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NYC Opens 911 Hotline To Pictures, Video

Anti-Globalism brings news that New York City has set up a system to accept pictures and videos for their 911 and non-emergency hotlines. The files can come from cell phones, computers, and PDAs. Quoting: "Tipsters in New York City can now send photos and video ... to report crimes and quality-of-life issues such as potholes, officials announced Tuesday. Depending on the case, the images may be shared widely with the public, with police officers on patrol, individual detectives or other law enforcement agencies, according to city officials. The images may also be used to help in assessing and responding to emergencies."

60 comments

  1. 911? by Chaset · · Score: 1

    It might make sense for non-emergency lines, but opening up the 911 seems to be asking for trouble with deluge of trivial, non-emergency data.

    --
    -- "This world is a comedy to those who think, a tragedy to those who feel."
    1. Re:911? by Anonymous Coward · · Score: 0

      [...]but opening up the 911 seems to be asking for trouble with deluge of trivial, non-emergency data.

      I'm thinking of Goatse.cx images getting spammed into the 911 system. Oh wait... I'm not thinking that all... nevermind.

    2. Re:911? by Anonymous Coward · · Score: 1, Insightful

      It might make sense for non-emergency lines, but opening up the 911 seems to be asking for trouble with deluge of trivial, non-emergency data.

      I doubt that. I think that most of the useless data to 911 comes from prank calls from phone booths and such. I think this will be a lot smaller problem.

      And 911 might benefit a lot from extra data sometimes. Like getting image of a house burning and using that to send proper amount of firefighting units, getting image of car crash to see how bad the situation is... A picture might not tell more than a thousand words, but it tells a lot.

      I think this is awesome idea. The only problem I see is that if I got into a car accident and panicked and called 911, I don't think that starting to take good and informative cellphone images is something I could do. But from houses burning and such... Sure.

    3. Re:911? by WK2 · · Score: 1

      From the summary: "Tipsters in New York City can now send photos and video ... to report crimes and quality-of-life issues such as potholes, officials announced Tuesday."

      According to the summary, it looks like they are OK with that.

      --
      Write your own Choose Your Own Adventure. http://www.freegameengines.org/gamebook-engine/
    4. Re:911? by zobier · · Score: 1

      well who else do I call if my wife won't make me a sammich or I can't find my glasses?

      --
      Me lost me cookie at the disco.
    5. Re:911? by spooje · · Score: 3, Interesting

      I think this is a great addition. Just think of the 911 dispatcher being able to send a video of an injured person to a doctor or the EMS unit, allowing the caller to get expert medical advice.

      Also think of Colombine, where police may have a chance to get a look at the suspects or be able to pinpoint their location by ruling out places that they aren't.

      --
      Tea and kung-fu. Life is good. Rising Phoenix
    6. Re:911? by nospam007 · · Score: 4, Insightful

      >I think this is a great addition. Just think of the 911 dispatcher being able to send a video of an injured person to a doctor or the EMS unit, allowing the caller to get expert medical advice.

      But first they have to find it amongst the thousands of pictures of wrongly parked cars the overzealous 'photo-sheriffs' send in every hour.

    7. Re:911? by hvm2hvm · · Score: 1

      Finding the criminals might not be much easier but I think the system is a really good thing because you then have real time proof given of what happened. Suppose someone killed someone else while you were there. First, you can send a picture/movie of the criminal (they know who it is which is probably the hardest part of a crime investigation) and second you can make sure you are not accused of anything, you wouldn't have to be afraid of getting charged yourself, I reckon people avoid calling the police because of that. Also, this might actually stop the criminal from doing anything, just point the phone at him, dial 911 and tell him the police are seeing him.

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      ics
    8. Re:911? by Anonymous Coward · · Score: 0

      try this for the sammich.

      lol... my captcha is crisply

    9. Re:911? by nurb432 · · Score: 1

      Potholes, and that long haired guy across the hall you think is a pothead.

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      ---- Booth was a patriot ----
    10. Re:911? by operator_error · · Score: 1

      Not only that, but once the data is transmitted to-da-Feds, apparently the transmitter is semi-immune from a potential beating by the said-accused. Sorta like those security cams that are so ubiquitous but yet-oh-so-different as The Real-time.

    11. Re:911? by Chaset · · Score: 1

      ...oh, and "Frist Post!!!!"

      Dang, I wanted to do that for a looong time.

      --
      -- "This world is a comedy to those who think, a tragedy to those who feel."
    12. Re:911? by Tom90deg · · Score: 2, Interesting

      Dunno...I see a whole bunch of ways this can go wrong. First, Lets assume...oh...1 in a thousand people in NY actually send in a photo or video. There's 8.2 million people in New York, so that'd be 8,2000 pictures and videos. All of these need to be looked at closly, to make sure that they're important, and if so, what it shows. That's a lot of time and effort, and I don't know how good it'll be.

      It has great Potential, but that may be all it is, a great idea on paper.

    13. Re:911? by Anonymous Coward · · Score: 0

      I'm not sure how familiar you are with the 911 system. I manage a primary PSAP (Public Safety Answering Point) in the state of Ohio.

      The problem is a recent study found a vast majority of people (somewhere around 80%) believe that you can text message 911 and you will receive emergency service.

      So people think you can do it, so eventually it is going to bite us when some emergency happens and we fail to act due to the technology.

    14. Re:911? by Free+the+Cowards · · Score: 1

      If you just pull numbers out of thin air with no grounding in reality, you can prove anything!

      --
      If you mod me Overrated, you are admitting that you have no penis.
    15. Re:911? by VoidEngineer · · Score: 1

      Living in Brooklyn, I'll attest that hit-and-run type incidents are very common here. There are just soooo many people living here, that people bump into each other all the time and have minor to moderate altercations. From cars sideswiping people and other vehicles and then driving off, to crazy people using pepper-spray on others in the subway and running off.... There are lots of people with marginal understanding of civility and/or responsibility living here, and they'd much rather run off than do the right thing and accept the consequences for their uncivil behavior.

      In my two examples above, I managed to get photos of the car driving away, and of the crazy lady who used the pepper-spray. The license plate was half blurry; but maybe the forensics analysts could clean it up and get a license plate number. And the pic of the lady was sort of a side profile from the back; maybe enough to generate suspects, but not a straight-on shot that's good for evidence. In both incidences, the nature of the crime was just low enough, and the hassle of getting the evidence to the police just high enough, that I simply walked away from it and deleted the images. *shrug*

      With this new system, I'll know who to send the photos to. The real benefit from this is going to be pattern analysis. Obviously, they're going to eventually wind up generating a big pool of unresolved photos. However, after enough sighting of a crazy woman in the subway using pepper-spray on people, they'll eventually be able to identify the lady, get some counseling, maybe take away the pepper spray, and put a stop to that behavior. And after enough sighting of a particularly make and model of car that's associated with sideswiping pedestrians, they'll be able to get that person into driving school or take away their license. Same with pick-pockets, purse-snatchers, hit-and-run automobile accidents, and other type of crimes. Partial evidence from hit-and-run crime scenes will eventually be able to be pulled together, using pattern recognition, into a larger picture that can help stop uncivil behavior.

      Also, regarding the telemedicine help and stuff, on more than one occasion, I've stumbled across bodies of homeless people laying on the ground that really appeared to be either dead or unconscious (hopefully, they were just asleep or passed-out drunk). I've called 911 on one of those occasions, but it would have been a lot easier to send a photo, than try to explain "uh, yeah, the body is on 63rd and 4th ave... um, yes... yes... no, not that i can see... um, well, he might be asleep, but he's partially under a car... mmm, uh huh... well, he doesn't *look* like he's breathing..."

    16. Re:911? by Doc+Ruby · · Score: 1

      And that, children, is why swamped 911 voice calls were such a total failure starting 30 years ago that we abandoned them after a few months.

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      --
      make install -not war

    17. Re:911? by mpe · · Score: 1

      Not only that, but once the data is transmitted to-da-Feds, apparently the transmitter is semi-immune from a potential beating by the said-accused. Sorta like those security cams that are so ubiquitous but yet-oh-so-different as The Real-time.

      Does this mean that when the police are up to something dodgy the phone system is apt to go down though?

    18. Re:911? by westlake · · Score: 1
      The problem is a recent study found a vast majority of people (somewhere around 80%) believe that you can text message 911 and you will receive emergency service
      .

      Why not open the 911 service to text? Its advantages for the hearing impaired and others are obvious.

      I remember all too well my own experience with what is described as "an ingested foreign object."

    19. Re:911? by Anonymous Coward · · Score: 0

      So ... do you think they are planning to just get a whole bunch of pictures completely outside of any sort of context?

      Or, perhaps they've put a bit more thought into this than you have, and will treat these pictures as 'attachments' to the call or incident system they already have. If it's a parking problem, they ignore the picture. If it's a homicide, they look at it very closely.

    20. Re:911? by Anonymous Coward · · Score: 0

      Everyone wants to open up to text messages, the technology isn't there yet, NYC is the first in the nation to accept them. This is mostly because government reaction time to technology changes is awful. The current 911 system was designed in the 1960s, no one expected 911 would ever be more than landline phones, so it wasn't designed to scale or be easily modified.

      Most police departments still do not support automatic mobile phone location identification. My county has 19 primary PSAPs, and only 5 support automatic wireless location information (Phase II).

    21. Re:911? by mikael · · Score: 1

      If the 911 responder can get the telephone number of the person making the mobile phone call, why won't it be possible to have the incoming pictures also sorted by telephone number? Calls to 911 get routed specially - how else would the phone network be able to make such calls even when a PAYG phone is out of credit?

      --
      Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
  2. David Brin's Earth by AlphaFreak · · Score: 1

    Does anyone remember that novel?

    1. Re:David Brin's Earth by MichaelSmith · · Score: 1

      Yes now get off my lawn.

    2. Re:David Brin's Earth by moteyalpha · · Score: 1

      Does anyone remember that novel?

      I found this wiki when trying to figure out what you were talking about and there are some very grim predictions there. http://earthbydavidbrin.pbwiki.com/Predictions This is kind of like one of the predictions there. I think it would be nice to make a Google service that was a number that I could call with caller ID enabled to send video of a breaking news event and people could get a couple bucks for breaking a news story by being where it happens. The sad part of all this is that with the advances in simulation and graphics it is possible to spoof a complete video of something or somebody. I suppose if I registered my mobile number with Google to allow me to send video news and images it might work.

  3. The real number by Anonymous Coward · · Score: 1, Funny

    is of course 912.

  4. Sounds like a great idea! by waztub · · Score: 1

    That actually sounds like a good idea to me. How often do we get news about authorities using new technologies in a positive manner instead of taking a stance against them?

  5. Yeah...but by runlevelfour · · Score: 1

    It does sound like a great idea with many benefits. Unfortunately this is going to open a big can of worms. I know privacy advocates might take exception and there will be certain drawbacks such as people thinking it is funny to send 911 a picture of their shaft & balls on a friend's cell phone. I hope people treat it responsibly but I have reservations.

    1. Re:Yeah...but by mr_matticus · · Score: 1

      Privacy advocates are more than welcome to refuse to send pictures or videos.

      They are also welcome to decline to call 911 at all, since doing so would give away their location, along with some valuable personal information they do not wish to disclose, such as the fact that their home was currently being broken into.

      Who knows what strangers would do with all that information!

      After the initial novelty wears off, I can't imagine "people thinking it is funny" being a worse problem than any other means of "pranking" emergency services. The population of 911-abusers is still the same size; this just gives them more tools for their mischief.

    2. Re:Yeah...but by penguin_man101 · · Score: 1

      Speaking of a can of worms, what about authenticity? What happens if someone carefully photoshops an image and sends it? You can usually tell by someone's voice if they are joking around, but an image would make it much harder to tell.

  6. goatse by Anonymous Coward · · Score: 1, Funny

    That is all.

  7. Report? by Anonymous Coward · · Score: 0

    I always thought my wife's breasts were criminally saggy.

    1. Re:Report? by Anonymous Coward · · Score: 1, Funny

      She got her punishment already. You, your computer, and your micropenis. :P

  8. 4chan raid by Anonymous Coward · · Score: 0

    I can just imagine /b/ sending images of tidus, radiohead lyrics, and pedobear to this through an op divert

  9. So let me see.... by Maelwryth · · Score: 1, Insightful

    "When 911 callers tell police operators that photos or video related to their complaint are available, a detective with the New York Police Department's Real Time Crime Center will call back to receive the images."

    Instead of one phone call and staying on the line, you now have to hang up so a detective can call you back to teach you how to send an image from your phone?

    Have they even thought about the way they are going to make people feel at their weakest most vulnerable moment? And then great, they have a picture. This will help how? A video will be next to useless as you will be shaking to much. A picture may be worth a thousand words but it isn't going to help if most of those words are "covered in blood". What if the light is bad, and makes the patient look like they have blue lips? I have to imagine they have thought of all these things. TFA says little to nothing.

    "Bloomberg said in a statement. "If your cell phone is equipped with a camera--and many are these days--you might be able to get a picture of something that will help the police solve a crime."

    Or you might cause another as the criminal beats the hell out of you to get your phone.

    --
    I reserve the write to mangle english.
    1. Re:So let me see.... by zeptobyte · · Score: 5, Insightful

      Realize that this is an option, not a requirement. It's not as if you'll call 911 and they'll demand that you provide photos or video. But if it's relevant to the situation, and you did managed to get a picture (for instance, as someone said above, taking pictures of a fire), they are now equipped to receive that picture. Or say you just witnessed a robbery in progress and you got a picture of the getaway car as it was leaving, you can now send that to them. And of course this is also available for non-emergency lines, where it will probably see more use as the situations are not time-critical.

    2. Re:So let me see.... by antifoidulus · · Score: 4, Funny

      Yeah, it would kind of suck if the last words you heard on this planet were "pics or it didn't happen"....

    3. Re:So let me see.... by Kabuthunk · · Score: 1

      I can imagine a massive, MASSIVE hole in this whole idea. What's to stop a photoshopped image from being sent to them?

      So you just got a picture of a robber leaving a house or whatever. Photoshop someone you don't like's face onto there, and uh-oh... someone damn well better hope they have a better alibi than "alone at home, asleep".

      --
      Planet Zebeth - Metroid with a twist
    4. Re:So let me see.... by Doc+Ruby · · Score: 1

      No one ever makes false police reports now by voice, so though we're totally unprepared for that kind of abuse, it will never happen with pictures.

      Because the cops can't just trace your callerID or IP# which sent the fake picture, and charge you with "making a false statement". Nah, they'll never figure that out.

      I sure hope criminals never give up horse and carriage for those new automobiles the cops are starting to drive around in.

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      make install -not war

    5. Re:So let me see.... by Emptipse · · Score: 1

      My take on this is that as it becomes easier and easier to manipulate pictures our reationship to pictures will become what our relationship currently is with word of mouth. When someone tells you something outragious you don't necessarily believe them. Just as when you see an outragious photo you don't necessarily believe what you see. This is already happening. But as photos become easier and easier to manipulate we won't trust the way we do now. They will still be useful however, just has word of mouth is still useful.

  10. Re:911 to help with quality-of-life issues? by Anonymous Coward · · Score: 0

    Yeah. But at the cost of their quality of life.

    Seriously. How about actually improving yourself?

  11. Don't need a picture by Anonymous Coward · · Score: 4, Funny

    Hello, 911? It's Quagmire. Yeah, it's caught in the window this time.

  12. Pics or it ain't true! by Hognoxious · · Score: 2, Funny

    It's not as if you'll call 911 and they'll demand that you provide photos or video.

    Give the stupidity of governments these days, I could see them "solving" the problem of hoax calls that way.

    Pics or it ain't true!

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  13. cheaper and better than cctv by octal666 · · Score: 1

    and i'd say it was about time!

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    DON'T PANIC
  14. Non Emergency Tipsters by nurb432 · · Score: 1, Flamebait

    Great. So now you never know who is watching you, so you are afraid of everyone.

    Sounds like early nazi germany to me.

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    ---- Booth was a patriot ----
    1. Re:Non Emergency Tipsters by Doc+Ruby · · Score: 1

      All open societies have ways for civilians to report crimes to the police. This one is just a lot better. If you do something in public, you should already expect that it can be recorded, as has been the case for generations, nearly a century.

      BTW, "early Nazi Germany" wasn't notable for "citizen snitching", at least not more than any other authoritarian state (which includes many current democracies). You're talking about Soviet East Germany (like the rest of the Soviet Union). Which didn't use mobile civilian cameras, but rather was distinguished by formal government programs forcing about 1/3 of its citizens to actively spy all the time on the other 2/3, their neighbors.

      Just because mandatory totalitarian spying is bad doesn't mean one of the techniques it uses, under the control of the public, within the public's rights is at all abusive. In fact, the benefits that the totalitarian spying was sold to the people under as propaganda are actually true in this case, without that nasty totalitarian that can pervert anything into evil.

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      make install -not war

    2. Re:Non Emergency Tipsters by nurb432 · · Score: 1

      early Nazi Germany" wasn't notable for "citizen snitching"

      My meaning is that it was known for the fear of that. Fear went a long way.

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      ---- Booth was a patriot ----
  15. watch your eyes.. by Anonymous Coward · · Score: 1, Funny

    a thought that seems to have been neglected(and given the nature of /. is odd); as any considered the poor people working there? all that is needed is for some 4chan beasty to decide it would be amusing to goatce/tubgirl/meatspin.. the operators..... the horror!
     

  16. Sending goatse to SWAT by SmallFurryCreature · · Score: 1

    Sending goatse to SWAT, the people that can put you in a place where your asshole will be expanded. Doesn't sound like a smart idea to me.

    It could end up being a real pain in the ass. Get it? Pain in the ass? I kill myself! (Applause from all of slashdot)

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

  17. I hope this gets used justly... by Anonymous Coward · · Score: 0

    If this is used properly by the people of New York.. they will be snapping shots of crooked cops all over the place & hopefully getting them sent to prison in droves.

  18. Anti-Globalism is a neo-nazi by Anonymous Coward · · Score: 0

    As mentioned by someone else last time he posted a story, Anti-Globalism's personal link is to corrupt.org, a neo-nazi website. It's sad that Slashdot isn't paying any attention to this problem, and is willingly promoting their hate speech.

  19. Potential For Abuse by Anonymous Coward · · Score: 0

    Haven't they considered the fact of doctored photos? I real criminal can easily game the system by sending fake pictures of an emergency in location a while they rob a bank in location b.

  20. Hallelujah!!! by Doc+Ruby · · Score: 1

    I've been asking for this 911 feature right here in NYC for years.

    I want to snap a picture (from the passenger seat, of course) of the homicidal maniac who just cut me off on the FDR Drive, including their license plate, send it to 911, then call, and tell the cops I'm following them from a safe distance until they arrive. Then the cops can arrest them and charge them with attempted murder. I'll be happy to show up in court to back up all the evidence.

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    make install -not war

  21. Easy and Just Solution by Doc+Ruby · · Score: 1

    911 should simply require that every submitted message come with a live person on a separate voice call, from the same callerID (the ones to 911 are ~100% reliable, in its parallel phone network). The caller should tell the 911 operator what the message means, and swear to back it up in testimony, for which the caller will later be called.

    All the multimedia should go into a big library, from which it's called as evidence (like if the responding cops immediately deploy, with a picture of a license plate or an accused rapist). A separate squad of cops/researchers should go through the "anonymous" messages to see whether there is indeed anything submitted in there the cops can use anyway, even if the sender never shows up again. The incoming messages don't have to be in the critical path.

    Unless they're attached to a witness. Then of course the cops should be able to check it out, just like any other eyewitness report they get.

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    make install -not war

  22. Always-On Defensive Car Video Cameras by Doc+Ruby · · Score: 1

    Now I want my car to have cameras on it all the time, recording 360 degrees. If anything happens, my car should send the clip from the last several seconds or minutes over to 911. With GPS if I allow it, and patch me through by voice to give my eyewitness testimony.

    Then, when I follow the perp I videoed, the cops can back me up, and take over when they get wherever they're going.

    I'm the TRAFFIC AVENGER, HAHAHAHAHA!!!

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    make install -not war

  23. hmm by Pinchiukas · · Score: 1

    I bet they haven't been to the goatse site yet. I'll fix that in sec.

  24. It Will Happen by DynaSoar · · Score: 2, Insightful

    People have been arrested for photographing buildings and such, and their equipment confiscated, being accused of plotting terrorist acts. People suspected of terrorism have had photographs they possessed used as evidence against them. Now people are going to be taking pictures and video of people, places and things in NYC, where they're already sensitized to this kind of thing.

    It's only a matter of time before some law enforcement person sees someone taking pictures of something, intended to be sent to 911, and investigates the situation for possible terrorist intent. In most cases the "perp" will be able to show their true intent, but it's only a matter of time before someone can't get themselves cleared on the spot and is arrested for suspected terrorism. Almost everyone so accused and arrested have been cleared and released, but many of them have been held without due process for extreme amounts of time.

    Envision a cab driver taking pictures of potholes. Not very damaging you'd think. Now envision that cab driver as wearing a turban, as many do in NYC. Figure their odds.

    --
    "I may be synthetic, but I'm not stupid." -- Bishop 341-B