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Widespread Keyboard Failures on OLPC's XO-1
otakuj462 writes "Many participants in OLPC's 'Give 1 Get 1' program of last November are now encountering what has come to be known as the 'stuck key' problem, in which one or more of the keys on their XO-1 laptop's built-in keyboard become stuck in an activated position, or are activated when adjacent keys are pressed. As of January 30th, the official word from OLPC is that the root cause of this problem is unknown because '[t]here are several manufacturers of the keyboards.' ('So far we don't know of any _reliable_ method of fixing the keyboard or the exact root cause.') It is unknown just how widespread this problem currently is, as the 30-day manufacturer's warranty has already expired for most G1G1 participants. However, the OLPC forums are full of reports. OLPC is currently deploying the XO-1 to children in Mongolia and Peru, as well as other developing nations. If OLPC is actively deploying units with known, critical hardware bugs, without a dedicated support infrastructure in place, to children who have never seen a computer before, should they still be considered to be a responsible organization? Did OLPC deploy their hardware too soon?"
I don't think that it is so much a problem with not testing the hardware enough as it is a problem with how OLPC designed the laptops. These are computers that are being used widely by children all over the world, and, regardless of how you look at it, kids have a tendency to break things. Now, it is obvious that the XO-1 is designed to be a sturdy piece of equipment, but I find it downright silly that the keyboard is non-replaceable. The keyboard, of all things, should be easy to swap out for a new one--it is after all the primary input device on the computer, and if you lose that, you lose the computer. OLPC should have thought ahead to possible broken parts and made everything--from the touchpad to the keyboard to the LCD to the hard drive--removable and replaceable.
The real problem is it only has a 30 day warranty. That`s worse than game consoles.
Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
Amazingly, there IS a support mechanism in place for the target countries. There isn't one for the people who received laptops in return for a charitable donation. Support for the G1G1 program is volunteer-based. Sorry we're not as quick to fix everything as the billion-dollar companies you morons keep comparing us to. The manpower we have is being devoted to target countries, so forgive us if we seem to be neglecting the rich white demographic who has time to harass us on Slashdot. Posting anonymously for obvious reasons.
Perhaps in consumerist societies, but I bet they take more care of stuff when they know it can't/won't be replaced.
In "non-consumerist" societies, kids are equally rambunctious and can easily drop or knock things over.
Long before I was a "consumerist" to use your venom-dripping terminology, I was breaking stuff. Haven't you ever heard a parent complain that kinds understand the value of nothing?
If a kid has no real concept of value anyway, what on earth would motivate him to be more careful than with anything else they are used to playing with?
"There is more worth loving than we have strength to love." - Brian Jay Stanley
The ignorance of this statement is astonishing. There have been reports of a problem with OLPC keyboards. People have had success repairing the problem. You don't know anything about the service strategy of the OLPC (as witness your statement about the 30-day warranty, which is for G1G1 OLPCs, not end-user OLPCs).
And yet, you're fully prepared to make a harshly critical and categoric statement about the failings of the project, as if it were proven fact, not your completely ignorant conjecture.
Sorry if this sounds a bit harsh, but really, "face it?" Face what? A completely random statement from a random person? Why should we "face it?"