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Netflix Woes Mean a Gap In Shipments

Posted by timothy on from the oxygen-delivery-plans-on-hold dept.

Loopback writes "It appears that I'm not the only one waiting for my NetFlix movies. It seems they are being bitten in the rear by their home-grown proprietary inventory management system. 'Netflix has been facing shipping delays and outages in its distribution centers for the last two days and is fumbling to find a fix. The tab is roughly $1.8 million to $3.6 million in revenue a day.'"

4 of 239 comments (clear)

  1. Re:Fist Prose by Red+Flayer · · Score: 5, Insightful
    FTFA:

    Members who should have been shipped a DVD today will automatically receive a credit to their accounts, which we will communicate in personal emails.

    RTFA.

    On a related note, I think it's fantastic that a company decided to 'do the right thing' though they were not obligated to do so. Pre-emptively issuing credits to subscribers whose shipments were delayed? Awesome for the customers, and a nice CR move by Netflix. There are many companies out there who would not take the same stance.

    This is in addition to Netflix not getting rid of multiple profiles per account, after a vocal minority of subscribers complained.

    Is it really possible that Netflix is a company that actually understands that making their customers happy and loyal is a good business strategy? I wasn't sure there were many of those around anymore.

    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
  2. Good timing by teslatug · · Score: 5, Insightful

    Actually this is the best time to have this problem. I haven't even watched the movies I have at home due to the Olympics.

  3. Re:Not impressed by my trial. by volxdragon · · Score: 5, Insightful

    Make a separate queue for the kids then you can put a restriction on it for G/PG -- I've got that set up for mine and it works like a champ. They can only see and rent G/PG movies (and they get to control their list themselves....of course, I can view their queue as well at any time and make edits :)

  4. Re:Fist Prose by felipekk · · Score: 4, Insightful

    And how are they going to guarantee that I'm not going to send the wrong movie (intentionally or not)?

    This kind of option could turn out really bad...

    Can you imagine if a sick bastard rents Madagascar 2 and sends pron instead of a kid's movie?