Slashdot Mirror
Bloatware Removal Threatens PC Industry Profits
Anti-Globalism sends along a piece on how a consumer-friendly service is not so good for PC manufacturers. "Before they ship PCs to retailers like Best Buy, computer makers load them up with lots of free software. For $30, Best Buy will get rid of it for you. That simple cleanup service is threatening the precarious economics of the personal computer industry. Software companies pay hundreds of millions of dollars to PC makers like Hewlett-Packard to install their photo tools, financial programs, and other products, usually with some tie-in to a paid service or upgrade. With margins growing thinner than most laptops, this critical revenue can make the difference between profit and loss for the computer makers, industry analysts say."
On the one hand, I think this is a sleazy practice and I'll be happy to see it go.
On the other hand, it's simple enough for someone who knows what they're doing to just reformat the computer with a fresh install of their OS of choice, so the discount you get on your PC for it is pretty nice.
I suspect that if this practice does die out, it'll mean the big guys are on slightly less uneven footing with the little mom & pop PC shops, so I guess that's always a good thing.
The phrase 'Adapt or die' applies to corporations, too. The fact that people will pay $30 to have this crap removed should be telling you something.
- None can love freedom heartily, but good men; the rest love not freedom, but license. -- John Milton
Actually I know a fair number of people who won't fly particular airlines if there's any reasonable alternative available because of the bad service they've gotten from them. It's obviously not unlimited, for instance they might be willing to pay an extra 10% to avoid the undesirable airline but not an extra 30%, but they will pay a certain amount extra not to have to deal with something they've had problems with before.
Seat size, spacing, food quality, staff friendliness. There are lots of things on airlines that people gripe about, but will never pay more for.
I suspect that if this practice does die out, it'll mean the big guys are on slightly less uneven footing with the little mom & pop PC shops, so I guess that's always a good thing.
I think we've also hit on one of the reasons Apple computers cost more than similar machines from Dell, HP, Lenovo, et al: Apple doesn't load down their Macs with a lot of third-party bloatware.
I write sci-fi for metalheads
It is abusive for a company to take advantage of their otherwise simple business relationships with their customers.
When a company uses a customer's business relationship to gain even more money by selling that customer's information, by loaded unwanted software (that invariably kills the machine's performance), by inserting ads, or even subscribing them to mailing lists of "their partners," it all amounts to abuse of the business relationship outside of the desired results expected by the customer.
Any time a company annoys a customer, they risk losing that customer. Just because "everyone does it" is no excuse for doing so. Even my preferred vendors do this and while I have learned to live with it by not even powering on the computer in its default configuration in most cases, instead installing the OS from scratch, it is a lot of work that should be needless.
To be clear, the current culture of using or leveraging customers to make additional profits is bad for core business.
If Linux was sold in retail channels and had marketshare like Windows, the same exact thing would happen. Quicken, Adobe XX, Roxio XX, Turbotax, etc. would all have Linux versions that would get preinstalled just the same (along with a host of 'update' programs from the manufacturer and those software vendors. It would be the same on OS X if they licensed it to 3rd party PC makers. It's just the marketshare and how Windows is sold that causes this, not Windows itself.
As our way of thanking you for your positive contributions to Slashdot, you are eligible to disable Slashdot 2.0.