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Netflix Woes Mean a Gap In Shipments

Posted by timothy on from the oxygen-delivery-plans-on-hold dept.

Loopback writes "It appears that I'm not the only one waiting for my NetFlix movies. It seems they are being bitten in the rear by their home-grown proprietary inventory management system. 'Netflix has been facing shipping delays and outages in its distribution centers for the last two days and is fumbling to find a fix. The tab is roughly $1.8 million to $3.6 million in revenue a day.'"

2 of 239 comments (clear)

  1. We're Sorry DVD Shipments Are Delayed by stak · · Score: 5, Informative

    Dear xxxxxxxx,

    Our shipping system is unexpectedly down. We received a DVD back from you and should have shipped you a DVD, but we likely have not. Our goal is to ship DVDs as soon as possible, and we will keep you posted on the status of your DVD shipments.

    We are sorry for any inconvenience this has caused. If your DVD shipment is delayed, we will be issuing a credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

    Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

    -The Netflix Team

  2. Re:How? by Deadstick · · Score: 5, Informative

    They've promised to credit user accounts for the interruption in service.

    rj