Dell Found Guilty of Fraud, False Advertising

Last year, the Attorney General of New York instigated a lawsuit against Dell for practices like long hold times, repeated call transfers, and disconnects for customers waiting for phone support — all of which make it harder to cash in on promises of (and paid-for) technical support." Now, raptor78 writes "IDG News reports on New York Attorney General's victory over the poor services and deceptive practices employed by Dell over the past years with regards to technical support and promotional offers. It is about time someone spoke up and realized some of the horrors people deal with at Dell." Another reader points to a quick report from Fortune magazine on the ruling.

Comments

It's just business?

[autophile]

I like this quote at the end of the article. Are they ha ha only serious?

...Dell said in a statement. "We believe that our customer service levels are at or above industry standards."

Which car company do you work for?

[Weaselmancer]

A major one.