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Telecommuting Can Be Bad For Those Who Don't
SirLurksAlot writes "An article up on Ars Technica reports on a study of telecommuting from the point of view of those who show up at the office every day. The study discovered that telecommuting can have adverse effects on the office-bound. Researcher Timothy Golden 'found that in-office employees took less satisfaction in their jobs and felt less of a relationship and obligation to their company as the number of telecommuting coworkers grew. In-office employees in his study became disappointed at having fewer and weaker relationships. They also got frustrated at a perceived increase in workload and difficulties that telecommuting can present to finishing projects and building strong working relationships.'" The article notes that telecommuting is "not an exact science." Some good insights in the discussion forum too.
I've seen it in action. It also seems pretty intuitive. Working as a bunch of like-minded, geographically disperse individuals does not seem as likely to inspire morale and productivity as "working as a team" -- meaning you see the people every day, you meet with the people face to face, you drop by their desks when you have questions, and so on.
The question is, what can this tell us about how to successfully manage community-based open source projects?
Breakfast served all day!
I can't help but suspect that the whole low morale issue is created by those in the office feeling that they're not being treated so well as those who get to work from home in their pyjamas, and, as a result, resenting that they have to be in the office.
Generally with this sort of study (along the lines of 'ZOMG! Office workers costing billions by surfing Facebook!') the sponsors of the study are, coincidentally I'm sure, selling a 'solution' to the problem. So I'm kinda curious as to the intent of the study, the hypothesis that was examined and the assumptions/biases made as a result.
The best team I ever worked on telecommuted. We were working on a new internet thingy back in the day when everything on the internet was new, and there were about a half dozen or so developers, working on a couple of spiffy new Sun boxes via telnet over ssh. It was a blast. Moral on the team was high, and we often burned the midnight oil simply to see this thing get built, and becuase our fearless leader was a genuine visionary. We communicated via email and comments in code and rcs. Then we would do weekly statuses via a conference call, but for the most part, we kept in touch via email and it worked like a champ.
We were the black project, Dave's crazy thing... building an internet service model in an organization that didn't even really see that much of a need for even computers from the get go. It was a tremendous amount of work but also a great deal of fun. It was a genuinely wonderful experience for me. We had a colorful team, filled with a bunch of just super people, and that's what really matters. If you've got good people, you are going to have a good team almost regardless of whether they are in the office or not.
This is my sig.
Can an admin delete the ac troll?
All glory to the Hypnotoad!
Imagine how people will feel when they find out half of their "co-workers" are just shell scripts.
THL phish sticks
I must say that the in-person relationships are over-rated. If I'm really crunching on some problem, I don't want you stopping by to say hello and distracting me. Send me an IM if it is urgent, or an email if it isn't. Ad-hoc conference calls fill in the gaps if the scheduled meetings aren't going to be timely enough for a given issue. Shit, I've been on disperse teams for years, and sometimes I've never even seen a team-mate outside of their headshot on the company whitepages site.
I like working with my teammates, and don't mind a little small talk, but really...I'm here to make money not friends. The fact that I enjoy the work is a plus, but it's not super important to me. My home-time is spent doing things that most 'middle Americans' would find scary or offensive so I really don't want to mix my work/home lives.
Blar.
Read TFS (or TFA) again! This is NOT showing problems of telecommuters, it is showing problems of those who do not. It's saying that those who work in the office get worse as others start telecommuting, and that "the health, life, and work benefits for those who can telecommute are undeniable".
Tough shit unless you want to drive me to work. :-P
As a new-grad entering the workforce I have mixed feelings over telecommuting.
The first 2-5 years of your employment can be a crucial component to the success of the rest of your career. I get the feeling that you most definitely want to be coming to work everyday. Certainly you may change tracks, jobs, or even fields down the road, but the business/social skills that you'll learn and more importantly, the relationships you will develop are very important and seem impossible to foster over the phone or a video conference. Spending time at your company's office means you are working, eating, and socializing (work and recreational) with your peers. You will undoubtedly discuss your interests both related and unrelated to your job that may lead to hundreds of different possibilites. For example, during a lunch break at the office with your friend you may have a discussion on a common interest technology that could lead to a startup. Or during an on-campus softball break you may find that a peer has a common interest or contacts in a different field altogether. Let alone the 'hands-on' communication needed to complete software projects, how in the world are you going to make these relationships and get these contacts when you are at home during the work week?
I'm not arguing that you can't be successful at your job telecommuting; certainly telecommuting may be beneficial for the truly brilliant people who can produce great code or make a sale to a client from the comfort of the home, but if you are that brilliant, imagine how much your peers would benefit from having you around more often to pick your brain?
Certainly for more veteran people who have 3 kids and live far from work, telecommuting can be a blessing and that is where telecommuting should be applied; experienced individuals who already have excellent communication skills and extensive experience in the industry. The benefits of increased productivity and the positive environmental impact are great positives.
As for disgruntled non-telecommuting employees left behind at work: I think a company that properly uses telecommuting has some sort of obligation to employees that don't telecommute to improve their office experience. The company should be saving a good amount of money from reduced operating expenses because fewer employees are on campus and increased productivity from those who telecommute. Certainly some of this savings should be put to use for those who still commute to work; improve their work experience by having more benefits on campus; drinks, food, recreation, and public transportation or company shuttles. Certainly these services should be simpler to implement on campus if more employees telecommute and would certainly be appreciated by those who still come to work.
It seems like those who are permitted to telecommute tend to be those who have shown they are responsible people who can contribute meaningfully without actually coming in. If you look at the remainings, it's no surprise that they are a grumpy lot about the overall state of affairs. It's not that everyone who telecommutes is a self-motivated creative genius, and that everyone who doesn't is a goofoff who needs constant supervision, but if there is some kind of connection, it would show up sharply in a study like this one.
Not being in the office is plenty distracting. Your standard cubicle and coworkers has a lot less to offer than something like your own home, especially far from supervision. Most annoying people walking by will probably learn after being asked once or twice to only stop by if it's important. I've always seen the personal interactions being far superior to some slight decrease in productivity.
I live in constant fear of the Coming of the Red Spiders.
The general idea I take away from reading this article: The needy, politics-playing, "face-to-face" types that require a rigid schedule lest they have to manage their own time are feeling abandoned and unwanted when people flee the office to get away from them and actually get some work done. "We're not a *team* anymore! It's far to clear who's actually doing work here while I piss away my time in the office! I need you back here to help dilute the scrutiny I am receiving!"
It seems like a bitter opinion and it is. Corpolitics and the need to regiment and formalize everyday activities that had little to do with the task at hand drove me out of the industry and have kept me away. It is no wonder that other studies have shown people to be happier, more productive workers when they escape the micro-managerial tyrants and sycophantic coworkers that routinely bog down the average office workday. That this study shows that those left behind are sad pandas when everyone else takes their toys and goes home rather than play with them is no surprise.
If somebody were to take a look at a company that implemented telecommuting, and took a big step back to look at the big picture, there's one big thing that will stand out: the kinds of work that various employees (including those "left behind in the office") do will change because of telecommuting.
With the way that telecommuting has taken hold, it's often the case that the work that needs to be done by department XYZ hasn't changed... but that there are some things that are difficult from remote offices. This means that those parts of the new telecommuter's job will have to be moved to an in-office employee. So yes, it makes sense that telecommuting comes with this price.
The real question is whether companies use telecommuting as a reason to change processes, such that it isn't just redistributing work, but changing the nature of the work itself. Since this article just refers to a single company, it's pretty clear that they haven't thought about redefining processes -- just reassigning work and locations. But hopefully more companies are as they move down this road.
--
Educational microcontroller kits for the digital generation.
At the company I work for, our main office is on the other coast. We're a splinter office (well an acquisition really) of about a dozen guys. The guys on the coast really don't have any idea where I'm at anyways. I've done several projects and never even seen the other guys on the team. I email them status and code, they email me requests.
And that's true at the office I'm in too when the project is in-house. Had a guy two cubes down from me get added to my project, and he had to ask me my name. He had forgotten. We still got things done though, once he remembered who I was.
Point is, I've worked a lot with people I've never seen while sitting in my cube. If I was at home, I honestly think people wouldn't even know, much less care. Meet your deadlines and you've done your part. And I do. I only go in to the office most times just because it's expected of me. It doesn't really help in any way.
Weaselmancer
rediculous.
Telecommuting works great if you have a few trusted employees. One of the developers on a team I used to work on about 8 months ago had to commute from about 45 minutes away to get into the office. He telecommuted a lot when he felt like. Our manager bent (more like broke, later on) the rules so that he didn't have to add 1.5 hours to his commute. My coworker and I literally lived down the street from our new office. Why should we be allowed to telecommute? Seriously, we lucked out such that we could walk about 10-20 minutes away from our apartments to get to the office on a bad day.
I think it all depends on three things:
1) How far away does the employee live
2) How well can you trust them to do their work
3) Can they do all of their work from home, and if not, will the come in and do what they can't in the office
Telecommuting ought to be a privilege, not a right. Part of the reason my company ended up having a general policy of ending telecommuting was the abuse. Too little work was getting done by most of the telecommuters.
I like working with my teammates, and don't mind a little small talk, but really...I'm here to make money not friends. The fact that I enjoy the work is a plus, but it's not super important to me. My home-time is spent doing things that most 'middle Americans' would find scary or offensive so I really don't want to mix my work/home lives.
I don't have autism and I'm not anti-social and I have absolutely no interest in making friends at work (I have discouraged it on Slashdot at least twice before). I'm there to get a job done and go the fuck home and spend time with my wife, dog and our friends that don't give a fuck about what we did at work.
I don't have any hobbies that make "Middle Americans" (I assume I'm one) uncomfortable but I honestly believe you work your shift and you go home. Once you're home you don't talk about work, you don't worry about work, and you certainly don't concern yourself with what you're going to be doing tomorrow.
Work isn't important enough to care about it that much. Do your job to the best of your ability and go home. Too many people have it backwards -- worrying about work at day and all night.
The Bangalore workers get 30% raises & own houses. The Silicon Valley workers struggle to keep up with rent inflation & don't get raises. So there probably is some dissatisfaction.
I find that if I leave my personal computer off, then I am not tempted by Civ4. Civ4 is by FAR the biggest threat to my work productivity.
Blar.
Damn skippy. I don't even think about work when I'm in the office. Fuck them, they'll smartsize my headcount in a heartbeat the moment that they think it'll add ten cents to next quarter's bottom line, so I'm getting my retaliation in preemptively. Curiously, the more I slack off, the more they over-value my skills. Making this post probably put another $100 on next year's salary.
If you were blocking sigs, you wouldn't have to read this.
Seems to me, the article talks about the effect telecommuting had on the extrovert. Well, sure. I can absolutely see where the lack of an audience is going to be a total bummer for the extrovert.
But us introverts say a prayer of thanks when the telecommute offer comes in.
The study is probably a little bit skewed, in that extroverts want to come to work, so that they do get their audience. When offered the telecommute, the extroverts probably turned it down.... Yes, they were left behind. And sure, they may be more lonely now. But given my 'druthers, I'd rather the extroverts work in Sales.
"The most sensible request of government we make is not, "Do something!" But "Quit it!"
Work isn't important enough to care about it that much. Do your job to the best of your ability and go home. Too many people have it backwards -- worrying about work at day and all night.
That seems to be the attitude of most people I run into outside of work, and I certainly respect their wishes.
However, after the first 5 years of work I had the opportunity to move to a new city and get a new job. I did a bit of goal planning and soul searching and really started asking what I wanted to do with my life. I started making career decisions based on doing more of what I get excited about and less of what I dislike, even though it meant passing up opportunities for promotions and raises.
You know what? It worked. I love my job now, and can't imagine not wanting to go into work in the morning. I have a bad day maybe 1 out of 10 now, rather than 2 out of 3 like before. Of course, I have to be very careful and guarded if someone asks me what I do at work or I'm liable to get overly detailed. Most people only ask out of courtesy. However, on the rare occasion that I connect with guys like me, it can be fun to geek out and talk about work.
So it really depends on your point of view. If you don't find your job fulfilling or it stresses you out, then you need to leave it at work when you go home. On the other hand if your job is as interesting to you as a hobby, why not let the good parts come home with you? I leave the stress (and email) at the office, but I regularly read up on new technologies, etc., at home when I get a chance. There's still lots of time for family and other parts of your life (since having a hobby becomes somewhat redundant).
"I have never let my schooling interfere with my education." - Mark Twain
Those not $SITUATON are disgruntled against those who $SITUATION.
Anyway... I worked remotely, telecommuting, since 1996. Eventually I went full-time telecommuting -- even when I would come to "the office" I would be in a conference room, lunch area, etc., free to sit where I wished and work how/when i wanted (unless there was a specific meeting in progress). Last year I went to work in an office to do shift work as a system admin for a hosting company. Love it.
I still work on little projects and am planning that "big project" in my spare time, but my *work* is 10 hours a day, four days a week AT THE OFFICE.
It's a freeing change for me.
One day (well, over several years) I realized that the problem with me working at home or away from the office is that whenever I was home or away from the office I would work. Even when traveling 1500 miles for Thanksgiving...I worked 10 to 12 hour days.
Stupid.
So, because I'm a workaholic, I only drink, er, work, at specified times in specified places. Sure, I may have a single "email check-in" session at home, but no prolonged working. If I need to cover a co-workers' shift, I go in to the office (if possible). No more working at home alone. Work, for some, is intoxicating.
-- @rjamestaylor on Ello
Incompetent management aggravates the situation by failing to protect the office staff from disturbances and trivial tasks. Worse yet, some bad managers are the source of such disturbances, grabbing the nearest person to handle undesirable tasks. This results in resentment from the office employees.
Have gnu, will travel.
Wow a sample of 240 professional employees from an unnamed medium-sized company. One can definitely see a pattern.
Man will never be free until the last king is strangled with the entrails of the last priest. --Denis Diderot
You hit the nail squarely on the head. As an employee that works at a business that has had a tendency to liberally allow work from home for all it's employees when necessary. I prefer going in to work mostly because access to network resources are closer and faster (I do a lot of remote desktops across the Internet to random places in the US) and partly because I live so close that it's only about a 5 minute walk down the street and I can't generally justify working from home. Unfortunately, the people left behind are the scheming, whispering kind of people that like to complain about anything and everything amongst themselves about how everyone else in the company is lazy but them and how they carry the company upon their poor broken backs (man, that kind of banter gets tiring.) The truth is that when they aren't visiting each other and carrying on they are visiting each other and shooting the breeze. I can't imagine them getting stuff done. Very accurate stuff indeed! Thank you sir Spaz you have made my evening.
cat sig >
There is a lot of truth in what you say. If you work slavishly then people think you are powerless and do it out of desperation, in the manner of begging. For example, if you work 12 hours it is because you believe your 8 hours is not good enough, so you have to compensate for your shit skills by working more along the lines of "well I am not that productive per hour, so let me work more hours in desperate hopes that my employer will notice me and at least refrain from firing me, or at least put me in the back of the line when firing." It's a fear-based, victim, loser mentality. And funny enough, if you stop doing it, people value you more. If you kill yourself for the company, you get fired with the rest of the workaholic office flotsam.
It's the exact same dynamic that exists between men and women. Men who are desperate for women and who bend over backward to please women are despised by women. Women hate the "nice guy". And the corps hate the "nice employee" too for the same reason.
I know this from experience. When I was "nice", I got zero respect and my only reward was an ever-increasing workload and responsibility with the ever decreasing decision making power. So if something ever went wrong it was my fault, even though I had no decision making power to do it better or even just plain differently. I was a nervous wreck on hastening to take my place 6ft under with no other motivation besides fear. When I realized how pathetic that was, for me and for others around me (even for the corp itself), I changed and never looked back. I'd rather die free than be a slave.
Being a long time telecommuter and in-office worker, and managing telecommuting teams, telecommuting could be considered no different than asking "where are the sales guys" prior to or even during the shift to more people telecommuting. The fact is that going to an office does not make a person more productive, just more visible and likely less productive. I n todays society the question is "Do I or "can I be an effective telecommuter, or virtual team member" And be productive and feel good at the end of the day?
The people who never really produce anything on their own, instead manipulating others to do their work for them & taking credit for that work, can't do that with less people around.
Wanna fight ? Bend over, stick your head up your ass, and fight for air.
Nah, it's not in your genes, you're just too tired to give a shit.
Oh, and happy too, of course.
Chuck
- These are small, *those* are _far away_