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Widespread Keyboard Failures on OLPC's XO-1
otakuj462 writes "Many participants in OLPC's 'Give 1 Get 1' program of last November are now encountering what has come to be known as the 'stuck key' problem, in which one or more of the keys on their XO-1 laptop's built-in keyboard become stuck in an activated position, or are activated when adjacent keys are pressed. As of January 30th, the official word from OLPC is that the root cause of this problem is unknown because '[t]here are several manufacturers of the keyboards.' ('So far we don't know of any _reliable_ method of fixing the keyboard or the exact root cause.') It is unknown just how widespread this problem currently is, as the 30-day manufacturer's warranty has already expired for most G1G1 participants. However, the OLPC forums are full of reports. OLPC is currently deploying the XO-1 to children in Mongolia and Peru, as well as other developing nations. If OLPC is actively deploying units with known, critical hardware bugs, without a dedicated support infrastructure in place, to children who have never seen a computer before, should they still be considered to be a responsible organization? Did OLPC deploy their hardware too soon?"
(Replying to my own posting ...)
Actually in Europe consumer goods are required to last for a reasonable length of time. Two years is the minimum period mentioned in the consumer sales directive but member states are free to institute their own (longer) periods and higher consumer standards.
In the UK, the period is six years, under the Sale of Goods Act 1979
Rich.
libguestfs - tools for accessing and modifying virtual machine disk images
Better text resolution, if you need to use it to read actual books.
Better battery life (3x) to read books.
Networking capabilities that the EEE doesn't have.
Preinstalled software suitable for learning, teaching and collaborating.
Available quality support in your country.
Aside from that, EEE would not even exist without the OLPC project. Laptops exist since the eighties.
The OLPC was needed for this kind of machine to even exist. Even if their machine wasn't the best, their objective would be accomplished.
The summary does read like something out of a consumerist society -- "Product break, what we do now?" Well, you fix it.
I wonder if OLPC is regretting G1G1 at all, putting thousands of XO's into the hands of people for whom it was never intended. The XO is for children and geeks, and if they ever plan to release one to the general North American consumer public, yes, they've got a lot of work to do. In fact, I'm not even sure it would be possible in the near future at the price point they're aiming at.
Loose lips lose spit.
For what it's worth, there's nothing under the XO's keyboard that gets hot. The motherboard is behind the screen, the keyboard piece is just the keyboard and touchpad.
I was the first one to report the bug here:
http://dev.laptop.org/ticket/5658
Although the cause is still unknown, I do believe that the way I was holding mine could have accelerated the issue in my case:
I held it in my left hand with the lower left corner of the base in my palm - My fingers being under the base and my thumb being over the base in the left corner. I would then type and scroll with my right hand, so the entire weight of the laptop was being held at the point where my thumb was pressing on the lower corner - The laptop would essentially flex down and to the right.
The problem presented within 4 days of receiving the laptop.
Since I have received my replacement, I have not held the laptop in same fashion - not even once - and will not.
And luckily, so far so good - I've not experienced any problems with it.
-- start rant ---
I was also the first person to send mine back based on the bug, *BUT* I wasn't the first to be mailed a replacement.
If you read the threads on the bug you'll one of the tech guys next-day-aired some other dude a laptop after his was returned for testing - I was a little bummed!
All of the official messaging from OLPC says that a replacement cant take as long as 30 days. I waited for 30 days and then called support.
They informed me that it would be several more weeks before they shipped my replacement.
Actually, I received it less than 48 hours after getting off the phone with them.
By the way, the support staff are incredibly nice!
-- end rant --
Cube On! (http://stores.ebay.com/PuzzleProz)
The keyboard is designed to be replaceable at home (as is the touchpad, the LCD, just the LCD lightbar, and even the bumpers...). Sophie & Philip demonstrate separating the display an motherboard (similar disassembly of the bottom half allows for replacing the keyboard and touchpad).
At the moment, the bottleneck for people in the US is getting replacement parts -- in the meantime, you can install an ASK-3100 keyboard instead (for +clickiness and -waterproofing).
SJ on en: