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Hotmail Full Version Incompatible With Firefox 3

An anonymous reader notes that Hotmail's full version doesn't work with Firefox 3. Users get the following message when they try to log in: You are temporarily on the classic version of Windows Live Hotmail due to an error encountered during login. Before trying again, please clear your cache and cookies. (Clearing cache and cookies doesn't fix it.) At least 8 other bug reports have been duped to this one. The fault apparently lies with the Hotmail site, not Mozilla — maintainer Dave Garrett assigned the bug to Tech Evangelism, explaining: "I'll... move this over to TE, as my guess is this [is] the site's fault (just bad user agent sniffing?)."

35 of 258 comments (clear)

  1. The cake was a lie. by Anonymous Coward · · Score: 5, Funny

    FP.

    1. Re:The cake was a lie. by Anonymous Coward · · Score: 4, Informative

      Why is this modded offtopic? It's funny, IE team sends them a cake and this guy says the cake was a lie.

    2. Re:The cake was a lie. by Anonymous Coward · · Score: 3, Informative

      IE team != Hotmail team

    3. Re:The cake was a lie. by Oktober+Sunset · · Score: 5, Funny

      MS is MS, they are the collective, resistance is futile.

  2. I'm not at all surprised by CaptainPatent · · Score: 3, Insightful

    IE comes with MSN as the default page and has links to tons of Microsoft products and services whereas Firefox leans away from most Microsoft-based sites. I'm sure these bugs will be fixed eventually... but I'm also pretty sure Microsoft wasn't too worried about launching Hotmail without Firefox support.

    --
    Well, back to rejecting software patent applications.
    1. Re:I'm not at all surprised by aceofspades1217 · · Score: 5, Interesting

      Firefox is basically funded by google. You know how the default search engine is google it is because google donates and promotes firefox. Not to mention the firefox "homepage" is google. Firefox received about 66 million dollars in 2006.

      http://blog.lizardwrangler.com/2007/10/22/beyond-sustainability/

      Which is fine because they publicly state that. Almost all of the money they make, besides the occasional donation is from google. The mozilla foundation is funded by google.

      http://www.mozilla.org/foundation/documents/mozilla-2006-financial-faq.html

      Now that microsoft is competing head to head against google in the online arena this is not surprising.

      A larger firefox market share translates into a higher market share for google as firefox users are directed towards google.

    2. Re:I'm not at all surprised by onion2k · · Score: 3, Insightful

      I'm sure these bugs will be fixed eventually... but I'm also pretty sure Microsoft wasn't too worried about launching Hotmail without Firefox support.

      How long they take to fix it depends on whether they feel people are more likely to change their browser to fix a problem accessing their email, or change to a different email provider. While it's a great deal easier to change to a compatible browser it's not a foregone conclusion that people will necessarily take that route, especially if they're trying Firefox because they're dissatisfied with IE - if they're already trying to defect from the MSFT camp then a problem with Hotmail on FF3 will drive them further away.
  3. Not so friendly to non-MS browsers. by Anonymous Coward · · Score: 5, Informative

    If you use Safari, eventually the site saves your info to the cache - even if you ask for it not to save your username or password. Once your info is in Safari's cache, loading hotmail.com to try to log in gets you into an infinite loop bouncing between a couple of addresses. You have to stop the loading, go empty the cache of everything from live.com, and reload hotmail.com. Perhaps some of the fault is Apple's, but I've never had that problem with any other website while using Safari.

    It's probably just Microsoft being Microsoft.

  4. Konqueror issues too by nurb432 · · Score: 3, Informative

    Even the free version wont work in konqueror ( or at least hasn't for me for some time now )

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    ---- Booth was a patriot ----
  5. Re:sniff sniff.. smells afoul by aXi · · Score: 5, Interesting

    I mean setting user agent to IE/windows helped.. However later they added some extra code, and even blocked that. The only way I could bank then, was by downloading the login page and editing it to remove the IE/Windows detection bit.. And guess what ? I could enter and use the rest of the site no problems whatsoever..

  6. Re:User agent switcher by jeiler · · Score: 4, Informative

    Doesn't work. (FireFox 3, User Agent Switcher).

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  7. Re:I have been using the "Open in IE Tab"... by mtempsch · · Score: 3, Informative

    Under Tools -> IE Tab Options, Sites Filter tab - add the site, wildcarded as needed, for instance like http://foo.com/*

  8. Come on Hotmail! by drspliff · · Score: 4, Insightful

    With a large dev team, lots of server admins, lots of marketing and a massive user base - you mean they don't test at all with other browsers while their in beta?

    The only way I could see this happening is if theres an internal policy to use _only_ IE for browsing (unlikely), or if developers were not allowed to.

  9. Re:I have been using the "Open in IE Tab"... by KaMiKa-Z77 · · Score: 4, Informative

    is there a way to 'hard code' that into the bookmark? That is, just specify in that Hotmail bookmark it should always open in an IE tab? Yes, there is. If you go to IE Tab's preferences, there is a "Site Filter" tab. I usually add three rules to it so they always open in IE Tab:
    • http://*.hotmail.com/*
    • http://*.live.com/*
    • https://*.live.com/*
    Sucks, I know, but I'd rather do this than wait for Microsoft to fix their websites to work with FF.
    --
    Why waste time learning, when ignorance is instantaneous? - Calvin
  10. It works in Opera :-) by David_Bloom · · Score: 4, Interesting

    The full version works fine in Opera 9.5...now who says Opera's not a compatible enough browser? ;-)

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    1. Re:It works in Opera :-) by TheSeer2 · · Score: 3, Funny

      Shush. Stop getting in the way of the MS bashing.

  11. Re:Hotmail incompatible with me.... by laserbeak43 · · Score: 4, Informative

    From my experience, The new hotmail has compatability issues with IE7!! LOL

  12. Sensational, or Novell? by ilikepi314 · · Score: 4, Interesting

    As much as I hate anecdotal "evidence" for things, I can say that I just cleared my junk mail from a full Windows Live mail account (it was Hotmail until they forced me to move it over) just before I came to slashdot. In Firefox 3. No problems. I've never seen that message.

    That being said, I also have SUSE, and it occurred to me perhaps there is some special deal going on there to allow it to work fine. But if not, I can't see any good reason to blame Mozilla or Microsoft; the bug was filed with Firefox 3 still in beta, perhaps it was an un-updated extension or the like interfering?

  13. Re:Hotmail incompatible with me.... by jeff419 · · Score: 3, Insightful

    Um, I think M$ does this to force people to use IE to check their hotmail. Not like that doesn't fit their MO

  14. Re:User agent switcher by Vectronic · · Score: 5, Informative

    Tried as well, no go... even masking as FireFox/1.5 doesn't work, even though it says in mail.live.com that FireFox 1.5 is compatible.

    As a side note, it doesn't work in Opera 9.51 either, I didn't notice since I prefer the classic version anyways...

    It does however work if you set the site preferences as Mask As Internet Explorer (in Opera) although it seems to run really poorly, masking as FireFox goes to Classic.

  15. Re:sniff sniff.. smells afoul by Zibri · · Score: 4, Interesting

    Great that you solved it, even so; in a geeky way. However you should have called them and demanded they'd support firefox and linux and yadda yadda or threaten to switch bank. Just as people with hotmail trouble should do this to MSN. In case they don't listen: switch mail provider. Gmail still supports firefox.

  16. Re:Hotmail incompatible with me.... by introspekt.i · · Score: 5, Funny

    I think the bigger question for the film is:

    "Why are FireFox users using Hotmail?"

    I guess you could be a legacy user from way back when..buuuuuuuut...eventually you have to stop using Geocities.

  17. Re:Hotmail incompatible with me.... by Zero__Kelvin · · Score: 5, Insightful

    "Why are FireFox users using Hotmail?"
    Not everyone reads Slashdot. Most people who use Hotmail don't necessarily know or care that it is a Microsoft service, or think everything in the computing world was designed by Microsoft. I recently overheard a discussion in the library about Tim Berners Lee and how he was the guy who invented "the Internet" (He really invented the web, which is not the same thing as almost all of us here know, but the better illustration of my point is coming.) What did his friend say?: "I though Bill Gates invented the internet." I was too busy trying to keep from puking to point out that Gates not only did not invent the Internet, but actually originally said the Internet was just a fad.
    --
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  18. Re:This isn't particularly new by vertinox · · Score: 4, Informative

    This may not exactly be on the topic, but I've noticed every Microsoft run website that I try to access with Firefox gives me trouble, even with previous versions of Firefox.

    Its not flamebait.

    Support.microsoft.com and office.microsoft.com have quirks with pages loading completely that make it painful enough to use IE instead.

    Its not like I have to visit those sites that often though.

    --
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    -Sigismund, Holy Roman Emperor (1368-1437)
  19. Firefox 3 Javascript by TheNetAvenger · · Score: 5, Interesting

    The fault apparently lies with the Hotmail site, not Mozilla -- maintainer Dave Garrett assigned the bug to Tech Evangelism, explaining: "I'll... move this over to TE, as my guess is this [is] the site's fault (just bad user agent sniffing?)

    1) Changing or spoofing agent string doesn't help. Even pretending to be IE, the .js files associated still fail in FF3 WITH THE SAME ERROR.

    2) If you look at the page source you can tell that Hotmail is identifying FireFox properly and loading the corresponding javascript, etc specific to FireFox.

    So why is the Firefox team assigning this to 'Agent String' or 'Tech Evangelism' again?

    1. Re:Firefox 3 Javascript by TheNetAvenger · · Score: 4, Interesting

      Because they can't dare to mess with Microsoft giant like a little Norwegian company did?

      Opera sued them big time for messing around with their application along with releasing a dedicated "Bork edition" release which is a legend already

      1) Stuff like this is why you look at the served HTML.

      2) You do realize that the 'margin' setting on the MSN style sheets that caused the problem with Opera was either a stupid MSN programmer doing something NOT MSN, or was a very simple accident, since the margin number it received was from a 'calculation'.

      MSN is NOT Microsoft, you would be surprised how separate the businesses operate, and isolating Opera users with a messed up page would NOT benefit MSN.

      Some interesting MSN info:
      The MSN datacenter managers and site programmers are borderline retarded having worked with them directly, I would bet on it being an accident and wouldn't be surprised if there aren't tons of coding errors that hit all browsers independantly.

      The MSN managers and programmers are the reason Microsoft 'Live' exists, and why MSN groups and other MSN features are all in competition with Live and being replaced by Live services from Microsoft's other divisions OUTSIDE of MSN. MSN is a held over tie to a time when MSN was a folder based compuserve type service and tried to adopt to being a portal site.

      Notice that everything from Windows Messenger to even search moved from the MSN teams and was replaced. All Microsoft products shove live.com as the default home page, not MSN.com.

      If you ever want to see a day in insanity, go hang out with the MSN datacenter people. I feel sorry for sites like Slate.com, etc that have to work through their operations.

      I worked with another 'partner' like Slate and dealing with the MSN people scared the fek out of myself and my team. We even had to fix programming for them and send them instructions for their servers because an 'ok' manager at MSN said his people didn't know how to do something really simple and asked if we would do it for him on the side. Scary...

  20. Re:Hotmail incompatible with me.... by Anonymous Coward · · Score: 5, Funny

    Everyone knows that Al Gore invented the internet. He also has AlGorithm named after him, so he is a programmer too.

  21. Re:Outlook Web Access by Kalriath · · Score: 3, Interesting

    You do realise that Outlook Web Access actually does rely on some IE only stuff right? Specifically, it uses a non-standard HTTP verb (SUBSCRIBE), they still haven't moved from using the old XMLHTTP ActiveX control to the new XMLHttpRequest (you can probably forgive them for being slow on the uptake there - they probably can't believe it ever took off - nothing Microsoft invents takes off!), and I imagine some of the Javascript is quite funky too (the "You have new e-mail" popup appears OVER other programs).

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  22. Re:Hotmail incompatible with me.... by Blakey+Rat · · Score: 3, Insightful

    Why do you care what site it is? The simple fact is that every web browser should work with every web site. Period. Would your opinion be different if this was for Yahoo Mail or Gmail?

  23. Well... by thegnu · · Score: 3, Funny

    Are you still quoting that distortion of Al's words?

    In Soviet Russia, Al Gore quotes YOU!

    And the Internet invented AL GORE!

    And you reply to ME!

    And I downmod YOU!

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  24. Re:Hotmail incompatible with me.... by medeii · · Score: 5, Insightful

    Some of us signed up with Hotmail before Microsoft acquired it, or haven't felt inconvenienced enough to switch. I only use it for site registrations anyway, I've got my own domain for my 'real' email.

    --
    got standards? --- http://www.w3.org/
  25. Re:Hotmail incompatible with me.... by jcgf · · Score: 3, Interesting

    I guess you could be a legacy user from way back when.

    Been there since 1996. It had everything I loved at the time, it was fast free and BSD. It didn't even attempt to start your chat client when you logged in to check your mail!

    It all went downhill after MS bought them. The first thing that happened was they decided to replace the existing and working infrastructure with MS servers running IIS and of course the hardware requirements went up and reliability went down. There are rumors that they haven't been able to fully complete the process to this day and that somewhere at hotmail some BSD machines are still running, but I'm skeptical of that.

    And here I sit, like the husband who stays with his unfaithful wife for the kids. Except this is just a mail server rather than a wife and there are no kids involved, so I guess that's not a very good analogy, but God damn it, hotmail will die before I give up that email address.... or they start charging $ for it.

    If I ever won enough money to buy the domain, I would start my own mail service and put a graphic on the main page depicting Beastie pitchforking Ballmer with a caption that says "I fear that there are no chairs here, biatch!"

  26. Re:Hotmail incompatible with me.... by medeii · · Score: 3, Informative

    http://en.wikipedia.org/wiki/Hotmail

    Acquired by Microsoft in 1997.

    --
    got standards? --- http://www.w3.org/
  27. Is this a great idea with banking? by jesterzog · · Score: 3, Interesting

    However later they added some extra code, and even blocked that. The only way I could bank then, was by downloading the login page and editing it to remove the IE/Windows detection bit.. And guess what ? I could enter and use the rest of the site no problems whatsoever..

    Not to excuse them for having a crappy site, but do you know for sure that you weren't breaking their terms of service by doing this? With most sites I wouldn't care, but in the case of Internet Banking I might be tempted to just find an alternative bank that did agree to support my browser.

    For all you know, the reason they were trying to block Firefox might have been because they knew of a bug that would mis-interpret your banking instructions. (eg. If you told it to pay someone on 6/7/2008, it might be sent by the browser as 7/6/2008.)

    If you'd knowingly worked around their efforts to block your browser from using their banking interface, and then they'd lost your money, you might not have much of a legal standing to fall back on.

  28. Re:Hotmail incompatible with me.... by Curtman · · Score: 3, Interesting

    Funny, but true. My wife seems to be unable to log in to Hotmail using IE7, and FF2 & 3 had no problems up until now.