Interview with AT&T on BitTorrent Filtering

An anonymous reader writes "Slyck is running an interview with AT&T's Vice President of Legal Affairs, Jim Cicconi. AT&T discusses the latest in their effort to filter, however one interesting point tends to show they aren't moving anywhere until they discuss this with their customers. "We hear from our customers directly and indirectly. It's a very competitive business, ravenously so. I think our company is very, very sensitive to customer attitude — we have to consider this," Jim Cicconi told Slyck.com."

Comments

Not even close

[TheMeuge]

We hear from our customers directly and indirectly. It's a very competitive business, ravenously so. I think our company is very, very sensitive to customer attitude -- we have to consider this

Hearing that hurt my ear. I've been a relatively unwilling AT&T customer 3 times now, due to various mergers and acquisitions, and they've managed to go against the consensus opinions of their customers on every issue that I have encountered, where such a dichotomy existed.

For instance, I purchased my Blackjack from an authorized Cingular dealer, and received unlimited internet for $19.99 per month. I was really happy with the service. After Cingular became AT&T wireless, I began getting service outages, and now it takes me >2 minutes to connect to the internet, and the connection will time out after 2 minutes of being idle, rendering it almost useless. When I called, I was told that AT&T has different internet plans than Cingular, and my Blackjack could only get the $40/month plans, and they wouldn't help me with my service problems. I am still under contract, but it seems that AT&T isn't interested in their part of the deal.

It is perfectly clear that as a part of a government-sanctioned mono- or oligopoly, they have no interest at all in their customer's opinions.