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10-year-old Microsoft Ticket Resurfaces?

Posted by ryuzaki0 on from the still-faster-than-your-mortgage-banker dept.

Ian Lamont writes "Microsoft is apparently taking seriously a blogger's claim that a Microsoft tech support employee called back to check on a 10-year-old BSOD trouble ticket. The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98." Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion — regardless of the callback commitment set by the agent. Nonetheless, no system can ensure complete accuracy."" To be fair, this is all unverified, so choose to believe at your own risk.

4 of 257 comments (clear)

  1. I don't believe it by oni · · Score: 5, Insightful

    Let's think about all the things that would have to happen for this story to be true:

    1. Microsoft must have no mechanism for tracking work order/help requests. Come on. Every manager has daily/weekly/monthly reports that show the number of requests opened/closed/carried over and it flags old requests, and it sorts by age, so the oldest issue shows up at the top of the list. A manager would have seen this.

    2. When the help desk guy was assigned to make the followup call, he didn't notice and find it odd that the original call came in 10 years ago? He didn't call his supervisor over and say, "hey I think somebody made a mistake here! Maybe we should just close this out."

    3. Somebody has the same phone number of 10 years.

    Or we could go with theory B: a blogger made up a funny story.

  2. Re:heh, interesting disclaimer by El+Pollo+Loco · · Score: 5, Funny

    I believe I can fly
    I believe I can touch the sky
    A blue screen every night and day
    call MS and yell away

    I believe they will call
    I see them calling 10 years down the road
    I believe in MS
    I believe in MS

  3. Calling to close it after 10 years because... by MahariBalzitch · · Score: 5, Funny

    The tech finally found the solution for the BSOD:

    Microsoft Tech: "Hello, I found a solution to your BSOD problem".

    Customer: "What is the solution that it took you 10 years to find?".

    Microsoft Tech: "Upgrade to Windows Vista. Have a nice day!".

    Customer: "Fucker...".

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  4. Re:heh, interesting disclaimer by SpaceLifeForm · · Score: 5, Funny

    Even if it's not true, the real question is:

    After ten years, has Microsoft fixed the bug yet?

    --
    You are being MICROattacked, from various angles, in a SOFT manner.