TELUS Forcing Customers Off Unlimited Plans

An anonymous reader writes "Canadian telco TELUS sold a bunch of (expensive) Unlimited EV-DO aircard accounts last winter and are now summarily canceling them or forcing people to switch to much less valuable plans. TELUS is citing 'Violations,' but their Terms Of Service (see #5) are utterly vague and self-contradictory. The TELUS plans were marketed as being unlimited, without the soft/hard caps that the other providers had at the time. They were purchased by a lot of rural Canadians who had no other choice except dialup. Now TELUS is forcing everyone to switch from a $75 Unlimited plan to a $65 1GB plan, and canceling those who won't switch. Have a look at the thread at Howardforums, a discussion of the TELUS ToS (in red at the bottom), an EV-DO blogger who's been a victim, a post at Electronista, and of course Verizon getting fined for doing the same thing! Michael Geist has taken an interest as well."

Comments

So?

[HEbGb]

If Telus sold underpriced plans, underestimated use, and lost money, how long are they obligated to maintain the service? Forever?

It's totally reasonable that they cancel a service that doesn't make sense, and fully within their rights to do so.

And calling these folks "victims" seems a bit of a stretch, and reeks of entitlement whining.

News flash: You don't have the right to cheap unlimited internet when you live out in the country.