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AOL Users Will Need to Pay $2 a Month For Phone Support

destinyland writes "8.7 million AOL subscribers face a new 20% fee increase next month — unless they agree to never call AOL's technical support lines. They'll have to use AOL chat for support or the online help "portal" unless their issue is a failed connection — and they're being enrolled in the program by default unless they opt out. Ominously, AOL used the exact same wording as when they quietly changed their terms of service to allow them to sell subscribers' home phone numbers to telemarketers. 'Your continued subscription to the AOL service constitutes your acceptance of this change.'"

5 of 202 comments (clear)

  1. Re:AOL? users? who would have thunk it. by MightyMartian · · Score: 0, Flamebait

    I would imagine we're dealing with a sort of online Darwin Award group here. Those who remain with AOL at this point are probably the kinds of people that like to pick their nose, jab pencils in their eyes and actually think American Idol is a legitimate talent contest. Everyone with an IQ above 90 abandoned AOL a looooong time ago.

    --
    The world's burning. Moped Jesus spotted on I50. Details at 11.
  2. Re:Get a consumer watchdog!! by tilandal · · Score: 0, Flamebait

    In America the saying is the Corporation is always right. If the corporation is for some reason wrong they will just get their lapdogs to change the law retroactively. Welcome to America where our motto is "Liberty and Justice for the Rich".

  3. $2 Per Month? by sexconker · · Score: 0, Flamebait

    $2 Per Month?
    Isn't that the going rate for a dedicated support "tech" in India?

  4. Me Too! by PingXao · · Score: 0, Flamebait

    There are plenty of ex AOL users infesting the net. Some of them are too young, actually, to have ever been AOL users, but the mindset is still there. I guess most of them are using Macs.

  5. Re:Keep getting billed by jez9999 · · Score: 0, Flamebait

    The solution is to push banks into offering the same protection for a debit card as there is for a credit card. They only don't offer it because they can get away with it.