AOL Users Will Need to Pay $2 a Month For Phone Support

destinyland writes "8.7 million AOL subscribers face a new 20% fee increase next month — unless they agree to never call AOL's technical support lines. They'll have to use AOL chat for support or the online help "portal" unless their issue is a failed connection — and they're being enrolled in the program by default unless they opt out. Ominously, AOL used the exact same wording as when they quietly changed their terms of service to allow them to sell subscribers' home phone numbers to telemarketers. 'Your continued subscription to the AOL service constitutes your acceptance of this change.'"

Comments

Keep getting billed

[Bomarc]

My grandmother decided to leave AOL. AOL however, would not leave her. She kept getting billed, and could not disconnect for MONTHS after the fact. I never did find out what the end result was, but (in the past) it was normal for AOL to 'not' disconnect your service when you asked them to...

Re:Keep getting billed

[MightyMartian]

The best thing to do is to call your credit card company and inform them that AOL is still continuing to bill you after you've already quit their service, and that you want to block any further attempts by AOL to bill your credit card. Unfortunately, for the money you've already paid, you're probably going to have to see a lawyer, and it just isn't worth it, despite the fact that fraudulent billing is actually a pretty serious offense.

Re:8.7 million?

[clampolo]

How many slashdotters here are using aol? i challenge you to reveal yourselves.

While I use DSL at home, I pay for AOL service for my mom and dad. They are old and find AOL to be the simplest thing for them to use, and they never do anything that would require them to use anything faster.

Re:8.7 million?

[WhatAmIDoingHere]

ATT DSL comes with free unlimited dialup. And you can get it for $10/mo.