Slashdot Mirror
Verizon Denies DSL Because of Subscriber's Name
mikek2 writes "When retired Philadelphia-area doctor and Vietnam veteran Dr. Herman I. Libshitz went to upgrade his dial-up connection to Verizon DSL, he was informed they wouldn't complete the order because his last name contained an expletive. Repeated calls to several levels of management at Verizon failed to resolve the problem, with several managers suggesting he change his last name. It all worked out in the end, after the Philadelphia Enquirer intervened."
He actually posted first. Take a look at the post ID. 24454787 versus 24454791.
ics
I grew up in Southern New Zealand, where the word "cunt" certainly wouldn't be used in "polite society", but is (or maybe was) very common amongst teenagers and people in their 20s.
Pretty much to the point where we didn't really consider it a "bad word". Someone beats you in a game on the console du jour, then acts all smug about it, you'd call them a "smarmy cunt". Or you greet a friend you haven't seen in a while with, "Good to see ya you old cunt, how's things?". Or even referring to a third person as a "good cunt" if you think they're someone very reliable and friendly. And so on ad nauseum. It's just a word...
(also, it's more common to use it for males rather than females, whereas in places where it's exclusively a "harsh insult", it tends to be used for females only)
My book about LSD and Self-Discovery
Also on facebook as: DroppingAcidDaleBewan
Petty officialdom is no different than it has ever been. There's nothing new about bureaucrats rigidly implementing regulations and claiming that there is no way to make an exception in cases where the rules are patently inapplicable. "The computer made me do it" is just a variant on "Sir, we cannot do anything about it because of our policy."
But I don't think this would have been a problem five decades ago because the word "shit" was truly taboo... because nobody would have been willing to admit that they noticed the English-language vulgarities lurking within a name like Libshitz.
It couldn't have been done by computer, because no executive would have been willing to dictate such words in a specification that an (almost-certainly female) secretary would have to listen to, no secretary would have been willing to type them up, and, very likely, coders would have been unwilling to key them in.
Sure, in those days people might change the spelling of their surname from "Fuchs" to "Fewkes" but nobody would ever dare way why!
(Come to think of it, did Bible translations start using the phrase "gopher wood" in place of "shittim wood?")
"How to Do Nothing," kids activities, back in print!
Are we REALLY that stupid? Apparently so!
In Japan, it's nearly impossible to order something from a restaurant if it isn't on the menu. (I say nearly, because I haven't been to every restaurant in Japan, so this only applies to EVERY SINGLE restaurant I've been to in Japan) IF, on the menu is a ham sandwich and a cheese sandwich, and you try to order a ham and cheese sandwich, they will look at you funny and/or tell you that it is not available to order this item. This example, of course is fictitious, but a real life example was at an "italian" restaurant I went to in Japan. (Most of them are pretty good, but this one was not!) I wanted spaghetti with italian sausage. Not on the menu. So I ordered spaghetti with sauce and the sausage as two items that WERE on the menu. I thought I had successfully solved the problem. Nope! Failure: The two orders came out SEPARATELY at COMPLETELY different times. It was considered an appetizer and came out first... people started eating from it and was gone before my spaghetti with sauce arrived. I didn't know how to say anything but "Dame!" which would have been very rude so I said nothing. I was defeated.
And every time I see human minds get trumped by a script or something in software, I get offended. Perhaps it's odd that I, as a "technology professional" would be offended by technology, but I am. But then again, I would consider this to be a clear misapplication of technology and I find that equally offensive. To this day, I prefer going through a checkout line run by humans rather than the 'self checkout' lines where you scan and pay for your stuff by yourself. Humans are still better than machines... for now... and only when humans aren't acting like machines.
I also find it interesting how the word 'nigger' has actually become more taboo than it was 20 or so years ago (unless you actually happen to have black skin, then you can say it all you like). Watching some old episodes of The Goodies they made reference to black South African persons as 'Nig-nogs'. They'd never get away with that these days, despite the fact that the whole episode was poking fun at the whole idea of apartheid(sp?) anyway.
Also, does anyone remember reading a book called 'The Faraway Tree' by Enid Blyton? One of the characters had the name Fanny. Recent editions of the book have had her name changed to Franny.
Funny old world isn't it?
So how did that crude obscenity filter come into place when he spoke to people at Verizon... multiple times? People in the billing department... people in different parts of the country... people who suggested he Misspell his name, change his name, etc...
It wasn't until the press got involved that someone said "Well, this needs personal attention." Which is odd because he was talking to people all along, aside from the initial online signup attempt.
However, if as Verizon says, this can be worked around because it is indeed their name... why couldn't anyone else that this doctor spoke to offer him the same appropriate treatment? So, since Verizon could have fixed this all along but did not until the press got involved... it was not *just* a crude obscenity filter on the email address he wanted when he signed up.
I've got to wonder what his email address was with AT&T, since he was using AT&T for dialup first.
"I love deadlines. I love the whooshing sound they make as they fly by." -D. Adams
The obscenity filter made one company's product unsuitable or unworkable.
The fact that he didn't have plenty of alternatives to a company offering him what was for him a poor value or unworkable product was caused by them being a monopoly.
This space available.
No, just the opposite. It used to be all innuendo. Now there's a lot more outright swearing instead. Chaucer and Shakespeare are packed with innuendo, though much of it modern audiences don't get.
As for poor Uranus, I think you can blame Stephen Spielburg (E.T.) for elevating that joke out of elementary school.
Having worked for Verizon, and directly supported the system responsible for this bullshit, I can confirm the idiocy in the story. It is physically impossible to get anything done through customer service, the development teams run by Verizon IT are made of failure and shame, and they really do reboot every system at midnight so that it passes Sheygan Kheradpir's (the IT company's president) 1am "system check," where he logs in to everything personally to make sure it's working.
It is a culture of scapegoatism and "we made the date" development, with zero regard for code quality or robustness, or even "does it work?" Ever pay your bill online? Ever wonder why there's now only a single path through the website that will actually get it paid? This is why. Anecdote: The support team on which I worked hired a Java programmer to assist with the forensic troubleshooting of the "netservices.verizon.net" site, since development never delivered the documentation of the site's design and function (I am certain it didn't exist), and after he solved two major problems by inverting two lines and reducing a 200 line module to 11 lines, he was locked out of the CVS repository, presumably to keep him from making the IT developers look bad.
They are colossal failures inside Verizon, and the company as a whole has been working to drive out every last bit of talent since Chuck Lee sold GTE to Bell Atlantic. The executives are completely disconnected from every aspect of production. Anecdote: the group president was down for a "meet the troops" day, and had been touring the Verizon Online NOC when she had to get on a conference call. Her assistant sat down at one of the work stations (visualize a NASA Mission Control-type layout) and used one of the duty phones to dial in. She then handed the phone to the local executive (which is fine, that's her job). The exec attended the call, and when she was done, rather than simply hang up the phone (which was literally within arms reach), the executive handed the phone back to ther assistant!
The bureaucratic structure is openly worshiped by every member of management (ask me how I know) regardless of the detriment to the business.It was absolutely unreal. Manipulation of performance statistics is commonplace. There is zero management accountability in any department. Check out some of the deeper pages in the "pay my bill online" section of the web site. The "Help and Support" section pages generate 404 errors. There is no way to actually order service over the phone, so if you don't already have some kind of internet service, you can't order anything from Verizon.
The only thing keeping these guys afloat is the fact that the FiOS product genuinely slays every competing technology available, and they know it.
You didn't check either. SpeakEasy doesn't try to compete with consumer ISPs. If you want a business type VoIP package, a lot of bandwidth, symmetric DSL so you can host your own server, they'll cut you a good deal. But if you want simple home DSL, they'll charge you maybe twice as much as the phone company.