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AT&T Buries ToS Changes In 2500-Page Guide

JagsLive points out a story from the business section of the L.A. Times which begins: "Judging from the phone company's voluminous new online customer manual, if you have a problem with your bill, too bad: AT&T has sent customers an 8,000-word service agreement that, among other things, says people will be given 30-day notice of price increases only when 'commercially reasonable' and that you can't sue the company. Oh, and if you don't like AT&T's terms — providing you can make your way through the company's 2,500-page 'guidebook' — your only recourse is to cancel service."

1 of 99 comments (clear)

  1. Contract by oahazmatt · · Score: 5, Interesting

    Sorry, but if I'm contracted to certain functions at certain price increments or allotments, I expect those to be honored. If one party decides to change the terms of the contract without discussing (let a lone receiving approval) from the other party, then the first party should be considered to be in breach of contract.

    Or does this mean that I can send AT&T a "customer ToS" and say that I now get unlimited everything on my plan, and if they don't approve they can just walk away from the existing contract?

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