Slashdot Mirror
Microsoft Brand In Sharp Decline
Amy Bennett writes "A recent poll of about 12,000 US business decision-makers by market researcher CoreBrand found that Microsoft's brand power has taken a dive over the past four years. According to the study, Microsoft dropped from number 12 in the ranking of the most powerful US company brands in 2004 to number 59 last year. In 1996, the company ranked number 1 in brand power among 1,200 top companies in about 50 industries. The CEO of CoreBrand said: 'When you see something decline with increasing velocity, it's a concern.' To add some historical context, IBM suffered a much faster and more severe decline in brand power in the early 1990s and it took them 10 years to rebuild the brand's reputation."
Today's forecast calls for light showers with a high chance of flying chairs. Seriously, though, I used to doubt the power of "branding," but the more I learn about the average consumer (disappointing as it may be), the more I understand why companies care about this kind of thing.
Let us not become the evil that we deplore.
Can someone explain what "brand power" is, and how you can possibly measure it? I know that "branding" is important, but ranking companies by "brand power" seems like useless information being created by "CoreBrand". I'm guessing CoreBrand didn't make it very high on the list themselves...
Clovis
^ Clovis, look! It's that guy you are!
In my opinion they need to stop trying to take over the internet and look internally to focus and improve their core product lines. The release of vista and its lack of acceptance in the business sector was a huge blow to their reputation. I personally am aware of several VERY large companies that were considering Vista a year ago and have completely turned 180 degrees towards open source. I dont know how far MS thinks they are going to get by forcing Vista down the corporate throat.
Im not a microsoft hater, in fact I depend on MS products to make a living, but I know Im not alone on this sentiment.
Microsfot has forgotten, like many other corporations, is that all one needs to focus on is making a quality product. If you do that, all other things, quartely earnings, shareholder returns, marketing, ect, will take care of themselves natually.
Microsoft may be down quite a bit, but Apple is not even on that list at all.
IBM is at spot #18, which is quite surprising really - as far as I noticed there are no other software companies that high on the list at all. Most of the top 25 seems to be car companies, food/drinks/restaurant franchises and the like.
Every expression is true, for a given value of 'true'
You mean, they put out a new version of their main product, it was widely ridiculed, and their brand suffered as a result? Who would have guessed!?
Well, the article suggest there are more possible reasons than the one you cited, but speaking of suffering, I'll offer up my own jab to add to the fun: No Recession at Red Hat. Maybe not a recognised brand name around the kitchen table, but somebody's noticing.
The difference between Vista and ME is that now people have a choice. Back then Linux was too hard to use, too hard to even find out about. Apple was a has-been, and OS2 had made a good attempt, but clearly failed. Also, for those who complained too much, there was Windows 2000/NT, so there was enough goodness coming out of Microsoft to keep people happy.
Now, on the other hand, Apple is cool, Linux is for sale at Dell and Walmart, people realize that Windows XP isn't too bad, and there is no great potential for a new OS in the pipeline from Microsoft(as there was with win2000). Yeah, there's Windows 7.....don't hold your breath). Their brand power was good, now it's getting bad. The winds of change are in the air from a lot of different directions.....no company can hold a monopoly forever, it is destiny that there will be a change. The only question is when.
Qxe4
The reality is, being cool is about being cool. Can't be defined. Any attempts to do so peg you as uncool, and you'll probably never know why.
I'm an educator and work with kids (and some university students) all day. Ask anyone aged 10-25 what Microsoft is known for and they'll say Xbox (or Xbox 360). Sit kids in front of a Mac and they'll start messing with it; sit kids in front of a Windows box and they'll start messing with that. They don't "see" the operating system or the cognitive dissonance of the Office ribbon... They're still platform agnostic. And Microsoft is counting on that.
We associate Microsoft with "Computers, Peripherals and Computer Software", we hate their stuff, and we take glee in the decline of the Evil Empire that brought us Windows, IE, and OOXML. If I were to be associated with the Vista debacle and ActiveX exploits forever, I'd want my brand to die, too!
Don't be fooled by the article however, Microsoft still has the mindshare of future consumers - they're the cool company that brought us the Xbox, Xbox Live, and the Halo franchise... In another 20 years, wouldn't you want to buy technology from the guys who brought you all the great memories from your childhood??
Apple went from a declining "Computers, Peripherals and Computer Software" company to a hot mainstream company, and used the iPod halo effect to come back into their old, failed "Computers, Peripherals and Computer Software" market, hotter than ever. Microsoft is simply stealing a page from Apple and guaranteeing its survival for the next 20 years, when the Xbox gamers of today take their turn at being CIOs and CTOs.
Unlikely. Apple only owns about 14% of the laptop market right now. Just look at the iPod - initially it certainly did impart some coolness on its owners, but in the end it simply became a hip commodity item, like driving a hybrid.
Until we see another company as consumer-savvy as Apple come along as the next underdog chic electronics manufacturer, I think Apple's position is pretty safe.
As a Mac user I can only see the pattern continue. The Mac has seen an explosion of popularity ever since the Intel switch (the best move ever, really), and that has started to remove the main weakness of the platform: lack of software. Many app developers are now clamoring to port apps to the Mac, and most encouragingly a lot of open source projects now have stable Mac ports as well. As the software barrier becomes removed it will only become easier to switch to the Mac.
The problem with Microsoft isn't Vista or Clippy or XBOX360; those less-than-good products are just the result of the arrogance that runs through everything they do. They've turned out a few good products, too.
If you need to point a finger at them, how about pointing at - well, how about their anti-trust conviction? Did you notice how they changed their ways after this conviction? No? That's what's wrong with Microsoft. It's the anti-competitive way they insure that every new computer has Windows installed. It's the anti-competitive way they bundle other products. It's all the companies who were crushed by Microsoft - but not before Microsoft "liberated" the intellectual property from those doomed companies.
How about their shrink-wrap license agreements that they use to bind you - but if you disagree and try to use the remedy they've provided (return product for refund) you'll find that's virtually impossible to do? How about the way they're currently trying to subvert the ISO standardization process?
Remember when XP went out the door with a list of 50,000 bugs still unresolved? They're still sticking band-aids on it - but rather than complete that product they're off to yet another (arguably less functional) product which was also rushed out long before it was ready.
For those who want to defend this miserable excuse for a software company, here's a question for you: name 10 technologies that Microsoft has shipped that were invented in-house by Microsoft.
how Microsoft refuses to play well with others. That is my biggest beef with them on a corporate level. We are currently trying to integrate a few windows machines into our all mac/linux network, and it is painful. There are all sorts of "security policies" that need to be fiddled with because they aren't the same, XP gets upset if you have more than one domain controller on different domains it seems, and it doesn't even support NFS....NFS a protocol that will be celebrating its 20th birthday next year, isn't supported by Windows XP. Can you name me one other major PC operating system that doesn't support NFS out of the box? Any Mac box can be an NFS server or client, ditto for Linux, BSD, Solaris etc. But since it wasn't invented at Microsoft Microsoft doesn't consider it to be important, esp. since they could use their lack of NFS support to get you to buy a Microsoft server product that does the same thing but isn't nearly as secure.
SSH, LDAP, etc. the list of technologies that almost every other OS on the planet supports but XP doesn't(I don't know about Vista, but it's not like XP is that old). Microsoft's client OSs seem to have features that try to force you into buying Microsoft server OSs. Samba is great, and I certainly don't want to denigrate the brilliant people who write the stuff, but it shouldn't be necessary. Maybe back in 1996, when most business networks outside the megacorps consisted of a dumb hub with very little centralized management Windows wasn't all that bad, but the problem for Redmond is that the rest of the world moved on and they didn't. They still seem to think its a Microsoft only world, but the rest of the world thinks differently.
Monstar L
This study has nothing to do with reliability, only brand recognition. Regardless of Harley's reliability, they are a very, very widely recognized brand name.
The flip-side of "diversifying into new markets" is "the death of a thousand paper-cuts". Diversification can lead to newer and better sources of revenue and profit. Or it can give you new and exciting ways to lose money.
The job of good executive management is to know the difference, better yet, to make the difference go your company's way.
The living have better things to do than to continue hating the dead.
For some reason, Windows users feel happy after they fix their computer, not pissed.
I believe thats the primary reason behind Windows still having popularity.
You see it all the time.
E.g. Printer wont print just before something urgent is due.
They are annoyed when it occurs but are happy when they fix it (usually by rebooting or restarting the app).
I've been watching people using Windows and most of the time they dont even realise when it crashes.
Its just automatic for them to reboot/restart the program and they edit what happened out of their memory.
I've actually had to tell someone that their computer crashed because they didnt notice.
They have been taught that all computers are like that and they just accept it.
Whenever I make Windows crash (very often with Explorer) I get really pissed.
Which is why I make a point on not using Windows unless absolutely necessary.
I think Microsoft's problems run much deeper than just Vista. Microsoft has completely lost sight of how to create innovative products that people enjoy using. When they can't seem to innovate, they backtrack and try to compete with existing products. Only it takes them so long the thing they're competing with becomes deeply entrenched in the market and has become a de-facto standard. Examples: TiVo and UltimateTV. iPod and Zune. It surprises me that XBox has done as well as it has. Microsoft has been in the mobile phone business for over 5 years. They've had all this time to refine PocketPC/Windows CE as a phone OS. Still, I don't know anyone who really loves Windows Mobile. It's functional but clunky. Yet Apple comes along and takes their first stab at a phone, it's a smash hit with people overall. Vista is just another example of how Microsoft just "doesn't get it". They keep changing things around in ways that just aren't better, especially for less technical people. They keep taking their common "standardized" UI elements away from their applications. That goes for other products too. The most basic UI staple - the menu bar, is now missing from Internet Explorer 7 and Word 2007 amongst others. i really used to be a fan of Microsoft's products, but not so much anymore.
Microsoft makes money off of defense contracts and their contractors. You can be assured that the Green Zone is a Microsoft zone. The Business Software Alliance sues the customers of Microsoft by proxy. So its more than incompetence, Microsoft is the computer face of Brand America... and we know that brand has been in free fall for some time now. Apple seems more international, and less Amero-centric.
There are no absolutes.