Amazon Erases Orders To Cover Up Pricing Mistake

The Knife writes "Amazon secretly canceled orders for a large jazz CD set after realizing that it had mis-priced the item at $31 instead of its MSRP of $499. At first, inventory shortages caused the online merchant to string customers along for over a month after they placed their orders. But when Amazon realized that the box set was under-priced by $470, it simply erased all records of customers' order in their account history. No emails were sent to customers informing them of the price change or of the order cancellation. Probably because it violates Amazon's highly publicized price guarantee policy. A customer who called to complain and request the CD set at the $31 price was given a $20 discount off of his next Amazon order." A caveat: there is no external confirmation that Amazon did what is claimed here.

Comments

See the Google cache

[Anonymous Coward]

The pricing error seems to be borne out by a cached Google page. http://209.85.173.104/search?q=cache:MFzDQFSwSUkJ:www.amazon.com/Jazz-Paris-Various-Artists/dp/B00005RSB2+Jazz+in+Paris+%5BBOX+SET%5D+%5BIMPORT%5D+%5BLIMITED+EDITION%5D&hl=en&ct=clnk&cd=1&gl=us How they handle this error by honoring what they advertise or by using a clause somewhere in their legal text to disavow pricing errors remains to be seen.

Re:External Confirmation?

[phillips321]

Well here's the proof from google cache: http://forumpix.co.uk/i.php?I=1202631583
And here's the corrected mistake afterwards: http://forumpix.co.uk/i.php?I=1202631639

Re:External Confirmation?

[pjotrb123]

Even though I think the submitter is totally whining for nothing, the Google cache claim by grandparent is accurate.

Google query: http://www.google.com/search?hl=en&q=site%3Awww.amazon.com+inurl%3AB00005RSB2+Jazz+import+box
Locate the URL that is in the summary and then click "Cached" right below it.

Please check your facts before posting.
And here's hoping that the Google cache doesn't update too soon or I'll get flamed ;-)