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Widespread Keyboard Failures on OLPC's XO-1
otakuj462 writes "Many participants in OLPC's 'Give 1 Get 1' program of last November are now encountering what has come to be known as the 'stuck key' problem, in which one or more of the keys on their XO-1 laptop's built-in keyboard become stuck in an activated position, or are activated when adjacent keys are pressed. As of January 30th, the official word from OLPC is that the root cause of this problem is unknown because '[t]here are several manufacturers of the keyboards.' ('So far we don't know of any _reliable_ method of fixing the keyboard or the exact root cause.') It is unknown just how widespread this problem currently is, as the 30-day manufacturer's warranty has already expired for most G1G1 participants. However, the OLPC forums are full of reports. OLPC is currently deploying the XO-1 to children in Mongolia and Peru, as well as other developing nations. If OLPC is actively deploying units with known, critical hardware bugs, without a dedicated support infrastructure in place, to children who have never seen a computer before, should they still be considered to be a responsible organization? Did OLPC deploy their hardware too soon?"
Agreed. And the competition is going to make as much hay with this as possible.
While this kind of thing happens to the major manufactures, having had this happen right out the gate is going to be a permanent black mark that intel, asus and the rest are going to use in their advertising. OLPC should have been more careful to ensure that faults could be repaired. After all, these are going to the third world, and over there they fix all kinds of things we would throw away.
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No it's not normal. Almost everything here comes with at least a one year warranty. A lot of computers and computer parts come with a three year warranty.
They are not required by law to have a three year warranty here or even a one year but I have never seen a new computer have under a one year warranty.
Gone!
Not quite sure what is meant by "we don't know of any _reliable_ method", unless perhaps it means something that works for everyone the same way 100% of the time, and there's some small number of units that can't be fixed by disassembly and wiping the area under the affected key with isopropyl alcohol. I didn't even go that far with mine, I just pried up the edge of the keyboard mat near my stuck alt key just enough to get the q-tip in.
The XO is designed to be like the old Volkswagen Beetle -- cheap and easily fixable by non-experts in the field. Yes, it would have been nice if they weren't prone to stuck key syndrome, but it's not the end of the world, and these are fricken amazing devices at twice the price.
Loose lips lose spit.
They are not required by law to have a three year warranty here or even a one year but I have never seen a new computer have under a one year warranty.
Actually in Europe consumer goods are required to last for a reasonable length of time. Two years is the minimum period mentioned in the consumer sales directive but member states are free to institute their own (longer) periods and higher consumer standards.
Perhaps this is the reason why the OLPC wasn't sold in Europe ...
Rich.
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The whole point of having the sealed membrane keyboard design is that it's a lot harder for dirt to get into it. The whole top of the keyboard is a rubber membrane with no openings, so there's nowhere for dirt to get in. Also, unlike other membrane keypad designs, the membrane itself does not provide one of the contacts for the key. It merely applies pressure to the underlying plastic layers that actually have the contacts. The top plastic layer also has very few openings. It would be very difficult to get enough dirt into the keyboard through normal use (even in dirty conditions) to cause the keys to stick.
Mine developed a sticky control key after a few months. Opening up the laptop (compared to most laptops, it's easy to get into) and peeling back the top rubber membrane (it's lightly glued down to the plastic layers), rubbing the affected area to make sure the contacts were not sticking together, and reassembling the laptop seems to solve the issue; I haven't seen the control key stick since.