10-year-old Microsoft Ticket Resurfaces?

Ian Lamont writes "Microsoft is apparently taking seriously a blogger's claim that a Microsoft tech support employee called back to check on a 10-year-old BSOD trouble ticket. The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98." Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion — regardless of the callback commitment set by the agent. Nonetheless, no system can ensure complete accuracy."" To be fair, this is all unverified, so choose to believe at your own risk.

Comments

Re:I don't believe it

[Lumpy]

1 - Most trouble ticket software I have been exposed to can easily let this happen, enter in the wrong date like that and it will not show up on some reports.

2 - you are giving way too much credit in abilities to help desk people. it's so bad nowdays that most are incredibly uncaring and skilled due to falling wages.

3 - I not only have the same phone # from 10 years ago, but it's a cellphone number! I also plan on keeping my voIP number for at least 25 years or until my provider dies or turns evil.

I know many people that have been bugged by incredibly old followup calls from tech service at a company. One friend was called on gear that we had removed and threw away for at least a year and a half... It was on a spontaneous reboot issue we reported 5 years ago.