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Time Warner Cable to Test Tiered Bandwidth Caps

I Don't Believe in Imaginary Property writes "According to a leaked internal memo, Time Warner Cable is testing out tiered bandwidth caps in their Beaumont, TX division as a way to fairly balance the needs of heavy users against the limited amount of shared bandwidth cable can provide. The plan is to offer various service tiers with bandwidth fees for overuse, as well as a bandwidth meter customers can use to help them stay within their allotment. If it works out, they will consider a nation-wide rollout. Interestingly, the memo also claims that 5% of subscribers use over 50% of the total network bandwidth."

24 of 591 comments (clear)

  1. A new approach to limiting usage is needed by kcbanner · · Score: 5, Insightful

    I think that ISPs need to take a different approach other than imposing hard caps on the users, even if you can choose your cap with varying amounts of cash.

    First, the users that occaisonally download large files should be treated differnetly than those that leave their p2p clients/home webserver/internet radio on all the time. For example, I often need to download isos for linux livecds or install disks. If my average daily usage is low, this download shouldn't count against my bandwidth usage. However if I'm downloading isos all day every day, then some of that bandwidth should be counted.

    Also, during non-busy times for that region, large bandwidth use shouldn't be counted, seeing as it isn't disadvantaging anyone.

    There should be no "hard line" between free bandwidth and 1$ per mB bandwidth. The users average bandwidth usage per month should be used in calculating their monthly rate, and they should pay for the next month based on their projected usage.

    I once had an ISP that had a monthly cap, it was awful. My two cents (how much they charged per mb over the 2gb/month) on the matter.

    --
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    1. Re:A new approach to limiting usage is needed by webmaster404 · · Score: 3, Insightful

      How about really giving customers unlimited bandwidth? If they lack the infrastructure to support what they claim, then they should get better lines.

      --
      There is no "disagree" moderation, and troll, flamebait and overrated are not valid substitutes
    2. Re:A new approach to limiting usage is needed by TeraCo · · Score: 3, Insightful

      You couldn't afford it.

      --
      Not Meta-modding due to apathy.
    3. Re:A new approach to limiting usage is needed by Fatal67 · · Score: 5, Insightful

      While his statement was utterly stupid, yours was a bit off, too.

      The last mile is where the problem is. There is competition galore for long haul fiber (ie, to build a backbone) and you can pick up a dark fiber us footprint for under 20 million. Optics to light the gear and all of your routers will cost more.

      If it were easier to build the last mile, you'd have 20 people with a cable to your house fighting to connect you to the one or two backbones.

    4. Re:A new approach to limiting usage is needed by pla · · Score: 5, Insightful

      This statement is utterly stupid.

      That statement translates to "give me what you agreed to sell me, which I dutifully paid for". I'd hardly call that stupid, except in the sense that we shouldn't need to say it in the first place.

      Most people don't care about the plight of the poor, starving "merely" 30% market share ISP. They care that they can play their online games, get their email, surf the web, and download streaming HD porn. The end user's obligation to "care" ends when they send in their monthly check.

      The ISP, on the other hand, has an obligation to actually provide a reasonable approximation to what they've sold. Does that mean they'd need to charge far, far more per customer? Too bad! If they can't provide it, they can't sell it. If they sell it, they damned well better provide it.


      Alternatively, you could exercise some courtesy and just not leave BitTorrent downloading 24/7.

      Why? I want to sell you this orange, the whole, unlimited, complete orange - But wait! I sold the same orange to nine other people, so could you "considerately" only eat 10% of it and leave the rest for others?

      Don't sell what you don't have. End of story.

  2. Re:And to think... by Mr.+Underbridge · · Score: 3, Insightful

    And to think that I was thinking about switching to Time-Warner, however now I will not.

    Why, because of the absurd notion that you should get what you pay for - and vice versa? Flat pricing just means that someone like me - who isn't downloading movies all day - is helping pay the bills of people who are.

  3. Probably a good idea by Bryansix · · Score: 5, Insightful

    Right now they already offere tiered service but it's all unlimited. IE: 5Mbps or 8Mbps
    What the difference is here is that they will actually not be "capping" the bandwidth per say but actually metering it. That's akin to buying 1Mbps on a Co-Lo that is on a burstable 1Gigabit link. That is, you get the sum total of bandwidth you could use if you were at 1mbps for the month but your connection is actually WAY faster(wider). Then you get charged for overages. This is great because it charges for usage and make it way less expensive for people who simply browse the net in their off time as opposed to those people who have no life and upload videos of themselves whoring on youtube all the time.

  4. The question is... by Jafafa+Hots · · Score: 5, Insightful

    Will these new, metered accounts be less expensive than their current standard charge, making this a good thing for the budget conscious, or more likely, will their current standard price become the lowest tier and unmetered will be a new higher cost tier, thereby making this simply news of a massive price hike?

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    This space available.
  5. Possible problem... by ohsmeguk · · Score: 5, Insightful

    How many average joes will get infected with a virus/trojan horse that spams out millions of emails, and not only have the hassle of disinfecting their computer, but also face a massive broadband bill at the end of the month for all of their bandwidth?

    1. Re:Possible problem... by Soko · · Score: 3, Insightful

      Problem? This is not a problem - it's a benefit.

      At present, what does it cost Joe Luser if he gets nailed with a spambot and spews a few gigs of SPAM onto the Internet? Nothing extra (maybe a bit of speed on his connection) and he likely won't even really know he's been pwned.

      This way, when he gets a $300 bill for over using his bandwidth, he'll most likely fix the damned problem and take steps to ensure it doesn't happen again so he doesn't get blindsided by a lage ISP bill.

      Or, he'll blame the ISP and get off the net - either way the spammers lose a spambot, and we admin types win. Bring it on, TW!

      Soko

      --
      "Depression is merely anger without enthusiasm." - Anonymous
    2. Re:Possible problem... by Dirtside · · Score: 4, Insightful

      Thanks, I was hoping someone would post this typical elitist BS. Your attitude is that users who aren't tech-savvy enough to prevent things like this from happening deserve to suffer -- and like it's going to help TW's bottom line if they lose a customer permanently because he's outraged that they charged him $300 without (from his perspective) warning, and possibly lose some other customers because this one guy convinces them TW sucks, and engender loads of ill will.

      The fact is there are a lot of people who are intelligent and not tech-savvy, either because they grew up too late and are stuck in a pre-Internet mindset, or just don't have the aptitude for tech; but these people still have plenty to contribute online, and cutting them off just because you think they're "lusers" is foolish and short-sighted.

      It's also telling that your primary interest is in the experience of "we admin types" rather than wanting the Internet to be a vast, diverse place; and you didn't even consider the possibility of other capping schemes that don't just kick people off because they're not as geeky as you.

      --
      "Destroy science and religion. Science would re-emerge exactly the same; but not religion." - Penn Jillette, paraphrased
  6. Good idea by Tridus · · Score: 4, Insightful

    ISP's cant actually offer "unlimited" access to everybody, unless you want to start paying $300/month for home Internet. Its not realistic. People will do things like P2P that just eat up way too much traffic. They have two ways of dealing with the problem:

    1. Charge people for how much network capacity they actually use, ie: this. This is how gas, electricity, and other things are portioned out, and I haven't heard many people complianing about how its unfair.

    2. Start trying to get rid of some of the traffic. See: Comcast screwing with P2P.

    Of the two, I like this a lot better. My mom can pay for a little bit of network capacity, I can pay for a lot, and we both get what we paid for.

    --
    -- "So they told me that using the download page to download something was not something they anticipated." - Bill Gates
  7. Re:Time Warner customer by Original+Replica · · Score: 4, Insightful

    'm curious about the monitor software. Will it have options to shutdown internet access based on time frames and activity?

    How about by user? I'm thinking of parents that will now have to settle agruements between siblings: "Moooomm! Jonny used up all the internet."

    --
    We are all just people.
  8. Re:And to think... by Yo+Grark · · Score: 4, Insightful

    And to think, Time warner won't mind STILL charging you for the usage you're at, only moving the heavy users to a more expensive package.

    Never seen a company that charges monthly rates go DOWN when introducing change.

    You'll keep getting screwed so who cares if you share with the top tier?

    --
    Canadian Bred with American Buttering
  9. Re:And to think... by pionzypher · · Score: 5, Insightful

    I think you're making the assumption that your price will go down because you'll no longer be supporting these "paying freeloaders" who are using the service they bought. It seems more likely that you'll pay the same, and the heavy users will pay more. Bigger profit margin versus giving you a lower bill when you already seem ok with the current rate.

    It will be interesting to see what effect this has on digital media distribution online. How much will it stymie growth, if at all?

    --
    I'll believe in corporations having personhood when Texas executes one... - advocate_one
  10. too logical... by fred+fleenblat · · Score: 4, Insightful

    Is there a way to set up a network so that the people who have used the least bandwidth get highest priority?

    say i download linux distro iso's all month. i use up 99% of my ISP's capacity, then one day my neighbor starts up a VPN and telnets in. Since he's used hardly any bandwidth, his packets get top priority. my bittorrent client slows down a little bit then goes back up when he's done.

    that's a fair way to do unlimited service.

    it just seems like any throttling back beyond prioritization is just a waste of installed capacity.

  11. Re:Competition is good by antdude · · Score: 3, Insightful

    You're lucky. Others and I don't have that choice. I live in a Verizon area and I am too far to get DSL (20K ft. from CO), no FIOS service here, etc. I am not rich enough to get a T1 line. No WISP services around here. Forget satellite services since they are too slow (especially for online gaming), have caps, and expensive. :(

    --
    Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  12. And that's exactly what they want by edremy · · Score: 4, Insightful

    Don't know who modded this funny, but it's what they want. You aren't a customer they want to keep- you stress their network and force them to reduce the number of people on a single cable, which costs them money far beyond the $50/month you pay back. They'll be much happier with the grandmothers who download a few pictures of their grandkids every now and then.

    --
    "Seven Deadly Sins? I thought it was a to-do list!"
  13. Re:And to think... by blahplusplus · · Score: 5, Insightful

    "Flat pricing just means that someone like me - who isn't downloading movies all day - is helping pay the bills of people who are."

    Which is bullshit since most ISP's advertise "unlimited" access AND bandwidth. You're not "paying for the other user" according to CONTRACT. Sorry buddy. I just find it hypocritical to accuse another customer of "paying for him", when the company is itself at fault for false advertising and advertising bandwidth it doesn't have.

    My ISP advertise full unlimited unrestricted bandwidth for a monthly price per month, if it can't handle that, that's not my problem THAT is what I payed for *in the contract*.

  14. Ad bandwidth by LM741N · · Score: 3, Insightful

    Just how much bandwidth is used up by ads? Over and over again its the ads that hold up the loading of pages.

  15. WTH is wrong with you people? by grumpygrodyguy · · Score: 5, Insightful

    Not sure what's wrong with the approach chosen. To me, this looks like it's been handled by my ISP (and others) for quite a while now. My cable provider has tiered plans and for me, it works fine. I get 20GB/month "peak" volume (12pm-12am) and 40GB/month "off peak" (12am-12pm). If used smart, it gives me 60GB/month. There are no excess fees but the speed will be capped to 64kbit. The imposed cap sucks a bit cos it also affects the IP-phone and I think they should give at least 128kbit. But to be honest, I've only reached the speed cap once and that was about 5 hours before the new month started.

    Sure it isn't ideal but anything bar a REAL flat rate isn't ideal.


    Have you all gone crazy?!? where am I? My browser window says slashdot.org but I feel like I'm at a luddite convention! You're all talking like a bunch of nansy-ass accountants and librarians.

    Applauding the implementation of bandwidth hard-caps at the ISP level? You're all fucking crazy! 60GB/month?!? And you're happy with that?!?! You've got to be kidding, do you know how many Slashdot readers that kind of cap would cripple? (by Slashdot readers I mean people who actually value technologies like the internet, and call and complain to their ISPs if it isn't delivered properly...which is apparently almost noone in this thread)

    As a poster further up said, this is a money grab. If I pay for a 3mbps connection, or a 6mbps connection...then dammit that's what I should get! If the infrastructure of cable is a limiting factor then they need to RE-INVEST IN INFRASTRUCTURE instead of putting out another dividend to their pigs-rolling-in-telecom-monopoly-shit stockholders.

    I can't believe how many of you are bending over and giving a nod to the telecom monopolies, they should be INNOVATING! I.e. Improving services, reducing latencies, increasing bandwidth, expanding coverage, and ultimately PRESERVING THE YET UNTAPPED AND UNEXPLORED APPLICATION SPACE OF BROADBAND.

    The next thing they'll do is standardize tiered billing for low-latency connections (not lower latency mind you, but the one you ALREADY HAVE NOW), are you all going to clap them on the back for that brilliant idea too?!?

    my god wtf...

    If used smart, it gives me 60GB/month.

    What nauseating crap...I guess we should all count our blessings and be happy we aren't living in 1970s east berlin...that toilet paper isn't considered a luxury item...of course the 2008 east berlin has FAR better broadband coverage than we do now...but then what civilized country on this planet doesn't have better broadband than us? "Gimme 60GB/month, at least I can say I'm an american where consumers come first and we have access to the the best services and technologies"...what a crock. It grieves me terribly to read comments like these on Slashdot of all places...you've all turned into complacent kowtowing pussies!

    --
    The government has a defect: it's potentially democratic. Corporations have no defect: they're pure tyrannies. -Chomsky
    1. Re:WTH is wrong with you people? by damista · · Score: 5, Insightful

      Yeah sure, we all want unlimited volume, at least 1Gbit data rate and of course we all want it for under 20 bucks, preferably for free. Dream on matey!

      WTF do you do if 60GB will "cripple" you? Download 10 TV shows/day? Where do you put all the stuff?

      There's limited bandwidth that's shared amongst all users. Sure bandwidth can be increased but that costs money and who do you think pays for it? Do you think any ISP can invest billions in infrastructure and not charge anybody for the extra cost? Last time I checked ISPs were businesses whose purpose is to make money and not hand it out. Put yourself into the shoes of an ISP? What would you do? I'm sure you wouldn't mind investing a crap load of money and not get anything in return.

      I'm not applauding the move but I call what I have reasonable. Before this plan I'm on, I had a so called "unlimited" plan. Unlimited? Yeah right! The fineprint said unlimited subject to an "acceptable use policy", stating that if my volume is more than 10 times the average usage (where average meant take the top and bottom 5% away and calculate the average from what's left...), I get cut off 'til the end of the month. The deal I have now not only costs less, it also gives me substantially more traffic than the "unlimited" deal.

      Limited bandwidth and unlimited traffic don't go too well together. But of course ISPs shouldn't advertise unlimited plans if they can't keep their promises.

      Btw. what made you think I'm American? Believe it or not, there are other countries out there who offer cable as well. Amazing isn't it?

  16. If they want to police bandwidth by Progman3K · · Score: 3, Insightful

    Why don't they start by shutting down the zombies?

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    I don't know the meaning of the word 'don't' - J
  17. Don't do the corporation's bidding! by JackHoffman · · Score: 3, Insightful

    Consumers should never attempt to solve a corporation's problems by not demanding the full product or service. Corporations will not lower your fees when you are in a tight spot.

    The first fallacy is to assume that there is a problem which can be solved by generating less traffic: New uses will always require higher bandwidths and generate more traffic, so even casual users will exceed any perceived "acceptable" limit. Back in the nineties, students were asked not to use the web (with its bandwidth eating graphics) too much. Internet access was much more expensive back then. Would the internet be as fast and as cheap as it is today if people had restrained themselves? The web dwarfed email traffic. P2P dwarfs web traffic. HDTV streaming or whatever is next will dwarf P2P traffic. The only solution is to keep upgrading the net.

    The second fallacy is that generating much traffic is unfair towards casual users who pay the same price. There's always someone who uses the net much less. Even without any P2P, most of the /. readers would without a doubt create several hundred times as much traffic as people who only use email and read news on the web. On the other hand, the casual users will make frequent use of the ISP's helpline to configure an email client or "fix the internet." The heavy users on the other hand would not be caught dead calling ISP support staff. Which do you think is more expensive, upgrading routers or paying people to handhold customers through everything remotely related to your product?

    The third fallacy is that imposing traffic limits would reduce the problem: If you can't download all you want, are you going to use up your limit at night or when it's convenient, i.e. when everybody else uses the net because that's when it's convenient for them too? The problem isn't the total traffic, it's the bandwidth at peak times. Whether anyone downloads hundreds of gigabytes at night is totally irrelevant, because there is no off-peak bandwidth shortage.