos is still, IMHO, not on par with the best inkjets, but if you're looking for robust, fast, and high resolution, laser printers are the mark. (If you need absolutely the best color performance, inkjet or dye sub.)

  5. Re:This picture puts all in perspective by Anonymous Coward · · Score: 4, Insightful

    >for a few cents a liter
    Maybe that's why it's taxed as much as it is... Oil companies continue without paying the true cost.

  6. Starter Cartridges still a bigger evil by Ezza · · Score: 5, Insightful

    When the cartridges shipped with your printer only have 10% the capacity of a new one off the shelf, to force you to buy a new one (with it's far higher profit margin), THAT is what people should be jumping up & down about.

    --
    I'm a perfectionist but I'm trying to cut back.
  7. What really chaps my hide... by gyrogeerloose · · Score: 5, Insightful

    ...is printers that refuse to print a document when the level of one color of ink is low even if the document being printed doesn't use that color at all. I have an Epson that I like pretty much. It has individual cartridges for each color of ink but if, say, the cyan cartridge is empty, I can't print even if the page is nothing but black text. There's no real reason for it, it's strictly a software (or firmware) limitation put in by the manufacturer.

    --
    This ain't rocket surgery.
    1. Re:What really chaps my hide... by DaphneDiane · · Score: 2, Insightful

      I've pretty much come to not worry about the useful life of a printer. You can often get new printers with around 50% full ink/toner cartridges for about the same price (or even less) then the cost of a new non-thirdparty cartridge. I've also found that I print so few stuff that ink-jet cartridges tend to dry out long before use up all their ink. So as much as I hate what I'm doing (considering the waste) I just buy a new printer anytime I need more ink (which works out to about a printer ever 18~24 months). For example my last laser printer cost me about $60 and had a toner cartridge that was half the size of a new one for my previous laser printer which would have cost me $99 at the time. Meanwhile the printer had twice the resolution. I did about the same the last time I needed a color inkjet.

    2. Re:What really chaps my hide... by Anonymous Coward · · Score: 1, Insightful

      That's fine - warn me if it's getting low. If I disregard, it's my own fault.

      But my Brother laser quits printing when it gets low. Luckily, I found a simple hack - there is some sort of optical sensor that detects the toner level. Cover the ports on the catridge with white tape and keep printing. I've gotten about 5 months more of moderate use out of my "starter" cartridge, and the print quality has only recently started to degrade.

  8. Collusion is slowly ending... by dada21 · · Score: 5, Insightful

    Since I run a small print shop for churches, we go through a ton of ink and toner, to the tune of about $3000 per week. We buy ALL our ink and toner is very large amounts (toner by the kilogram, ink by the half gallon). Refills are cheap. And yet, I don't think that retailers deciding together to not stock competitive products is "bad" collusion -- it's just how their market needs to work to be profitable.

    Anyone can go online and buy cheap refilled cartridges that tend to work. If they're buying locally, it might be that they don't trust the Internet (stupid reason), or that they waited too long to stock up on ink (probably true). I yell at my folks constantly for paying $40 for one cartridge when I can get them a replacement for $3, but usually its due to the dreaded "Out of ink" message. Convenience can often times mean MONEY.

    The manufacturers screwed up, big time. They didn't listen to the market, and they decided to give away the printer and hope to make it up on the ink. That's not how most markets work, not even the razor market now. Every item has to have a profit, or someone will find a way to sell your high markup goods cheaper. Many more people now are learning that the $49 inkjet has $49 cartridges OEM, or $12 cartridges aftermarket. The days of the $49 loss-leader are over (although I think you can probably make a profitable inkjet that sells at $35, with reduced features and a generic print driver).

    I honestly don't think collusion is a big deal. I know it supposedly hurts consumers, but in the long run, competition DOES begin due to what seems like obvious price fixing. I recall the early days of computer RAM when you honestly had few resources for brands. Now we have dozens. When a few companies collude on RAM pricing, the competition generally fixes it. It may take a few years, but it happens, and the worst thing to happen to those colluding is that they lose market share or go out of business when consumers discover that they've gouged people.

    Legal action is unnecessary. Let the market work. More laws and regulations will make it HARDER for new companies to enter the market.

    1. Re:Collusion is slowly ending... by dada21 · · Score: 4, Insightful

      Only on Slashdot would someone argue that antitrust laws make it harder for new companies to enter the market. By definition, a company can't become subject to the antitrust laws unless it is already a major player in the marketplace. The whole RAM price fixing debacle wasn't solved by the oh-so-perfect market. It was solved by billions of dollars in fines for the companies involved. IIRC, Samsung got a $300 million fine, and other companies got fines in excess of $100 million.

      What are you talking about? Fines stopped the price fixing scheme?

      Let's look at what happened in RAM price fixing history:

      2001, Elpida, Infineon, Hynix, Micron, and Samsung collude to fix prices on RDRAM.
      2003, RDRAM is dead, Intel gives up hope. Reason? Price was too high.
      2004, Discovery is made regarding price fixing.
      2005, Found that companies colluded, were fined.

      So let's see -- they stopped price fixing in 2003 because in 2005 they were fined?

      What sort of malarkey are you trying to pass off in order to be seen as correct? You didn't provide one source of information, you didn't properly compose an answer that could be reviewed easily.

      It should also be stated that if Ron Paul had his way, collusion such as this would be perfectly legal.

      Thank God! I have competitors who have colluded together on numerous occasions to land contracts. It's called a boat race. "You win this one at a major profit, we'll win the next." Guess why my company has sustained steady, 10%-20% growth annually, for 15 years? Because we decided against colluding. Seven of our largest suppliers offer us kickbacks, which we said no to. We're more competitive without them.

      I _love_ collusion. It opens a huge market for those of us who want to compete. It's VERY easy to raise money to start a business in a competitive market, even if you need 9 figures. The biggest reason we've seen fund-raisers fail is when venture capitalists ask: "How are the government regulations in that sector?"

      When government introduces new laws (supposedly to prevent monopolization), the smaller venture capitalists exit the market. The bigger ones stay, of course, because they're powerful enough to subvert, or even write, the government laws.

      Ron Paul, on the other hand, understands that the Federal government has absolutely no Constitutional power to declare regulations on businesses this way. They're anti-consumer, anti-competition, and anti-liberty. Collude away! I say. The competition will love you for it.

  9. Laser Printer by SCHecklerX · · Score: 5, Insightful

    Why people continue to buy ink jets is beyond me. I paid only $350 for an HP Color Laserjet 2605dn a year ago, and my starter cartridges are still going strong. This printer has built-in duplexing, networking, web management, and is postscript so works flawlessly with any computer you'd like to use with it. Bonus: no worrying about ink cartriges drying up, or print heads clogging.

    Buy a laser printer. For pictures, have them developed at wal-mart for like $0.10 each.

    BTW...HTH do I tag an article on /. I'm not a subscriber, but I've had this account for several years, so according to the FAQ I should be able to tag articles.

  10. So How Long by ajs318 · · Score: 4, Insightful

    So how long will it be before somebody manufactures an industrial-grade inkjet printer with durable metal parts, which takes bulk ink (by flexible hoses, from litre bottles which can be hot-swapped) and incorporates PostScript Level 3 in hardware so absolutely no driver issues?

    There's definitely a market for such a machine. I've been using a HP Business Inkjet, which is certainly semi-industrial and although not PS, uses a common driver; but it still takes ink cartridges (double-sized black cartridge, though) and a new set adds up to a hefty amount. A bulk-fed, metal-built printer would easily outlast the number of cartridges you could have bought for the same price.

    --
    Je fume. Tu fumes. Nous fûmes!
  11. Re:Mod parent up! by timeOday · · Score: 5, Insightful

    The "cheapness" of oil is only a testament to the value of crude as a natural resource, not to the benevolent oil companies who do so much for so little. Future generations will look back enviously at how we got energy just by sticking a tap in the dirt and turning on the spigot.

  12. Re:HP, oh how you've changed. . . by ajlitt · · Score: 4, Insightful

    A couple of years before I got rid of my 5L, I found out that there is a recall on these printers. It appears that the paper lifter isn't "grabby" enough, causing it to jam when feeding paper. HP had a program where they would send you a kit to install a new lifter for free. You might want to look around and see if they are still offering it.

    As far as what happened to HP... Two words: Carly Fiorina.

  13. Inkjet = not for me by __aamisb9940 · · Score: 2, Insightful

    I worked on an HP account for almost 6 months (too long heh). HP, as a company, were great, they'll go to amazing lengths for the customer. However, because of that experience, I have not (since then) and will not support or recommend any liquid ink printer, no matter who the manufacturer is. Mark-up like you would NOT believe on those cartridges. It was explained to me something like this: If you have a barrel of oh, let's say INK, and you ship it across the border, that barrel of ink has a tariff applied to it. If you ship it back again, there's another tariff. Ship it across again, yet another tariff (aka markup on top of markup). Now, if that barrel of ink cost only pennies to begin with...and winds up costing hundreds...uh...hello...we're getting FLEECED here... The only time I'd ever recommend an inkjet is when the person or company is in a remote area, and absolutely requires the convenience. colour lasers are becoming affordable if colour is required. Heck even solid-ink printers are coming down now, and produce fantastic photos, AND the ink doesn't dry up or expire (HP had cartridges that could read the time and date from the connected computer, and would expire after 6 months I believe, regardless how much ink was remaining...not sure if they're still on the market). For Grandma, get her to take those digital pics to London Drugs or Costco, pretty well any place that develops film will take your CD of JPG's and print them on photo quality paper, with much higher quality materials than most consumer stuff, and for WAY cheaper than you can do it at home. It's just better economics. It's often cheaper to buy a new printer, with warranty and ink, than it is to replace every cartridge in that same printer. After going through 5 printers this way - I've given up. I will simply NOT support that economy anymore. Pissing money away just isn't my thing. But hey, I'm an oddball. With eyes wide open.

  14. Good commercial grade inkjets DO exist! by mha · · Score: 2, Insightful

    Here's the one I own (in my print business):
    http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=180&modelid=15835

    There also are smaller commercial-grade inkjets than this one, usually for up to "A3" (DIN) sizes (roughly 2xletter) with color management tools, mostly for media design businesses that want to print a color proof using color profiles of their offset print publishers to get a simulation of the final output before giving it to them for printing. Or, for anyone who wants to print very good photos up to A3 size and is unwilling to wait for a service provider or to rely on their color management - because often photo printers who serve the mass market have no or no good color management, knowing their customers don't have it or even know what this is anyway.