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How Do I Prevent Lan Party Theft?
DragonTHC writes "I'm thinking about hosting a lan party open to the public. I'm aiming for approximately 60 people to attend. I can handle all the logistics of operation. The only thing I can't wrap my head around is: how do I prevent theft at the lan party? Do I hire security guards? Do I need security cameras? I don't know the people who will attend, and I don't know if they're trustworthy enough to not steal other people's equipment. What do I do?"
Suppose somebody gets hurt? Are you ready to handle a big personal liability lawsuit?
I would NOT do what you are describing.
Also have all equip signed in/out, that's all - nothing leaves without a cross-check to make sure it was checked in by the same guy. If you make it look like you are expecting theft, people will steal. If you put everyone on notice that you have an honor system and this signin is just to prevent mixups for identical-looking equipment, you'll have happier party-goers.
The disclaimer should be nothing too onerous, but with plenty of disclaimers - "YOU agree that YOU are responsible for everything that happens to YOUR equipment while it's here, including theft, spillage, power surges, lightning strikes, or other acts of man or God."
Having organized parties as large as 2000 people, there is one thing that will pretty much be true with a party of every size : You cannot possibly guarantee that there won't be any theft at all and maintain a decent party atmosphere (let alone keep inside the budget).
You should, under no circumstances, assume liability over your guests' equipment. They need to know they are responsible for their own stuff, and that you will not be held accountable if somebody steals it. If they cannot watch their equipment for the duration of the party, then that is not your fault.
You can, of course, offer a "lockbox"-service -- i.e. offer to keep their hardware secured in a cage or some such which is guarded 24/7; This is pretty much the same model as wardrobe at theaters. You take their bags/hardware, issue them a ticket, and do not release the bags/hardware without that ticket. Make sure you inform yourself on what liability you are taking on (if any), possibly restrict it to a maximum value, and consider insuring yourself against theft thereof. If you do this, make absolutely sure that the station is manned 24/7 (we usually do this near the reception area). Think about policies and procedures for when somebody loses their ticket (they will.)
If you provide the network/power infrastructure (and you usually do), think a bit about how to secure it. If you rent your equipment, inquire about theft insurance. It may well be worth it, depending on what your equipment costs. The most probable time switches, routers, etc. get stolen is when everybody is packing up (at the end of the party) -- it's chaos at that point. Keep an eye on your stuff. We usually devise a monitoring system; if your switches are managed, you can keep pinging them once a second from a central station. If they don't reply two or more times, an alarm goes off (loud, obnoxious, flashy alarm, with the equipment name, number and mapped location on the screen, in red). Make sure you have people in place who can follow up on that stuff, fast. If there is only one exit, it may be easier to check for your "bigger" stuff; smaller stuff is easy to hide in bags, and searching bags is not only really, really timeconsuming, but also kills party atmosphere, potentially lands you in legal hot waters, etc.
Do not assume that people will leave via the designated exit/entrance area. You will most likely HAVE to have a secondary fire exit (or more, depending on the size of the venue). These cannot be blocked or barred. When people leave at the end, they may also use these. Equipment near there is rather high risk. Have people there.
Security "guards" (i.e. guys hired for that specific purpose) are nice for FEELING secure, but they don't actually do much. LAN-party goers don't usually end up in fistfights, and you don't want guards roughing up your guests. It doesn't, of course, hurt when some of your organizing team (you do have a team, right ?) look impressive in person :>
Security cameras don't usually have high resolutions and are easily avoided. You can make pretty nifty time-compressions of them though for the after-party videos.
If you want, you can devise a ticketing/sticker system for high-value items of your guests ... I.e. when they check in, give them 3-4 stickers for their equipment and a token to be kept secure (an armband, a badge, that sort of stuff). They affix their stickers to their equipment, and on checkout, you check the stickers against the badge. If you go this road, do keep an eye on speed. Wireless handheld barcode scanners can help. If this process is too slow, your team and your guests will grow frustrated at checkout and eventually not bother with it anymore.
You mention that you do not know the people who are coming. Do you also not know who is coming ? If not, make it a requirement to sign up on your website. Throw in some nifty stuff for that (seat selection, etc.), and people will do it. That way at least you'll have some personal information to identify people with.
Speaking as someone whose worked with folks who host a 120+ person LAN party every 6 weeks, there are really only 2 ways to prevent it:
1.) Only invite folks whom you know and trust.
2.) Don't have a LAN party.
But, beyond that, try to organize your folks who are coming into groups who know each other, or can at least work cooperatively outside what's going on in the LAN. That is, if you have groups of folks who know one another, then while some are napping or off getting refreshments, someone they knowand trust is there to guard their loot. That's about the most straightforward way, because you won't know everyone, but hopefully everyone there will know a few other folks. And if they don't, maybe you can create some new groups of friends.
More than that, you DO need to have some sort of hold harmless paperwork that everyone agrees and signs, so you're not left with the liability issue. I mean, let's say no one steals anything, no one hurts themselves, what if someone innocently brings in a virus or malware or keylogger that gets spread through the LAN. Sometimes, CYA is the only way to do things.
Just my $0.02. Good luck, either way!
Awk! Pieces of eight. Pieces of eight. Pieces of seven... ERROR: General Protection Fault. [Paroty Error.]
If this will be your first LAN party, go smaller. Get a feel for the check-in dynamics and such. Then grow.
If you've got a few smaller ones under your belt, and you want to go big, read on.
First, indemnify, indemnify, indemnify. Require all attendees to sign a waiver which says they will not hold you accountable for any equipment harm or theft or any personal harm or theft. Ensure that each person knows that they are responsible for their own equipment and actions, and can leave at any time.
Second, if you're asking for money, clarify the refund procedure. I suggest establishing a no-refund policy, then bending that policy on a case-by-case basis.
Third, hold the LAN in a secure, very public location. I recommend a church or community center for a 60-man LAN, then a firehall once you break 100.
Fourth, establish clearly defined, binding rules which outline attendees' expected behavior. I recommend taking a look at the rules contained in the Pittco information sheet, published by the Pittsburgh LAN Coalition (disclaimer: I wrote it and am an organizer of its Iron Storm events).
Fifth, tell every attendee that security is their responsibility when they sign up and when they arrive. Advise them to bring as little equipment as they can. They should consider locks (barrels, the more numbers the better) for their case and they should put their name on everything. They should also backup their data before coming to the LAN.
Sixth, if someone comes to you and says they think that something has been stolen, ask them to ask the people around them if they've seen it. Some people immediately think that something has been stolen when perhaps it is underneath something or fell onto the floor. If a lot of people have left the party and/or it's near the end of the party, tell the person to post a lost and found request on your forums (you do have forums, right?) and to remind you so that you can send something in a mass email (you have all of the addresses of your attendees, right?).
Seventh, remember that most people who come to LANs aren't going to want to steal anything because they're going to be busy guarding their own equipment. Do not allow spectators. If you must, require that they be escorted, or that they check-in with you every so often. Also, use wristbands to keep track of who checked-in. If someone doesn't have a wristband or a staff T-shirt (consider that after an event or two), you have every right to tell them to leave. Call the cops if you have to. Just do not use force—you are not certified or licensed to do such things in public places and you will open yourself to legal trouble.
Eighth, post this question at forums for MillionManLAN, EverLAN, Lake Effect LAN, Pittco, Noreaster, and some of the other larger, non-corporate-sponsored LANs. They'll give you good advice, and you'll even draw some people to your event!
Colin Dean Go a year without DRM