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Comcast's New Terms of Service Disclose Traffic Management

cremou brings us word that Comcast has changed its Terms of Service to include policies on traffic management. This comes after the FCC's recent decision to investigate Comcast's P2P throttling. The language in the updated Terms of Service, according to Ars Technica, mirrors the FCC's 2005 Internet Policy Statement[PDF]. "According to Section III of the revised ToS, Comcast 'uses reasonable network management practices that are consistent with industry standards.' The company points out that it is not alone in the practice, saying that 'all major' ISPs engage in some form of traffic shaping. Comcast does it to keep its subscribers from suffering the heartaches of 'spam, viruses, security attacks, network congestion, and other risks and degradations of service' and to 'deliver the best possible Internet experience to all of its customers.'"

9 of 302 comments (clear)

  1. Re:Traffic Shaping by bh_doc · · Score: 5, Informative

    This is a good point. Packet forging is not traffic shaping, it's active degradation of service: Exactly what they say they are trying to prevent by doing this.

  2. Re:Better quality for games/voice? by ashridah · · Score: 5, Informative

    Sure, that's a good idea, and probably what a lot of ISP's do in practice. prioritise traffic.

    It should be noted, however, that this is *not* what comcast is doing.

    Comcast are deliberately cutting connections when a user attempts to seed bittorrent. Most users can still download, but they can no longer upload, without encrypting the tracker's traffic and individual connections. (I was able to get mine working again, after a fashion, once i setup a tunnel for the tracker (not all) traffic was able to go through)

    This sucks for people trying to distribute stuff, like, say, linux ISO's, or their own music/media, etc.

    I now use verizon as a direct result of these pathetic practices.

    ash

  3. Re:In other news... by Scutter · · Score: 5, Informative

    Perhaps it's time people stopped using major ISPs.

    I have never used a major ISP


    Unfortunately, most people in the U.S. don't have the luxury of a choice in internet providers. They generally have one or maybe two options (if they're lucky). I have three "options", myself. I can either get Comcast (see story above), Covad DSL (resold by a number of companies, but limited to 512k and never cheaper than $100/month), or SBC DSL at 6Mb.

    --

    "Tell me doctor, with all of your defenses, are there any provisions for an attack by killer bees?"
  4. Re:Better quality for games/voice? by Lumpy · · Score: 4, Informative

    Here's some facts for you from a comcast insider. well a past comcast insider.

    The techs dont know squat. They typically tell you what you want to hear if they can get online, lag is a non issue they will not fix. The Lag at comcast is huge, as well as the Jitter. It's gotten worse over the past 2 years because of the equipment they install. Most people have voip quality issues because of the sniffer they have installed in every 2nd point OTN that all traffic goes through.

    Also your modem is set to cache a large chunk fo your traffic before sending. this plays HELL with games and Voip as well.

    If you want to do anything but surf the internet and email, Comcast will suck for you. and it's gonna get worse. They want to oversell the connectivity even further. they already are at a 13 to 1 ratio and want to push it to a 15 to 1. Stable is 10 to 1.

    --
    Do not look at laser with remaining good eye.
  5. Re:So... by rabbit994 · · Score: 3, Informative

    As they should. 587/TCP Port has been set up for SMTP Submission which is open on Comcast network. Port 25 is basically now reserved for Server to Server transmission.

  6. Re:*All* ISPs? by FredFredrickson · · Score: 3, Informative

    Yeah, I'm on verizon and loving it. Not sure what the issue is here- everybody here asserts that if you really had to you could revert back to DSL like it's something bad. My verizon dsl is 3 mbps, and comcast in the area is 4 mbps. My work has comcast and it's far slower than my home DSL connection. So I'm not sure why people ignore the obvious..

    --
    Belief? Hope? Preference?The Existential Vortex
  7. Re:So... by sortius_nod · · Score: 3, Informative

    Apart from the fact whirlpool is a troll platform more than a consumer watchdog now. You raise an issue on the forums and fanboys troll you to no end.

    Either way, it's a shit site for fighting back. The only avenue of dispute is, AND ALWAYS WILL BE, the Telecommunications Industry Ombudsman. I have, over the past 12 months, lodged a total of 3 complaints with the TIO. 2 of them didn't even make it to Level 1 complaint before the ISP changed their policy/dropped charges. The 3rd case is currently at Level 3, which is the final level before the case is refered to the Austrlian Communications & Media Authority. Once it reaches them, fines & possible revoking of communications lisence/trading rights can ensue.

    All my complaints on whirlpool.net.au have done is serve to fuel trolling, not serve to be an open forum where you can stage a consumer "fight back". So yes, stop smoking crack and get with the real world, Australia has VERY strict laws with regards to communication - it's just ISPs & Telcos decide to try and blindside customers with illegitimate T&Cs.

  8. Re:In other news... by tkrotchko · · Score: 3, Informative

    I think you make what seems like a compelling argument, but I think the reality is a little bit different.

    Broadband is extremely lucrative, but it also has a high startup cost. That explains why Verizon is spending $Billions on rolling out fiber across the country. It partially explains why Comcast has revenues of almost $27B in 2006, with almost $6B of that coming from the broadband business (http://www.telecommagazine.com/newsglobe/article.asp?HH_ID=AR_2806). That represented an 18% increase over the year before.

    The ISP business is very lucrative, but you have to convince someone to loan you a couple $Billion and grow. It's not easy to make any business grow to this size. Very similar to starting a cell phone business.

    As to your price argument, it seems nice in theory, but the reality is that the price of broadband is related to what you will pay, and what the competition is charging. Thus, the guy down the street downloading 500G per month might be slightly raising some cost to the ISP, but your bill is not related to that. Trust me, if your ISP thought he wouldn't lose too much business raising his rates by $10/month, he would raise it in an instant, regardless of his costs.

    Moreover, I still don't get why I would buy a 15Mb connection from Verizon (yes, very common) and then limit myself to a few gigabytes per month. A fast connection doesn't help my web pages load faster. Overall, why would you get a fast connection just to do the occasional download and a lot of surfing? If that's your profile, that's not a problem, get the cheap DSL packages that you can now get from Verizon for around $20 when they run promotions.

    My point is that it doesn't make sense to offer people a big fat pipe and then tell them "Don't use it, because you're abusing the network".

    --
    You were mistaken. Which is odd, since memory shouldn't be a problem for you
  9. Re:In other news... by ethanms · · Score: 3, Informative

    I get 1.5Mb/s from my Sprint EVDO RevA card, uploads in the neighborhood of 200-300kbps.

    It may not be 8-10Mb you can get from cable or FiOS, but it's certainly comparable to many ADSL offerings.

    The price is certainly higher at about $65/mo, probably about $20/mo higher then I pay for a 10Mb/s cable modem connection from my local provider (not comcast) ... then again I can take that 1.5Mb connection with me just about anywhere I go, that's worth the extra $20.