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Guerrilla IT, Embracing the Superuser?
snydeq writes "First it's letting users manage their own PCs and now it's sanctioning the shadow IT projects they do on the down low: 'You probably know them. They're the ones who installed their own Wi-Fi network in the break room and distribute homemade number-crunching apps to their coworkers on e-mail. They're hacking their iPhones right now to work with your company's mail servers. In short, they're walking, talking IT governance nightmares. But they could be your biggest assets, if you use them wisely. The reason superusers go rogue is usually frustration, says Marquis. "It's a symptom of the IT organization being unable to meet or even understand the needs of its customers," he says. "Otherwise, it wouldn't be happening." The solution? Put them to work.'"
It's certainly not perfect, but my gigantic fortune 500 company does this and everything seems to be just fine. This combined with the fact that the PC support people are braindead.