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Customer Loses Xbox 360 Artwork During Repair
An anonymous reader writes "The Consumerist is reporting that one unlucky individual had to send his Xbox 360 in for repairs. The catch is he had spent a great deal of time getting signatures and artwork on the outside of the console from notable members of the gaming industry. He specifically asked and even sent a letter along with his console requesting that the outside of the case be returned intact. When he got it back it was once again, plain white. Assuming that this is a genuine claim, regardless of the circumstances surrounding the missing/cleaned case Microsoft should at least apologize to the guy."
... they repair it for someone else.
FYI, if you mail-in your 360 for "repairs" your going to get a previously refurbished 360. MS does this in order to accelerate turnaround. Moreover, what you get back could very well be an older model that is more prone to failure.
"Things are more moderner than before- bigger, and yet smaller- it's computers-- San Dimas High School football RULES!"
Anytime you send something into service/repair for -any- company, regardless of what industry they are, you waive rights to that current hardware. As long as you get something that is comparable back to it, there's very little that you can do legally, since sending it to the Repair center means acceptance of all of the stipulations.
I found this comment on another sie reportingthe same story: All repairs and maint are done through a third party company, Jabil, in Renoysa, Mexico. They have a specific set of instructions that they follow assembly-line style, and one of the first steps in that is they scrub the unit down with rubbing alcohol and remove all stickers and so forth that are on it. Any letter with the console would have been disregarded since the workers don't speak English, and are much more concerned with keeping up with the mass amount of work to be done, because they can be fired very easily if they don't. Even in an unusual case like artwork and signatures, the workers have better job security just pushing it through like usual than stopping to ask.
If it was a new console, the serial numbers wouldn't match up.
"Our opponent is an alien starship packed with atomic bombs. We have a protractor."
They still sell them, they just don't make them. They're selling off existing stock, which is expected to run out before the end of 2009.