Windows XP SP3 Creating Havoc

ozmanjusri writes "According to Information Week, within hours of its wide availability Windows XP SP3 had drawn hundreds of complaints from users who claim the update is wreaking havoc on their computers. One user said in a Microsoft newsgroup: 'I downloaded and installed [the SP3] package for IT Professionals and Developers on one of my computers. Now I can't get the computer to boot. I don't think Microsoft should have made this a critical update.' Other sites including IT Wire are also reporting problems, which include include random reboots or the inability to boot at all." Note that XP3 won't install on systems running beta IE8; and after a successful SP3 install users will no longer be able to downgrade from IE7 to IE6.

Comments

One problem machine out of many installs

[Fez]

I have installed SP3 on several systems, and I have only had problems on one. It was my laptop, and I had known there were problems with the underlying Windows installation for months but wondered if SP3 might fix them. It did not. It ended up in an endless cycle of BSoDs from which it never did recover. I ghosted the drive, wiped it clean, and installed from an XP CD with SP3 slipstreamed. Now the laptop is running better than ever. I am not sure if SP3 has anything to do with that, or the fact that it's a fresh install with new, recent drivers. (most likely the clean install.)

The BSoD/stop errors I received pointed to a driver issue with DEP, but without being able to boot even in safe mode there was no easy way to debug the problem. I could have tried a repair install, but I felt more comfortable starting from scratch.

Re:One problem machine out of many installs

[Sobrique]

I can honestly say that I can't actually remember an occasion where it's been easier to rebuild Solaris, than fix it. I've had quite a few varying degrees of 'fubar' but invariably the problem's I've had have either been fixed by software (in most cases, not even needing a reboot) or have been a hardware fault (which in some case _have_ needed to take the system down).

The same cannot be said for Windows systems I've worked on - the time and effort involved in troubleshooting is much much higher than the effort involved in a rebuild.

*shrug*. You _can_ get utterly hosed on either, but Solaris is still better at keeping entropy at bay.

Although I _have_ done a 'wipe and restart' on a shared filesystem though on a few occasions, where whole departments have denied responsibility a massive dogpile of disorganised data. A 'restructure and clean' (tell 'em it's being ugpraded) works well for making them figure out what they actually need to keep/need backed up/are willing to pay for, and what they're not :)

Oh Yes It Will

[RupW]

Note that XP3 won't install on systems running beta IE8 It won't be offered automatically by Windows Update but it *will* install. However you then can't remove IE8 without ininstalling the service pack first.

Re:Oh Yes It Will

[nqz]

Also, the summary is misleading. If you downgrade to IE6 *before* installing SP3, then you'll be able to install and uninstall IE7 at will, after installing SP3.

Issue Specifics

[sean_nestor]

From this article on ComputerWorld:

According to Johansson, there appears to be two separate issues. One affects only AMD-equipped PCs sold by Hewlett-Packard Co. "The problem is that HP, apparently along with other OEMs, deploys the same image to Intel-based computers that they do to AMD-based computers," said Johansson. "Because the image for both Intel and AMD is the same, all have the intelppm.sys driver installed and running. That driver provides power management on Intel-based computers. On an AMD-based computer, amdk8.sys provides the same functionality."

Running the intelppm.sys driver on an AMD-powered PC isn't normally an issue, but on the first reboot after a service pack installation, it causes "a big problem," Johansson said. The machine either fails to boot or crashes and immediately reboots.

The other problem, according to Johansson, also seems to affect only AMD machines, and involves an error message indicating trouble with the PC's BIOS. Johansson said that the ensuing recommendation to update the BIOS is "most likely not your problem," but said that the problem may be isolated to a specific motherboard. "Possibly, it is related to computers with the Asus A8N32-SLI Deluxe motherboard in them," he said.

Worked well for me

[EasyTarget]

At the risk of getting flamed to hell (this is /.)

SP3 actually improved my old thinkpad. The XP copy on it was really struggling after years of being used as the 'windows toy'. No media (my bad) so I've never reinstalled it. I allowed SP3 on with some trepidation, but the end result is that the machine is a darned sight more spry (fast and responsive) than it was before. I think the installer basically did a good job of repairing the OS while patching it.

I was pretty surprised.. it's pretty rare that anything from Redmond makes me feel that it's an improvement..