EBay Deal Irritates Individual Sellers
Dekortage writes "EBay's recent deal with Buy.com appears to be seriously irritating its veteran individual sellers. The deal allows Buy.com and other large fixed-price retailers to list millions of items on eBay without paying listing fees, and appears to be the direction that eBay will follow in the future. Understandably, individual sellers are outraged. 'I've paid eBay many hundreds of thousands in fees over the past several years and believed them when they talked about a level playing field. And they just plain and simple are going back on their word.' This comes after the dire prediction that eBay is losing its popularity."
With no real competition in the online auctions and micropayment system, I don't see things getting better. Craigslist auction anyone?
"God fights on the side with the best artillery." - Napoleon, Marshal of France - speaking truth to power
Unless it is in a binding contract, with severe penalties, you should never expect a company to "keep its word." This is especially true when keeping said word affects the almighty Bottom Line. Cash is king, peon.
but what alternative is there when it comes to actual auctions? I can see the buy-it-now categories being replaced by other online retailers, but there simply is no better website (by better, I mean with as much variety and as many different purchase options) out there at the moment for people to sell each other things on an individual level. So maybe due to things like this buy.com deal, the era of the eBay power seller is over, but a lot of people, including myself, sell at least a handful of things on eBay every year and have since the site debuted. Other than maybe recycler.com and craigslist, both of which are more localized and filled with scammers, I don't see another good option.
http://twitter.com/OLDTELEGRAM
Where are these former eBayers going?
Or is it a case of a fad (ooh, I got it from eBay!) settling down and it becomes just one way to get something (I could have gotten it cheaper on eBay, but if I need to return it, it would be a big hassle)?
I know several people who used to do a lot of business on Ebay who are rapidly becoming disgusted with it because of its clear preference for giant sellers over individuals; I'm not at all surprised to hear that this is a general trend.
Why is it that so many executives feel the need to destroy a successful business model? Ebay started as an online auction house where individuals could find a worldwide audience for cool, quirky stuff, and it was wildly successful as such. If its executives want to start a site for selling commercial products with free-floating prices -- which is essentially what they're turning Ebay into -- then fine, but why are they abandoning the business that made them successful in the first place? Ebay was one of the few real success stories to come out of the dot-com boom. It's really sad to see them throwing that away now.
The correlation between ignorance of statistics and using "correlation is not causation" as an argument is close to 1.
Some people really make me wonder about humanity.
I am TheRaven on Soylent News
I'm getting a little more and more irritated about this stuff with ebay, and I would honestly jump ship if there was another decent auction-style competitor that is close to the ebay of the early 2000s.
Ebay is doing some SERIOUS wrong by the small seller (mostly through their fee issues, I don't think the feedback issues are as bad as some sellers try and make them out to be), and despite their platitudes, is turning into Amazon-lite. I have no huge problem with this, but they really need to make a decision on who they want to cater to and either split into two divisions or send the small-time buyers and sellers somewhere else.
I completely understand that businesses need to make money, and the buydotcom route may be one way to do that. However, ebay is WIDELY opening a door for another company to undercut them in the small seller market, and those of us who collect, buy, and sell anything used on a small scale and aren't interested in just shopping online for new stuff that we can get down the street at Wal-mart or wherever.
Their anti gun policy made me stop using ebay years ago....
~ a low user id is no indication I have a clue what I'm talking about.
eBay's stake in Craigslist does not allow for any management input on eBay's part, and based on Craig's previous behavior I don't think he'd have any qualms about competing with them.
Airplane Photos, Airline News, Planespotting Guides
Ebay has name recognition. That's all...
Sadly that is not all eBay has. EBay has network effects working for it which makes it VERY hard to displace them no matter how much money and talent is thrown at the problem. Buyers go where the sellers are and vice versa. Amazon and Yahoo both tried to take market share from eBay and both failed miserably. There are lots of other auction and e-commerce sites out there but none of them are likely to displace eBay anytime soon.
That's not to say eBay won't cut their own throat (they might) but that's pretty much what it will take to make a real dent in eBay's market share. Ebay's business tends towards a natural monopoly as do many marketplaces.
Well there are silent auctions that work that way. But I agree the ebay system is rather ridiculous.
Though you do need a time limit for advertising reasons. I think an interesting solution to all this would be bidding doesn't end until 6 hours after the last bid or the initial time limit was reached whichever comes last. And the seller could always opt to end it early if they really need it to stop on the day they wanted it to stop. Heck most sellers would even agree to a per day fee if the auction went long.
Well, it is an auction, and a fixed time length.
One thing eBay should do to fix one of the major problems of their auctions is that every time a bid is entered, and there is less than 5 minutes left on the auction, the auction time should be extended to 5 minutes.
That way, there is none of this nonsense of waiting until 10 seconds before the end of the auction and then bidding furiously. If you knew that each time you bid you would extend it 5 minutes to give other's a chance, items would be selling for realistic values and not trumped up values in the last few seconds of an auction.
However, the seller policies were modified over the years in ways that benefited the larger sellers. For example, many small sellers left when eBay wholesale surrendered to big business efforts to ignore the legal rights protected by the first-sale doctrine. My smart-card programmer listing was pulled without explanation, which I finally figured out was apparently due to DirectTV claiming that it could be used to "hack" their equipment.
Unfortunately, each time I looked, I found no viable alternative. There are plenty of small auction sites, but none with a fraction of the buyers and/or the buyer and seller protections offered by eBay. Has the Web simply been too commercialized now for someone to make a new eBay that caters to individuals again?
I agree, although have a slightly different opinion of why it is.
So many reasons I believe ebay is not going to continue to grow at its current pace:
1) Everyone already cleaned out their garage junk on ebay.
2) Diminishing quality control on products makes easy exchanges an important retailer feature (frys)
3) Used prices on ebay are just way too close to new prices. (what happened to half.com being half price?)
And, most importantly for me:
4) It's too freaking expensive. By the time you pay 10% to ebay, 10% to paypal(ebay), 20% to USPS, 10% to gas, selling that $40 item for $20 in "profit" just wasn't worth the hour of your time. There's businesses out there where you can drop off your product and they'll take care of all the hassle for you, but then is giving up your $40 item for only $3 or $4 even worth it?
It's not just the $40 items either. I look at ebay and the cheapest (barely used) macs I can find are only 5-10% off getting a brand new one at Fry's. I haven't used ebay in a long time because their listings, fees, and policies suck. Maybe that's why they are going with Buy.com stuff; they know it.
I know several people who used to do a lot of business on Ebay who are rapidly becoming disgusted with it because of its clear preference for giant sellers over individuals; I'm not at all surprised to hear that this is a general trend.
The only sellers that should be disgusted are ones with their head in the sand. EBay's costs mostly fixed so they grow through volume. You get volume through larger customers who can provide that volume. Economic inevitability.
EVERY non-regulated company I'm aware of besides eBay provides volume discounts in some fashion for larger customers. I was an individual seller as well as a high volume power seller. One of the (many) reasons I no longer sell through eBay is precisely BECAUSE they provided no incentive for me to bring additional business to them. They kept raising rates instead of providing incentives to bring additional volume. Basically they priced me (and lots of others) out of their marketplace. It was too expensive as an individual or a business to continue to sell on eBay.
but why are they abandoning the business that made them successful in the first place?
The short answer is that they decided a long time ago to become a publicly traded company and the growth demands of being public is the deal with the devil you make to get equity funding. That's why companies don't really want to go public unless the owners are either cashing out (private equity) or they have no other choice. Had eBay remained a privately held company they could have chosen to stay their present size.
Businesses out grow their original business model all the time. Some businesses simply do not scale beyond a certain point. Amazon started as an online bookseller that had no warehouses of their own. That only scaled to a point. IBM got out of the personal computer business not long ago. That particular niche of the industry just didn't hold enough growth/profit potential for them anymore and was more of a distraction than an asset. When you are a publicly traded company shareholders demand growth and eBay has hit a wall with being the world's premier online flea market.
Well the big difference is that eBay tries to act like wal-mart. Making everything fit their ideals, extra safe, family oriented and nicey nice ... as long as they can squeeze out the extra .01c per transaction.
Is it me or has the size of eBay become the other half of the downfall. I hate searching for something and finding a million junk auctions or ubsurd shipping (which ebay is mostly to blame for anyhow) on many others. People that list 1000's of items simultaneously all for 'buy it now' aren't auctioning anything - they below in a store. Perhaps part of a larger, searchable multi-store "online mall" but still.
Ebay is trying to move away from 'auction' and towards 'online store front'. Meh.
Give me a google auction site and maybe i'll start doing online auctions again. Or better, convince Visa, MC, AMEX, or anyone to offer a realistic e-payment system that supports micropayments and fees somewhere close to reality. Seriously.
You can get rich if you own a politician, but you have to be rich to buy one in the first place.
Guns, alcohol, and many others can be a regulated or restricted market. There are age-limits, and various others (permits required, restrictions against owning a firearm, etc) which makes the whole thing rather complicated. When your business is general-auctions, some things are best left to the specialists.
Yes but Craigslist is far from perfect.
It is hard to search nationally. Suppose I need a gas tank for a 78 CB750K. I don't care if it is local or not. Craigslist isn't as good as Ebay for that kind of thing.
As to BUY.com and other companies putting products up I just don't see that hurting to many people
I hardly ever look on Ebay for new stuff. I look for stuff I can not find any place else.
See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
A big assumption? Hardly. Amazon and Yahoo were competing with eBay when is used to be viable. That was very hard to do, VERY HARD. Amazon was really only good for literature and music anyways and they seem to be moving in that direction still.
I used to search eBay for items FIRST . I would get an idea of what the prices were, how much I could bid, how long to win, etc. I got many a laptop at 60-70% off retail prices for my clients doing this. I sold my cars on eBay, even though I never actually completed a sale. I just got leads.
Once eBay forced to me to offer PayPal I instantly canceled my account and told them why. I have not even used eBay as a buyer since then at all. In fact, I don't remember even visiting their website in quite some time. I now use Google Shopping quite a bit to locate good prices on the equipment that I need.
Google could have a user base millions strong overnight, and not by taking active eBay users either. They would have those millions that are waiting in limbo for the next big auction site to service their needs better than eBay.... like me. As soon as another company comes along that offers anything close to eBay I will give them a shot. I doubt that I am alone.
As for sellers, eBay just committed the final act of suicide. I cannot understate that. Inking a deal with a major outfit like Buy.Com is a big move, and without listing fees, a fatal one. The Power Sellers will not stand by and "compete" with Buy.Com in a one-sided unfair fight. That's ludicrous. How could they? Buy.Com could compete with volume alone and with the savings that no listing fees represent it force regular sellers to destroy their own profit margins to stay afloat.
No, I don't think it is a big assumption at all. I think you underestimate just how pissed off people are, both buyers and sellers alike. eBay is losing market share to the VOID . People would rather be doing anything but eBay, even if that is nothing at all.
eBay is losing both buyers and sellers at a pretty fantastic rate. Only they really know, but I bet they are being tight lipped about it. Probably even lying to themselves that they don't need those people or that they will be back. eBay is becoming less and less relevant as an online auction site for the common man. That is how they started it, and they have forgotten their roots. Perhaps they want to push to become something bigger and new, but they can't do it without the people that started it. When Joe Blow can't sell his stuff on eBay anymore, I don't see how he will continue to buy stuff either.
Personally, I thought eBay was going under after the PayPal scandal. With this new development.... start the death watch today, July 14th, 2008.
an auction site would have a time limit for the bids to be increased. not some arbitrary deadline where the last person to enter a bid before the cutoff "wins".
I don't see a problem with this system. People who follow this pattern you describe are trying to game the system to somehow get the item for less than what they're willing to pay. If you yourself refuse to play the game and approach these auctions differently, it doesn't cause you any trouble.
For example, when I bid on something, I ask myself:
"How much is this thing worth to me? Would I pay $100 for it? Yes. Would I pay $110? Yes. Would I pay $120? Hmm... yes. Would I pay $130? No! $125? No! $124? Hmm... no. $123? Hmm... yeah, I guess it's worth $123."
Then, now that I know how much I'm REALLY willing to pay, I simply fill "$123" and let the auto-bidding thing play on itself.
If later I discover I won the auction at $110, hey, great! I got the item and saved $13 from what I was willing to pay!
If I win at exactly $123, great too! It was exactly what I was willing to pay!
And if I lose because it sold at $140, hey, this is also great! Why? Because I already knew I didn't value that thing over $123.
Thus, the trick is simple: fill the box with what you are willing to pay, not a cent more. Then let it run. What you won, you won. What you didn't, you're not missing it at all.
But if you are missing it and thinking "I should have bid $x instead.", it was your error, because you didn't bid what you were REALLY willing to pay for it. Be always absolutely honest with yourself and the "guilty factor" will never happen.
Conservatism: (n.) love of the existing evils. Liberalism: (n.) desire to substitute new evils for the existing ones.
Think what you wish. I said the same thing about Wang, DEC, Pr1me, and others.
EBay will be dead and buried in less than 5 years, It will be acquired and destroyed by some giant like Microsoft, Google, or possibly even a rebounding Yahoo (long shot).
EBay doesn't add any real business value to the large customers it is currently targeting.
Paypal is a good idea, but FedEx, UPS, or even the USPS could offer shippers and receivers escrow and verification.
With Craigslist existing and growing, EBay doesn't have a viable business model.
If you disagree, please tell me what ebay brings to the table that Craigslist does not also offer? (And no, auctions are dead, people are sick of them.)
Ebay is trying to move away from 'auction' and towards 'online store front'. Meh.
I stopped using eBay two years ago once the online stores overtook the individual sales. Try searching for used drum gear, and IF you can get past the 50 or so posts from stores listing their "auctions" for retail price, you "might" find a deal in the form of used gear from a fellow drummer.
Well I guess you are pissed off and rightly so. As for the financial data, well... that is a little naive. I am not insulting you or flaming you either. Those bastards LIE. LIE, LIE, and LIE some more. It's always worse than what they are telling you, and I am sure some pretty fancy "Arthur Anderson" type accounting can hide how many users they have lost.
Of course that is easy for me to say and not a very strong argument. However, you WERE a big seller, and I WAS a dedicated buyer. Does the financial data even reflect the amount of user base you would have expected to have disappeared by now?
Everyone I talk to does not visit eBay anymore now. Your the first big seller that I have personally heard that left eBay. It would seem logical that based upon my limited experience, which is 100% of people leaving eBay, that eBay has to be suffering serious losses and most likely hiding it.
They recently increased their fees substantially. Perhaps the people that are still left are keeping the numbers afloat giving that the increased fees allows less users to achieve the same cash flow. Give it another 18 months and look at the financial data. I expect a meltdown to occur inevitably as eBay cannot operate without buyers and sellers and I don't see a reason to stay.
I started lossing intrest in e-bay as soon as they stopped being a place for normal people to sell thier junk and became a place for 'business' to make a killing (driving up the price and complicating the search). I want to buy online for stuff that is cheaper then I can get it for in the store , because buying online requires greater risk ( identity theft, shipping , getting shafted,inability to easily return, etc.). So if I can't get it cheap because it's basically something someone is trying to get rid of or it is something so hard to find I can't get it in my area, why would I buy it on e-bay.
âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.
I am not insulting you or flaming you either. Those bastards LIE. LIE, LIE, and LIE some more. It's always worse than what they are telling you, and I am sure some pretty fancy "Arthur Anderson" type accounting can hide how many users they have lost.
Again, nothing surprising to me here since professionally I'm a degreed industrial engineer and a certified accountant. When I'm not trying to be an entrepreneur I'm in the business of operations consulting so I need to know every sort of problem I'll run into including cooked books. I know all about the games that can be played with the numbers as well as the operations.
If you want the the short version of my opinion on eBay's prospects, I think eBay is on the verge of some serious problems but they aren't there yet. It's sort of like Microsoft in a way. Few people really love them but they haven't quite pissed everyone off enough to really torpedo their business. I think the biggest threat to them actually is litigation from luxury goods makers. That has the potential to drastically increase their costs and open the door to other marketplaces. But I don't expect anything in the near future. I expect eBay to remain a cash cow for the next several years at least.
But hey, here's to hoping eBay goes down like the Titanic...
"This seller currently has no items for sale." - the last toy he sold was nealy three months ago.
I'm honestly not poking fun at you (or him), just that your link helps to illustrate my point exactly.
Quo usque tandem abutere, Nimbus, patientia nostra?
We really need to do something about the moderation system to avoid situations like this: the punch line is currently at +4, but all the build up lines are at 0, so we get to see the punchline first and then have to click to reveal the other lines. Which comedy school did the Slashdot programmers go to? This is like reading Abbot and Costello, but with Abbot modded to oblivion.