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Time Warner Cable to Test Tiered Bandwidth Caps

I Don't Believe in Imaginary Property writes "According to a leaked internal memo, Time Warner Cable is testing out tiered bandwidth caps in their Beaumont, TX division as a way to fairly balance the needs of heavy users against the limited amount of shared bandwidth cable can provide. The plan is to offer various service tiers with bandwidth fees for overuse, as well as a bandwidth meter customers can use to help them stay within their allotment. If it works out, they will consider a nation-wide rollout. Interestingly, the memo also claims that 5% of subscribers use over 50% of the total network bandwidth."

46 of 591 comments (clear)

  1. A new approach to limiting usage is needed by kcbanner · · Score: 5, Insightful

    I think that ISPs need to take a different approach other than imposing hard caps on the users, even if you can choose your cap with varying amounts of cash.

    First, the users that occaisonally download large files should be treated differnetly than those that leave their p2p clients/home webserver/internet radio on all the time. For example, I often need to download isos for linux livecds or install disks. If my average daily usage is low, this download shouldn't count against my bandwidth usage. However if I'm downloading isos all day every day, then some of that bandwidth should be counted.

    Also, during non-busy times for that region, large bandwidth use shouldn't be counted, seeing as it isn't disadvantaging anyone.

    There should be no "hard line" between free bandwidth and 1$ per mB bandwidth. The users average bandwidth usage per month should be used in calculating their monthly rate, and they should pay for the next month based on their projected usage.

    I once had an ISP that had a monthly cap, it was awful. My two cents (how much they charged per mb over the 2gb/month) on the matter.

    --
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    1. Re:A new approach to limiting usage is needed by webmaster404 · · Score: 3, Insightful

      How about really giving customers unlimited bandwidth? If they lack the infrastructure to support what they claim, then they should get better lines.

      --
      There is no "disagree" moderation, and troll, flamebait and overrated are not valid substitutes
    2. Re:A new approach to limiting usage is needed by TeraCo · · Score: 3, Insightful

      You couldn't afford it.

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      Not Meta-modding due to apathy.
    3. Re:A new approach to limiting usage is needed by TeraCo · · Score: 2, Insightful

      Or they're paying out the ass in interlock fees to other major ISP's.

      --
      Not Meta-modding due to apathy.
    4. Re:A new approach to limiting usage is needed by Fatal67 · · Score: 5, Insightful

      While his statement was utterly stupid, yours was a bit off, too.

      The last mile is where the problem is. There is competition galore for long haul fiber (ie, to build a backbone) and you can pick up a dark fiber us footprint for under 20 million. Optics to light the gear and all of your routers will cost more.

      If it were easier to build the last mile, you'd have 20 people with a cable to your house fighting to connect you to the one or two backbones.

    5. Re:A new approach to limiting usage is needed by Propaganda13 · · Score: 2, Insightful

      False, you'd still have 5% of the users using 50% of the bandwidth unless you limit the bandwidth they can use.

      Give me the bandwidth to stream HDTV and I'll do it.

    6. Re:A new approach to limiting usage is needed by Anonymous Coward · · Score: 2, Insightful

      As someone work works in the industry, you're full of shit sir. Yes, there is greed, but bandwidth isn't cheap as you are so deluded into thinking.

    7. Re:A new approach to limiting usage is needed by brian.gunderson · · Score: 2, Insightful

      Agreed.

      It's no different than fitness clubs / gyms. They are able to provide their services at the prices they do because they know that less than 1/3rd of paying members actually use the facility once per week or more. If everybody used the gym every day, they would have to build gyms 3 times larger and charge 3 times more.

      --
      Appended to the end of comments you post. 120 chars.
    8. Re:A new approach to limiting usage is needed by NickCatal · · Score: 2, Insightful

      Meh. Bandwidth is dirt cheap and getting cheaper all the time.

      Bandwidth is cheap, yes... if you are picking it up in a major telco center.

      Now go and ask Verizon how much they pay to upgrade entire neighborhoods with fiber-to-the-home. And remember, they are relying on the fact that the customer is almost always going to get the triple-service-deal (tv/internet/phone) which makes them the most money... TWC doesn't have that type of guarantee

      TWC doesn't want to run an entirely new infrastructure just to satisfy the people who are using the most bandwidth. And if they are going to go through the trouble to upgrade infrastructure, they need to have a financial benefit to doing such (i.e. more users paying more for more bandwidth.) They are already going to have to invest in new lines once all the major cable networks go HD

      It sucks for the high-bandwidth user, but it makes perfect sense.

      --
      -nick
    9. Re:A new approach to limiting usage is needed by blanks · · Score: 2, Insightful

      "Now go and ask Verizon how much they pay to upgrade entire neighborhoods with fiber-to-the-home. And remember, they are relying on the fact that the customer is almost always going to get the triple-service-deal (tv/internet/phone) which makes them the most money... TWC doesn't have that type of guarantee"

      The goverment is paying for the majority of the costs for fiber to the home, which isn't really to the home, its to the curb. This was a big deal last year and I guess people just delt with it or forgot about it.

      "TWC doesn't want to run an entirely new infrastructure just to satisfy the people who are using the most bandwidth. And if they are going to go through the trouble to upgrade infrastructure, they need to have a financial benefit to doing such (i.e. more users paying more for more bandwidth.) They are already going to have to invest in new lines once all the major cable networks go HD

      It sucks for the high-bandwidth user, but it makes perfect sense."

      No what makes perfect sense is charging people who use more bandwidth more and people who use less bandwidth less. Sure its great they can charge people who use more, but do you think people who only use their internet a couple times a week will get a break? I'm sure they wont.

      Unlimited is not unlimited within what a company says someone is limited too.

    10. Re:A new approach to limiting usage is needed by Wildclaw · · Score: 2, Insightful

      Yes I am aware that I probably used mbit slightly incorrectly. The meaning of both was a transfer rate of 1 mbit per second, so 1 mpbs is the correct term. While data usage and bandwidth aren't the same, they are closely linked. If I use a 1mbps link, that means I can transfer 324GB per month at 100% usage.

      As this whole discussion seems to be about heavy consumer downloader/uploaders who usally don't care if their traffic occurs during non peak hours, it is safe to say that their usage pattern makes for a pretty efficent usage of the lines. Therefore, it is correct to say that data usage costs are cheap for those kinds of users.

      Of course, at peak hours, it is a different matter. But data usage caps that is talked about isn't the solution. Even if you remove/cap every single big user, the problem will still exist to the same degree. It is the casual users that all use the internet during the same time of day and expect to have their share of the bandwidth that are the biggest cause of network slowdowns.

      And even then, with mpbs prices at the level that they are (and sinking), it should be possible to minimize slowdowns since the backbone cost for allocating 512kbps to a user at peaktime is less than $5. And even at peak time, not every user is on at the exact same time.

      The main reason for all the talk about data usage caps and the internet collapsing is that coorporations are looking for a new profit vector.

    11. Re:A new approach to limiting usage is needed by pla · · Score: 5, Insightful

      This statement is utterly stupid.

      That statement translates to "give me what you agreed to sell me, which I dutifully paid for". I'd hardly call that stupid, except in the sense that we shouldn't need to say it in the first place.

      Most people don't care about the plight of the poor, starving "merely" 30% market share ISP. They care that they can play their online games, get their email, surf the web, and download streaming HD porn. The end user's obligation to "care" ends when they send in their monthly check.

      The ISP, on the other hand, has an obligation to actually provide a reasonable approximation to what they've sold. Does that mean they'd need to charge far, far more per customer? Too bad! If they can't provide it, they can't sell it. If they sell it, they damned well better provide it.


      Alternatively, you could exercise some courtesy and just not leave BitTorrent downloading 24/7.

      Why? I want to sell you this orange, the whole, unlimited, complete orange - But wait! I sold the same orange to nine other people, so could you "considerately" only eat 10% of it and leave the rest for others?

      Don't sell what you don't have. End of story.

    12. Re:A new approach to limiting usage is needed by cayenne8 · · Score: 2, Insightful
      "No what makes perfect sense is charging people who use more bandwidth more and people who use less bandwidth less. Sure its great they can charge people who use more, but do you think people who only use their internet a couple times a week will get a break? I'm sure they wont.

      Unlimited is not unlimited within what a company says someone is limited too."

      I don't know why more people that want to use 'unlimited' bandwidth, and not have ports blocked, etc....don't just get a business connection??

      It isn't that much. I pay only about $70/mo....unlimited bandwidth, low level SLA, and no ports blocked, so I can run any servers I want to....and I get a static IP. Cox business cable is who I'm with...and I've been VERY satisfied with their service.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    13. Re:A new approach to limiting usage is needed by beckerist · · Score: 2, Insightful

      However, if people DID suddenly decide that they were going to use it every day...and they couldn't handle capacity then there would be a breach of contract on the part of the service provider (or gym, in this analogy.) I'd imagine the gym wouldn't fare well in a legal battle at that point...

      Point is, don't sell what you can't provide. Statistics of course can give you a little padding but you don't book 3 times the amount of seats for a plane...

  2. Re:And to think... by Mr.+Underbridge · · Score: 3, Insightful

    And to think that I was thinking about switching to Time-Warner, however now I will not.

    Why, because of the absurd notion that you should get what you pay for - and vice versa? Flat pricing just means that someone like me - who isn't downloading movies all day - is helping pay the bills of people who are.

  3. Probably a good idea by Bryansix · · Score: 5, Insightful

    Right now they already offere tiered service but it's all unlimited. IE: 5Mbps or 8Mbps
    What the difference is here is that they will actually not be "capping" the bandwidth per say but actually metering it. That's akin to buying 1Mbps on a Co-Lo that is on a burstable 1Gigabit link. That is, you get the sum total of bandwidth you could use if you were at 1mbps for the month but your connection is actually WAY faster(wider). Then you get charged for overages. This is great because it charges for usage and make it way less expensive for people who simply browse the net in their off time as opposed to those people who have no life and upload videos of themselves whoring on youtube all the time.

    1. Re:Probably a good idea by base3 · · Score: 2, Insightful

      If you think this is going to make anything less expensive than it is today for anyone, you're utterly naïve. It'll make it relatively less expensive for the grandma who downloads a few pix of the grandchildren when they jack up prices for the "heavy" (where heavy will be continually defined lower and lower) users, but she won't ever pay one red cent less than she does today.

      --
      One CPU cycle wasted on digital restrictions management is ONE TOO MANY.
  4. I get what I pay for... by pnotequalsnp · · Score: 2, Insightful

    I am paying for X MBps download and Y MBps upload (it is dedicated). If I don't use it, that's fine. Nevertheless, I should be able to have that bandwidth at my leisure at all times (excluding other considerations like the server to which I am connecting). Please (Comcast/TWC/ISP) don't use the excuse that 5% of the users use 50% so we need capped service. It means they are taking full advantage for what they are paying for just like if I had a 50GB download cap (or 1 GB upload cap), I would probably use all of it. I would prefer both options (bandwidth capped or transfer capped) so I can assess my needs and minimize my costs. Thanks!

  5. Re:Competition is good by Anonymous Coward · · Score: 1, Insightful

    >As one of those 5% people, if they roll this out in my area, I'll become a DSL subscriber!

    One of the 5% using 50% of the bandwith? Comcast would probably pay you to switch to DSL.

    If Comcast follows through, the DSL providers will follow suit PDQ. They won't have a choice.

  6. The question is... by Jafafa+Hots · · Score: 5, Insightful

    Will these new, metered accounts be less expensive than their current standard charge, making this a good thing for the budget conscious, or more likely, will their current standard price become the lowest tier and unmetered will be a new higher cost tier, thereby making this simply news of a massive price hike?

    --
    This space available.
    1. Re:The question is... by Anonymous Coward · · Score: 1, Insightful

      That is exactly the problem. Paying more for using more is probably a good idea, but using the current prices as a floor for Auntie Bea who checks her email twice a week and heading into the stratosphere for power users is just a price hike.

      I admit I use a TON of my ISP's capacity. I SHOULD pay more than my dad (who uses ~nothing)

      But if I am hard capped below what I need, or if the price is too high (hint: The $50/month I pay is pushing too high already), I'm gone as a customer. I'll change the way I work and they won't even get my $50/month.

  7. Re:Time Warner customer by Anonymous Coward · · Score: 1, Insightful

    I'm curious about the monitor software.[...]

    Based on my experience as a TW customer, whatever the feature set is, it'll only be available for Windows.

  8. Possible problem... by ohsmeguk · · Score: 5, Insightful

    How many average joes will get infected with a virus/trojan horse that spams out millions of emails, and not only have the hassle of disinfecting their computer, but also face a massive broadband bill at the end of the month for all of their bandwidth?

    1. Re:Possible problem... by Soko · · Score: 3, Insightful

      Problem? This is not a problem - it's a benefit.

      At present, what does it cost Joe Luser if he gets nailed with a spambot and spews a few gigs of SPAM onto the Internet? Nothing extra (maybe a bit of speed on his connection) and he likely won't even really know he's been pwned.

      This way, when he gets a $300 bill for over using his bandwidth, he'll most likely fix the damned problem and take steps to ensure it doesn't happen again so he doesn't get blindsided by a lage ISP bill.

      Or, he'll blame the ISP and get off the net - either way the spammers lose a spambot, and we admin types win. Bring it on, TW!

      Soko

      --
      "Depression is merely anger without enthusiasm." - Anonymous
    2. Re:Possible problem... by Dirtside · · Score: 4, Insightful

      Thanks, I was hoping someone would post this typical elitist BS. Your attitude is that users who aren't tech-savvy enough to prevent things like this from happening deserve to suffer -- and like it's going to help TW's bottom line if they lose a customer permanently because he's outraged that they charged him $300 without (from his perspective) warning, and possibly lose some other customers because this one guy convinces them TW sucks, and engender loads of ill will.

      The fact is there are a lot of people who are intelligent and not tech-savvy, either because they grew up too late and are stuck in a pre-Internet mindset, or just don't have the aptitude for tech; but these people still have plenty to contribute online, and cutting them off just because you think they're "lusers" is foolish and short-sighted.

      It's also telling that your primary interest is in the experience of "we admin types" rather than wanting the Internet to be a vast, diverse place; and you didn't even consider the possibility of other capping schemes that don't just kick people off because they're not as geeky as you.

      --
      "Destroy science and religion. Science would re-emerge exactly the same; but not religion." - Penn Jillette, paraphrased
    3. Re:Possible problem... by knorthern+knight · · Score: 2, Insightful

      > Thanks, I was hoping someone would post this typical elitist BS. Your attitude
      > is that users who aren't tech-savvy enough to prevent things like this from
      > happening deserve to suffer

          Please don't take away my driver's licence, Your Honour. I know that I've run over 10 people in the past month, creating several widows and orphans. But you see, Your Honour, I'm a car user who isn't tech-savvy enough to prevent things like this from happening. I don't deserve to suffer.

      --

      I'm not repeating myself
      I'm an X window user; I'm an ex-Windows user
  9. Good idea by Tridus · · Score: 4, Insightful

    ISP's cant actually offer "unlimited" access to everybody, unless you want to start paying $300/month for home Internet. Its not realistic. People will do things like P2P that just eat up way too much traffic. They have two ways of dealing with the problem:

    1. Charge people for how much network capacity they actually use, ie: this. This is how gas, electricity, and other things are portioned out, and I haven't heard many people complianing about how its unfair.

    2. Start trying to get rid of some of the traffic. See: Comcast screwing with P2P.

    Of the two, I like this a lot better. My mom can pay for a little bit of network capacity, I can pay for a lot, and we both get what we paid for.

    --
    -- "So they told me that using the download page to download something was not something they anticipated." - Bill Gates
  10. Re:Time Warner customer by Original+Replica · · Score: 4, Insightful

    'm curious about the monitor software. Will it have options to shutdown internet access based on time frames and activity?

    How about by user? I'm thinking of parents that will now have to settle agruements between siblings: "Moooomm! Jonny used up all the internet."

    --
    We are all just people.
  11. Re:Good by riseoftheindividual · · Score: 2, Insightful

    Sure, that all sounds good, but what this actually translates into is more profits and higher costs for users going forward. The social shift in media consumption from tv and radio to the internet isn't done yet, and people will be consuming more and more bandwidth.

    Whenever a corporation plays the "fairly" card, erase the word and replace it with "more profitably". And that's not cynicism, that's realism. Time warner is a for profit enterprise, not a public service, and that is what this is really about.

    A public service to make things fair would choke the hogs bandwidth during peak times so that all users get a fair slice. But again, this is about profits and ultimately being able to charge us all more, not about fairness.

    And your gasoline analogy was really bad. Time warner doesn't have to dig more oil out of the ground and refine it every month in order to maintain bandwidth.

    --
    Patriot - A fan of expanding government power and spending while not wanting to pay higher taxes.
  12. Re:And to think... by Yo+Grark · · Score: 4, Insightful

    And to think, Time warner won't mind STILL charging you for the usage you're at, only moving the heavy users to a more expensive package.

    Never seen a company that charges monthly rates go DOWN when introducing change.

    You'll keep getting screwed so who cares if you share with the top tier?

    --
    Canadian Bred with American Buttering
  13. 5% use 50% by jbengt · · Score: 2, Insightful

    . . . the memo also claims that 5% of subscribers use over 50% of the total network bandwidth.

    Give those 5% some virus scanners ! !

  14. Re:And to think... by pionzypher · · Score: 5, Insightful

    I think you're making the assumption that your price will go down because you'll no longer be supporting these "paying freeloaders" who are using the service they bought. It seems more likely that you'll pay the same, and the heavy users will pay more. Bigger profit margin versus giving you a lower bill when you already seem ok with the current rate.

    It will be interesting to see what effect this has on digital media distribution online. How much will it stymie growth, if at all?

    --
    I'll believe in corporations having personhood when Texas executes one... - advocate_one
  15. too logical... by fred+fleenblat · · Score: 4, Insightful

    Is there a way to set up a network so that the people who have used the least bandwidth get highest priority?

    say i download linux distro iso's all month. i use up 99% of my ISP's capacity, then one day my neighbor starts up a VPN and telnets in. Since he's used hardly any bandwidth, his packets get top priority. my bittorrent client slows down a little bit then goes back up when he's done.

    that's a fair way to do unlimited service.

    it just seems like any throttling back beyond prioritization is just a waste of installed capacity.

  16. Re:Competition is good by antdude · · Score: 3, Insightful

    You're lucky. Others and I don't have that choice. I live in a Verizon area and I am too far to get DSL (20K ft. from CO), no FIOS service here, etc. I am not rich enough to get a T1 line. No WISP services around here. Forget satellite services since they are too slow (especially for online gaming), have caps, and expensive. :(

    --
    Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  17. And that's exactly what they want by edremy · · Score: 4, Insightful

    Don't know who modded this funny, but it's what they want. You aren't a customer they want to keep- you stress their network and force them to reduce the number of people on a single cable, which costs them money far beyond the $50/month you pay back. They'll be much happier with the grandmothers who download a few pictures of their grandkids every now and then.

    --
    "Seven Deadly Sins? I thought it was a to-do list!"
  18. Re:And to think... by blahplusplus · · Score: 5, Insightful

    "Flat pricing just means that someone like me - who isn't downloading movies all day - is helping pay the bills of people who are."

    Which is bullshit since most ISP's advertise "unlimited" access AND bandwidth. You're not "paying for the other user" according to CONTRACT. Sorry buddy. I just find it hypocritical to accuse another customer of "paying for him", when the company is itself at fault for false advertising and advertising bandwidth it doesn't have.

    My ISP advertise full unlimited unrestricted bandwidth for a monthly price per month, if it can't handle that, that's not my problem THAT is what I payed for *in the contract*.

  19. Ad bandwidth by LM741N · · Score: 3, Insightful

    Just how much bandwidth is used up by ads? Over and over again its the ads that hold up the loading of pages.

  20. WTH is wrong with you people? by grumpygrodyguy · · Score: 5, Insightful

    Not sure what's wrong with the approach chosen. To me, this looks like it's been handled by my ISP (and others) for quite a while now. My cable provider has tiered plans and for me, it works fine. I get 20GB/month "peak" volume (12pm-12am) and 40GB/month "off peak" (12am-12pm). If used smart, it gives me 60GB/month. There are no excess fees but the speed will be capped to 64kbit. The imposed cap sucks a bit cos it also affects the IP-phone and I think they should give at least 128kbit. But to be honest, I've only reached the speed cap once and that was about 5 hours before the new month started.

    Sure it isn't ideal but anything bar a REAL flat rate isn't ideal.


    Have you all gone crazy?!? where am I? My browser window says slashdot.org but I feel like I'm at a luddite convention! You're all talking like a bunch of nansy-ass accountants and librarians.

    Applauding the implementation of bandwidth hard-caps at the ISP level? You're all fucking crazy! 60GB/month?!? And you're happy with that?!?! You've got to be kidding, do you know how many Slashdot readers that kind of cap would cripple? (by Slashdot readers I mean people who actually value technologies like the internet, and call and complain to their ISPs if it isn't delivered properly...which is apparently almost noone in this thread)

    As a poster further up said, this is a money grab. If I pay for a 3mbps connection, or a 6mbps connection...then dammit that's what I should get! If the infrastructure of cable is a limiting factor then they need to RE-INVEST IN INFRASTRUCTURE instead of putting out another dividend to their pigs-rolling-in-telecom-monopoly-shit stockholders.

    I can't believe how many of you are bending over and giving a nod to the telecom monopolies, they should be INNOVATING! I.e. Improving services, reducing latencies, increasing bandwidth, expanding coverage, and ultimately PRESERVING THE YET UNTAPPED AND UNEXPLORED APPLICATION SPACE OF BROADBAND.

    The next thing they'll do is standardize tiered billing for low-latency connections (not lower latency mind you, but the one you ALREADY HAVE NOW), are you all going to clap them on the back for that brilliant idea too?!?

    my god wtf...

    If used smart, it gives me 60GB/month.

    What nauseating crap...I guess we should all count our blessings and be happy we aren't living in 1970s east berlin...that toilet paper isn't considered a luxury item...of course the 2008 east berlin has FAR better broadband coverage than we do now...but then what civilized country on this planet doesn't have better broadband than us? "Gimme 60GB/month, at least I can say I'm an american where consumers come first and we have access to the the best services and technologies"...what a crock. It grieves me terribly to read comments like these on Slashdot of all places...you've all turned into complacent kowtowing pussies!

    --
    The government has a defect: it's potentially democratic. Corporations have no defect: they're pure tyrannies. -Chomsky
    1. Re:WTH is wrong with you people? by damista · · Score: 5, Insightful

      Yeah sure, we all want unlimited volume, at least 1Gbit data rate and of course we all want it for under 20 bucks, preferably for free. Dream on matey!

      WTF do you do if 60GB will "cripple" you? Download 10 TV shows/day? Where do you put all the stuff?

      There's limited bandwidth that's shared amongst all users. Sure bandwidth can be increased but that costs money and who do you think pays for it? Do you think any ISP can invest billions in infrastructure and not charge anybody for the extra cost? Last time I checked ISPs were businesses whose purpose is to make money and not hand it out. Put yourself into the shoes of an ISP? What would you do? I'm sure you wouldn't mind investing a crap load of money and not get anything in return.

      I'm not applauding the move but I call what I have reasonable. Before this plan I'm on, I had a so called "unlimited" plan. Unlimited? Yeah right! The fineprint said unlimited subject to an "acceptable use policy", stating that if my volume is more than 10 times the average usage (where average meant take the top and bottom 5% away and calculate the average from what's left...), I get cut off 'til the end of the month. The deal I have now not only costs less, it also gives me substantially more traffic than the "unlimited" deal.

      Limited bandwidth and unlimited traffic don't go too well together. But of course ISPs shouldn't advertise unlimited plans if they can't keep their promises.

      Btw. what made you think I'm American? Believe it or not, there are other countries out there who offer cable as well. Amazing isn't it?

  21. If they want to police bandwidth by Progman3K · · Score: 3, Insightful

    Why don't they start by shutting down the zombies?

    --
    I don't know the meaning of the word 'don't' - J
  22. sad but necessary by nguy · · Score: 2, Insightful

    I think the ISP's approach of selectively targeting the worst bandwidth hogs when they became aware of problems was the best one: it's easy to do and it doesn't limit what you can do unless there's a problem.

    Bandwidth caps and tiered pricing are a result of a few people not being able to exercise some self-restraint. It's the tragedy of the commons again. And the result of it is that bandwidth costs will go up significantly and everybody suffers.

    The culprits here are not the cable companies, it's people who believe that "unlimited bandwidth" entitles them to running BitTorrent and Joost 24/7, in clear violation of the actual TOS.

    1. Re:sad but necessary by Patersmith · · Score: 2, Insightful

      The culprits here are not the cable companies, it's people who believe that "unlimited bandwidth" entitles them to running BitTorrent and Joost 24/7, in clear violation of the actual TOS. I'm having a flashback to 10 years ago when I worked at a dialup ISP. We offered unlimited "personally attended" internet access, which meant that the fine print stipulated that you had to be sitting there using it. Of course this was in the early days of 56k modems and mp3s were just becoming the rage. The problem was the pricing structure didn't scale to people who would leave their rig connected 24/7 to download all those juicy new tunes.

      Cue the hand wringing and blaming the cusomer for "abusing" the TOS. Bring the hammer down hard and fast...those 5% who tie up our lines 24/7 cost us money and cause busy signals for the grandmothers who make us money. Find a reason to terminate their service. Drop their connections. Do something.

      What we were trying to do was squeeze the customers' needs into our business model. I think that was a big mistake. Instead of focusing on innovation and finding a way to service those customers, we let the competition do it. Cue the ads for DSL and (later) cable modem service. Connected 24/7 and fast, just like the customers wanted. Welcome to negative growth territory for the dialup business.

      The lesson I took from that is to watch the top 5% and find a way to service them. They will show you what the masses will be demanding 5-10 years from now. If you don't find a way to service their needs, your competition will. And they will eat the rest of your lunch, because those 5% are the leaders who tell all their family and friends they should terminate and follow them over to Beulah Land where company XYZ is doing it faster, better, and cheaper, and you don't have to deal with the service Nazis threatening to terminate or charge extra.
  23. Don't do the corporation's bidding! by JackHoffman · · Score: 3, Insightful

    Consumers should never attempt to solve a corporation's problems by not demanding the full product or service. Corporations will not lower your fees when you are in a tight spot.

    The first fallacy is to assume that there is a problem which can be solved by generating less traffic: New uses will always require higher bandwidths and generate more traffic, so even casual users will exceed any perceived "acceptable" limit. Back in the nineties, students were asked not to use the web (with its bandwidth eating graphics) too much. Internet access was much more expensive back then. Would the internet be as fast and as cheap as it is today if people had restrained themselves? The web dwarfed email traffic. P2P dwarfs web traffic. HDTV streaming or whatever is next will dwarf P2P traffic. The only solution is to keep upgrading the net.

    The second fallacy is that generating much traffic is unfair towards casual users who pay the same price. There's always someone who uses the net much less. Even without any P2P, most of the /. readers would without a doubt create several hundred times as much traffic as people who only use email and read news on the web. On the other hand, the casual users will make frequent use of the ISP's helpline to configure an email client or "fix the internet." The heavy users on the other hand would not be caught dead calling ISP support staff. Which do you think is more expensive, upgrading routers or paying people to handhold customers through everything remotely related to your product?

    The third fallacy is that imposing traffic limits would reduce the problem: If you can't download all you want, are you going to use up your limit at night or when it's convenient, i.e. when everybody else uses the net because that's when it's convenient for them too? The problem isn't the total traffic, it's the bandwidth at peak times. Whether anyone downloads hundreds of gigabytes at night is totally irrelevant, because there is no off-peak bandwidth shortage.

  24. Improved translation by knorthern+knight · · Score: 2, Insightful

    1) ISPs implement surcharges for high-gigabyte-downloading customers
    2) 5% of customers leave
    3) Net traffic usage goes down 50%, while revenue only decreases 5%
    4) Increased profit!!!

    --

    I'm not repeating myself
    I'm an X window user; I'm an ex-Windows user
  25. Re:hard cap vs overusage fees vs bw restriction by vecctor · · Score: 2, Insightful

    I've experimented with PAYG Internet using a couple of wireless data cards (GPRS/3G networks). Once you start being billed by the kilobyte, it's straight back to text only browsers (those advertising banners, corporate logo frames that fill the entire screen and flash intro's are real bandwidth munchers). Which is why this is could be harmful. A lot of Good Things(TM) and innovation have come out of having tons of bandwidth at everyone's disposal. The promise of FTTH is just that; what would we be able to do if everyone had a massive pipe coming in and out? You certainly wouldn't have Youtube if people were trying to be miserly with bandwidth because they are being charged the equivalent of the old "Long Distance" telephone rates.

    In fact, that is kind of what this reminds me of. I mean, hey, if I don't use my whole allotment this month, I want the extra back next month! I can just see the future now: "Rollover bandwith", "Night and weekend bandwidth", "Free mobile to mobile bandwith with other TW customers!"

    Meh. No thanks.
    --
    Why, yes I have been touched by His noodly appendage. And I plan to sue.
  26. 60GB limit does not mean 60GB of downloads. by MMInterface · · Score: 2, Insightful
    Thats all great but as a customer I pay much less for my service in Tokyo than my service in Seattle, the service is much faster and I have yet to experience any downtime or slowdowns. Population density isn't the issue either because I can still get better service in much of the countryside in Japan than I can in New York City. The funny thing is cell phone data plans in the US are much cheaper than in Japan but they use those services far more in Japan.

    60GB is only a lot if you are downloading low quality content. But if you aren't downloading the crappiest YouTube videos you can find thats about 7 dvd porn images(not hd) or 7 video games not including the bandwidth you used to upload. The idea with Bittorent is that you have to upload content during and after your download is finished until you get a decent sharing ratio which is around twice what you used to download the material. So a 60GB limit does not mean you can download 60GB of content. On Bittorent that could be as low as 20GB of downloaded material if your client doesn't download any junk with it. With the crappy service in the US it does not take much to be in a situation where BT is running all day at low speeds that aren't worth mentioning.

    Disc image downloads are very common. Do I actually have to explain where you put it? Burn it to dvd. Have you seen the size of hard drives these days? You wouldn't exactly be filling 1TB or more of drive space anytime soon.