Spam Filtering For Small/Medium Business?

or_is_it writes "The company I work for has been growing dramatically and I've been charged with the task of being the gatekeeper for our GFI Spam filters. This involves manually inspecting the subject line/to/from for all caught messages in each filter rule folder. For a company of about 50 people, in one day the number of spam messages can exceed 2,000. Neglect it for a day and you end up with quite a task on your hands. I've made the rules lax enough so important messages can go through, along with a few stray spams, for which I get bitched at. Tighten the rules up and then maybe an important time-sensitive email never gets to its intended recipient, and I get bitched at. Manually reading through all those subject lines is supposed to prevent that, but I'm only human and genuine messages can easily get overlooked. How do larger organizations deal with the spam issue? I can't imagine having one centralized person manually inspecting everyone's junk-mail header is the optimal solution. Purchasing a different commercial mail filter product is a possibility, but I'd like to hear some anecdotal evidence before jumping ship."

Comments

Power to the people :)

[grantdh]

Whatever solution you get, the simple answer is:

1) Set up the system to put junk mails in a folder the user can see

2) Train the end user to check their junk mails

3) Show the user how to set the spam triggers high or low and what the implications are

If user says they're too busy/important, advise them that due to your workload, their email box will be added to the "manually checked list" which gets done once per week. Point out the impact of losing a time-critical email wrongly flagged.

Most times they do it themselves. For those who are dead set on having someone else do it, hire a temp or arrange for an office junior to do it.

If you're in IT, you have better & more important things to do than check for real mail in a junk mail box...