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iGoogle Users Irate About Portal's Changes

bhhenry sends in an InformationWeek report on a recent unannounced change in the iGoogle portal. Quoting: "Google insists that its revised iGoogle personalized home page generates better 'happiness metrics' than the old design, but a vocal group of users isn't happy about the changes." The recent change introduces what Google refers to as "canvas view," which the Official Google Blog claims "... makes iGoogle a more useful homepage and a better platform for developers." Unlike the last major change made to Gmail, there is no option to revert to the old version of iGoogle. iGoogle users are reporting that widgets and themes are broken, Gmail attachments don't work, and valuable screen space is wasted. The Personalizing Google section of Google Groups is full of thousands of complaints about this sudden and unannounced change. Many posters have have stated that they are using the Canadian or UK version of iGoogle or even moving to NetVibes.com to get their preferred layout back. It seems that Google and Yahoo are moving in lockstep in springing forced changes that users hate.

3 of 321 comments (clear)

  1. People hate change... by Dutch+Gun · · Score: 5, Informative

    ...news at 11.

    Welcome to the future of cloud computing. This is what it means to give up control of your software for the convenience of a net-based service.

    --
    Irony: Agile development has too much intertia to be abandoned now.
  2. Re:Don't forget Apple by Tawnos · · Score: 5, Informative

    I'd agree for a lot of things (facebook, flickr), but for google the change really blows. Moving the previously optional tabs from the top to the left creates a huge empty gap on the iGoogle page, reducing the amount of space to work in. The new applications hijack your homepage - I can no longer middle click to open things I want to see later into the background, because they've been AJAX'd (the new hijacked?). Some of the apps I used to use are broken by the change, and I'm not given any option of removing the parts I really don't need.

    It used to be that I could aggregate a large amount of relevant information into a small space using iGoogle. Now it's a larger space (due to the extra column of waste) with an interface that's less conducive to picking out those pieces of information I want to expound upon.

    I'm sure that I'll eventually get used to it (or move to a different portal), but the change was abrupt and unwelcome, because it broke a fundamental use flow that I'd found quite productive.

  3. Re:Don't forget Apple by NVW55V · · Score: 5, Informative

    This Adblock Plus rule will remove the new left tab: google.com#TD(class=leftborder)